I can't hear anyone else on the phone. What is the reason why the other party can hear me?

1. If you occasionally send a message silently, the other party can't hear you, no matter where you are:

1. When you hold the phone, if you put your finger on the bottom of the phone, it may happen that your finger blocks the main microphone (MIC), and the voice of the other party will be low or silent during the call. It is recommended that you pay attention to your holding posture during the call and try to avoid blocking the microphone.

2. Please confirm whether call mute is turned on. If so, please turn off the mute.

3. Please check whether the bottom of the phone is too far away from the mouth during the call, which will lead to poor sound reception effect of the microphone (MIC) and affect the call effect. Please keep your mouth within 10cm of the microphone.

4. Pay attention to whether the main microphone hole and the auxiliary microphone hole are blocked by foreign objects (the main microphone hole is at the bottom of the phone and the auxiliary microphone hole is at the top or back of the phone). If there are foreign objects, please clean the microphone hole with a brush;

5. It is recommended that you use the matching protective sleeve. The mismatched protective shell may block the microphone hole, and the microphone can't receive sound, resulting in the other party can't hear the sound during the call;

Second, if you just have the problem of silence in one fixed place, it will get better in another place:

1. Please check the signal at this position; It is generally related to the signal strength of the location. Network instability will affect the call quality.

3. If after the above investigation, the problem that the other party can't hear still appears, please try to use WeChat, QQ, tape recorder and other applications to record and observe the effect:

1. If the recording effect of other applications is normal, it may be caused by the network or the other party's mobile phone, or restart the mobile phone to try to recover;

2. If other application records are abnormal and still cannot be solved, please back up the information in advance and take the purchase voucher to the nearby customer service center for maintenance.