Taobao buyers applied for a refund because the courier staff had a bad attitude. How to solve the problem?

Dear, you can only communicate with buyers and convince them.

This is actually not necessarily a problem that you can solve. For example, if the buyer just finds a reason to refund, the result may be the same if you use all courier companies to deliver goods.

If the buyer's reason for applying for a refund is "the courier has a bad attitude", you can refuse the refund, and the reason for the refund application will not be supported;

If you If you think the buyer is not looking for a reason for the refund, you can communicate with the buyer Wangwang and tell them that the express company is beyond the seller's control. If the buyer insists on a no-reason return service, it is meaningless for you to seek a solution.

Have a nice day!