Psychologists consult online (please contact the counselor in the following ways)

Red Star News reported on February 2 1 that the outbreak of COVID-19 epidemic has caused anxiety, panic and other emotional stress reactions among the public.

In this regard, the Clinical Psychology Department of the Fourth People's Hospital of Chengdu provides free psychological crisis intervention, hotline service, health education and other services for epidemic patients, front-line medical staff and the public.

As of February 23, the hospital has sent more than 200 psychologists to serve 2 million people through hotline, radio, internet and on-site channels.

On the 25th, the reporter came to the Fourth People's Hospital of Chengdu again, and the psychological counselor once again took common psychological counseling as a case to answer questions for readers.

Go to the hospital several times a week, worried that I can't sleep because of illness.

Recently, because of a slight cough, the consultant who went to the hospital several times in a week caught the attention of consultant Zhang Wei. Zhang Wei bluntly said: "He has reached the point of being suspicious." Specifically, although the counselor recalled that he had no contact history, he always couldn't sleep, didn't believe the examination results given by the hospital, worried that he was infected, and desperately searched for evidence of his illness.

Hypochondria, also known as hypochondria, refers to a neurosis in which the whole body and mind are occupied by doubt, worry and fear because of unrealistic pathological explanation of one's feelings or signs. In order to effectively intervene, Zhang Wei suggested that the other party should try not to go to the hospital if he did not have a fever. At the same time, in terms of cognition, help consultants find all kinds of evidence that they are not sick. While popularizing correct medical knowledge, Zhang Wei suggested that people with similar situations can try to actively learn knowledge related to the epidemic, which can alleviate psychological doubts and troubles to some extent.

Under the epidemic, more women are in their twenties and thirties.

In psychological counseling,

In less than a month, the Fourth People's Hospital of Chengdu received seven or eight hundred psychological consultation calls related to the epidemic. After contacting so many phones, Zhang Wei pointed out that women in their twenties and thirties are more anxious under the epidemic. "There are old people and young people in the world. Usually they have to go out to buy food and go to work, which causes anxiety. " Zhang Wei said that most people stay at home and spend more time brushing their mobile phones, which is actually more likely to cause anxiety.

Hospital scheduling table =

First-line medical staff also have panic under high pressure.

In addition to the general public, front-line medical staff and staff at the front line of the epidemic also have various psychological problems. Pan Keliang, deputy director of the Medical Department, told reporters that after the outbreak, many medical staff may be in contact for the first time. The strict management of isolation wards, the system of five or even ten shifts a day and the long-term struggle against the epidemic have caused negative emotions such as panic and burnout among medical staff.

In this case, the general psychological counselors will communicate with each other through remote video, and theoretically tell each other what anxiety is, how to solve it, and how to adjust the schedule. Taking himself as an example, Dr. Pan Keliang told reporters that since the outbreak of the epidemic, he and his colleagues have conducted psychological supervision twice. Of course, it is necessary to do it once a week if the workload is heavy.

psychological stress

Free consultation. Look down there.

First, the psychological hotline

Chengdu 24-hour psychological assistance hotline 028-87577510 is open to the public 24 hours a day. The expert hotline19102687819102687863 is open from 8:30- 17:30 every day. The short number 96008 of psychological assistance hotline for epidemic prevention and control has also been opened.

As of 23rd, the four lines of the municipal platform of COVID-19 epidemic prevention and control psychological assistance hotline have received 574 person-times. Among them, 028-875775 10(24 hours) 443 person-times; Two expert hotlines (19 102687862,19102687863)105 person-times; February 19, cornet "96008" was opened to 26 people.

Second, online consultation.

Online booking and evaluation channels, login qq, and the corresponding consulting experts will have one-on-one video interaction with you. This channel provides continuous psychological assistance services for key populations affected by the novel coronavirus epidemic. The opening hours are 8: 00- 12: 00, 14: 00- 17: 00, and the QQ number is 3 17780862 1.

As of the 23rd, 59 people have received online video consultation.

Third, psychological crisis on-site intervention.

Chengdu Mental Health Center Sub-center of Chengdu Health Emergency Medical Rescue Team is responsible for on-site psychological intervention for patients and medical staff in 22 designated hospitals in COVID-19. As of 23rd, intervention support has been provided to 130 people.

Fourth, radio education.

The Fourth People's Hospital of Chengdu sent psychologists to participate in the all-media special program "Psychological Gas Station" of the traffic art frequency FM9 1.4 epidemic prevention psychological assistance service platform of Chengdu Radio and Television Station. As of 23rd, psychologists have sent 16 times, and the program has been scheduled for early March.

According to Sophomore's authoritative statistics, the average number of people listening to the program every night is about 654.38+07 million (excluding the reruns at 8-9 and 654.38+08-654.38+09 the next day, video users watching TV and WeChat official accounts, online listening and playing users of Dragonfly and Himalaya). Since its launch on February 8, it is conservatively estimated that the number of listeners has exceeded 2.7 million.

V. 12345 Mayor's public telephone consultation.

From 65438+1October 26th, Chengdu Fourth People's Hospital sent three psychologists to be on duty at the mayor's public telephone 12345, and trained more than 300 operators in batches (more than 20 people focused on psychological problems). As of 23rd, 1000 people have been trained.

Six, psychological team psychological service

The Fourth People's Hospital of Chengdu took the lead in sending 12 psychological experts to Hubei to carry out rescue tasks with the seventh and tenth medical teams in Sichuan Province. Up to the 23rd, 77 psychological interventions and psychological education 1900 person-times were conducted.