Summary of logistics customer service experience

Logistics consists of the transportation, distribution, warehousing, packaging, handling, circulation and processing of goods, as well as related logistics information. Below I will bring you a summary of my experience in logistics customer service, I hope it can help you!

Summary of my experience in logistics customer service 1

In 20__, I Through work, I learned about the work process of an express delivery company. Working as a logistics customer service staff, I came into contact with the field of express delivery logistics. What you do may be tedious, but it is an unforgettable experience, full of helplessness, experience, and insight. Contemporary college students should boldly go out and train their survival abilities. The following is a summary of my personal work:

1. Handling problem items

Some express recipients’ phone numbers are wrong, or the phone is turned off, or the recipient’s delivery address exceeds the speed limit. The service scope of the express company is beyond the area, the salesperson is unable to deliver, the recipient is unwilling to pick up the express at this site, or the express is damaged or misdirected during the delivery process, and the customer says that he does not know the sender and requires return. Express shipments that cannot be delivered to the recipient due to such problems are considered defective shipments.

As a customer service staff, you must handle problems in a timely manner. For express items that are beyond the service scope of the express company, the customer service staff must first call the recipient to explain the situation and ask the recipient to pick up the documents at this site. If the customer is willing to pick up the documents at this site, the customer service staff must contact the The customer indicates the specific address of this site, and then places the express shipment in a special frame for the customer to pick up. For all problem packages, the situation must be reported to the national network system, and the collection problem must be reported to the express delivery site through cuckoo. After the customer service of the sending site contacts the sender and determines the solution, the customer service of this site will be notified in a timely manner. For broken packages, after confirming that the weight is adequate, this site will usually re-wrap them and send them out. In the case of incorrect phone numbers, the customer service of the sending site will usually contact the sender to determine the recipient's new contact information, and then notify the customer service of the site that sent the problem through cuckoo, and the customer service will handle it in a timely manner. For express items that are out of zone and not picked up by the customer themselves, the customer service staff at the sending site will usually choose to transfer them out and let other express companies deliver them.

2. Upload the data of express items sent and received by this site

Quickly upload the express items sent by other sites to this site, and the express items sent by this site to other sites will enter the warehouse At that time, the salesperson scanned the data with a barcode scanner. After the salesperson started to deliver the goods, the customer service staff uploaded the barcode data to the national network system, so that the system can show that it is being delivered when queried online. Then compare the express mail received by this site with the express mail data sent to this site on the system to get the data of whether the shipment has been delivered or not. Send the data to the quick discussion group to remind the sending site to follow up in time.

3. Answer the phone and serve customers

A company or individual calls to inquire about some information, such as the express delivery company’s fee calculation method and whether Express can deliver to a certain city or town. , for this question, you need to find the latest national service scope list on your computer or call the relevant website to inquire. The recipient or sender calls to check whether some express parcels are being delivered, where they are being delivered, and when they will be delivered to the recipients. If they have been signed for, whether they are signed for by themselves. For this type of problem, customer service staff can find the desired information by entering the express shipment number into the system.

This kind of work is relatively tedious. You should pay attention to polite language when answering the phone. Some customers are unwilling to pick up the express themselves and will express dissatisfaction with the express company's service and complain to the customer service staff. Some customers' express shipments are urgent and they always call in to urge the shipment, asking the salesperson to send a certain shipment. These situations occur frequently and a person will be overwhelmed, so it is necessary to prioritize when dealing with these problems. This kind of work tests people's ability and endurance to deal with unexpected situations.

The above is my personal work summary. I hope that in the new year we can solve all problems without complaints.

Summary of Logistics Customer Service Work Experience 2

Although I became a logistics customer service staff member at the beginning of the year, I was worried that I would not be able to integrate into customer service work because I had not had any experience in logistics before. However, from the first day I entered the company, the company has always emphasized the corporate culture of "working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of the manager and colleagues in the customer service department, which made me more successful. I adapted to the company's working environment in a short period of time and became familiar with the company's entire operating process. The following is a summary of my work in the first half of the year.

1. Strictly demand myself and do my job conscientiously

In the work of the customer service department, I have always been strict with myself and do every task assigned by the leader conscientiously and timely. And humbly learn from colleagues and learn from many of their good working habits and experience accumulated at work. The company pays attention to time limits, so when accepting, tracking, checking and confirming the receipt of goods, our customer service must be in line with the spirit of the company, speak appropriately, be polite and courteous, and be very careful. I will also strengthen my study of business knowledge and continuously improve and enrich myself. I hope to be able to take charge of my own role as soon as possible and make more contributions to the company. However, I also made some mistakes at work, so I will consider it more comprehensively when dealing with various problems to prevent similar mistakes from happening. Here, I would like to thank Manager x and all my colleagues for their timely reminders and corrections to the mistakes I made in my work.

2. Deepen my understanding of customer service work

After becoming a formal member of x, I have a deeper understanding of the work of customer service. When dealing with problems and emergencies There has been a relative improvement. First of all, I think "carefulness" is the most important thing in customer service work. For example, when accepting applications, you must get as much detail as possible about the goods information and customer requirements; when registering and making inquiries with the operation department, you must understand as much detail as possible. The actual status of goods in transit and arrival, and the ability to speculate and judge the subsequent situation based on this information, and be able to give concise answers to customer inquiries to satisfy customers.

3. Be good at discovering your own shortcomings at work

Discover problems at work, find out the causes, find solutions to problems, and constantly improve and improve. Therefore, it is very important to pay attention to the details of logistics work. If any abnormal situation occurs that is inconsistent with the past, you must observe calmly, do not deal with it blindly, and implement it carefully. Instead of emphasizing "self-centeredness", we should emphasize "overall interests first" and carry forward the spirit of "I obey when someone is in charge, and I am responsible when no one is in charge" at work. For example, when accepting orders, responding to customers, and receiving instructions from leaders, do not do things based on subjective imagination, but follow the steps, and simple things must be taken seriously. I remember there is a saying that goes like this: "If you do simple things repeatedly, you can't stop success when it comes."

4. Improve the efficiency of logistics customer service

For logistics, success means punctuality, accuracy and high efficiency. Work is about being a person first and doing things later. Character determines destiny, attitude determines everything, and communication solves everything. You must be brave enough to take responsibility when problems arise. For example, if you make an error when losing an order, or things are not handled well when you are on duty at the weekend, it is okay to say "Sorry, I lost" or "I was on duty", otherwise everyone will bear the responsibility together, which is not good either. Don't shirk responsibility if something goes wrong. Talk about the situation at that time and the reasons why it happened. Let everyone learn from it together to avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity between departments.

When there are "stumbling blocks" at work or unhappy things in life, don't get emotional and don't affect your work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, you must have a normal heart and a kind heart in logistics work. Will what you say hurt others, will there be conflicts, etc. To increase the sense of collective honor and enhance the collective Cohesion.

Treat your company as your home and save every bit of energy.

Treat colleagues as friends and enhance team members’ spirit of cooperation and collective cohesion. With our hearts in one place and our energy in one place, I think we will definitely do better in our work in the second half of the year!

Summary of logistics customer service work experience 3

20__ has passed , looking back at the work in the past year, I feel deeply. Time flies, and I have been working in the company for more than a year without knowing it. In my opinion, it has been a short but long year. The short time is that time has passed before I have had time to master more work skills and professional knowledge; the long time is that I have to become an excellent customer service staff, and the road ahead is still very long.

Many people do not understand customer service work and think it is very simple, monotonous, or even boring. It is just about answering the phone, taking notes, and surfing the Internet when there is nothing to do; in fact, it is not the case. To be a qualified and competent employee Customer service personnel need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and responsibility for work, otherwise there will be many mistakes and dereliction of duty at work. Customer service staff should not only receive customers' various logistics progress, consultations, complaints and suggestions, but also follow up on the work of various departments in a timely manner and conduct return visits to customers. In order to improve work efficiency, we are also responsible for the statistics and archiving of various data, so that all kinds of information can be stored more completely and searched more conveniently, while maintaining the integrity of original data and ensuring that all work is carried out according to standards.

The following is a summary of my main work in _year:

1. Archive and manage customer files as required, and track and update changes in a timely manner.

2. Respond to customer inquiries in a timely manner and record them on the logistics information registration form.

3. Classify the problems reported by customers, contact the courier master for tracking and feedback.

5. Receive information from all aspects, keep records and notify relevant departments and personnel for processing, track the process, and conduct a return visit after completion.

6. Data entry and document arrangement. Carefully enter, arrange and print the company's express delivery status, prepare forms and documents, draft reports, etc. according to the work needs of each department.

7. Replacement of old and new forms and putting them into use.

8. Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The hard work at work has shaped my character and improved my psychological quality. Customer service work summary and plan. For me, a person who has just entered the society and has not had enough work experience, I will inevitably encounter various obstacles and difficulties at work. Fortunately, with the great help of the company leaders and colleagues, I have been able to succeed in my work. I dare to face difficulties when I encounter them, dare to accept challenges, and my character gradually settles down. I deeply understand the true meaning of professionalism and service with a smile. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities. The so-called smile service means that when you face customers, no matter whether you are happy or not, troubled or not, you should focus on your work, pay attention to the customers' concerns, and always keep smiling, because what I represent is not only my personal image, but also my personal image. The image of the company.

Summary of Logistics Customer Service Work Experience 4

It has been more than a year since I entered __ Logistics and became a customer service specialist. On the occasion of the New Year, I would like to give an overview of my work. In summary, I hope to make greater progress in 20__.

I have never had any experience in logistics before, and I am worried that I will not be able to integrate into the customer service work. However, from the first day I entered the company, the company has always emphasized the principle of "working together and aiming high". The corporate culture, relaxed and harmonious working atmosphere, and the patient guidance of Manager __ and colleagues in the customer service department enabled me to adapt to the company's working environment in a short period of time and become familiar with the company's entire operating process. In the work of the customer service department, I have always been strict with myself, completed every task assigned by the leadership in a serious and timely manner, and humbly learned from my colleagues, drawing on many of their good working habits and experience accumulated at work.

The company pays attention to time limits, so when accepting, tracking, checking and confirming the receipt of goods, our customer service must be in line with the spirit of the company, speak appropriately, be polite and courteous, and be very careful. I will also strengthen my study of business knowledge and continuously improve and enrich myself. I hope to be able to take charge of my own role as soon as possible and make more contributions to the company. However, I also made some mistakes at work, so I will consider it more comprehensively when dealing with various problems to prevent similar mistakes from happening. Here, I would like to thank Manager __ and all my colleagues for their timely reminders and corrections to the mistakes in my work.

After becoming a formal member of __ company’s customer service, I have a deeper understanding of the work of customer service, and I have made relative progress in handling problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service work. For example, when accepting applications, you must get as much detail as possible about the goods information and customer requirements; when registering and making inquiries with the operation department, you must understand as much detail as possible. The actual status of goods in transit and arrival, and the ability to speculate and judge the subsequent situation based on this information, and be able to give concise answers to customer inquiries to satisfy customers.

Discover problems at work, find out the reasons, find solutions to problems, and constantly improve and improve. Therefore, it is very important to pay attention to the details of logistics work. Secondly, don’t be subjective. If any abnormal situation occurs that is inconsistent with the past, you must observe calmly, do not deal with it blindly, and implement it carefully. Instead of emphasizing "self-centeredness", we should emphasize "overall interests first" and carry forward the spirit of "I obey when someone is in charge, and I am responsible when no one is in charge" at work. For example, when accepting orders, responding to customers, and receiving instructions from leaders, you should not do things based on subjective imagination, but follow the steps, and simple things should be taken seriously. I remember there is a saying that goes like this: "If you do simple things repeatedly, you can't stop success when it comes." For logistics, success means punctuality, accuracy and efficiency. Again, be brave enough to take responsibility. Work is about being a person first and doing things later. Character determines destiny, attitude determines everything, and communication solves everything. You must be brave enough to take responsibility when problems arise. For example, if you make an error when placing an order, or if things are not handled well when you are on duty at the weekend, it is okay to say "Sorry, I made a mistake" or "I am on duty." Otherwise, everyone will bear the responsibility together, which is not good either. . Don't shirk responsibility if something goes wrong. Talk about the situation at that time and the reasons why it happened. Let everyone learn from it together to avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity between departments. Don't be emotional at work. When there are any "blockers" at work or unhappy things in life, don't get emotional and don't affect your work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, you must have a normal heart and a kind heart in logistics work. Will what you say hurt others, will there be conflicts, etc.? To increase the sense of collective honor and enhance the collective Cohesion.

Finally, regular or irregular internal and external training. Qilai's strategy is changing, and the ability requirements to implement the strategy are also changing. Therefore, employees should be communicated about work and life, ideological communication, business training (such as masters training apprentices), and all-round quality training for employees. Such as aviation knowledge training, internal experience exchange, external visits and learning, logistics management training, etc. The benefit is that the company has high-quality talents and has adapted to the current development and changes, while the employees can better enrich themselves, complete their work better, and contribute more.

Treat your company as your home and save every bit of energy. Treat colleagues as friends and enhance team members’ spirit of cooperation and collective cohesion. With your heart in one place and your energy in one place, I think our __ company will definitely be better!

Summary of Logistics Customer Service Work Experience 5

Time flies, and in a blink of an eye, we are back again The new year is almost here. In the past 20__ years, with the care and enthusiasm of the company leaders and colleagues, I successfully completed the corresponding work at the front desk. Now we will summarize the work in 20__.

1. Basic content of front desk work.

Front desk work is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In November 20xx, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, strictly follow the company's requirements, wear work clothes, and have handsome features. Treat every visiting customer with enthusiasm and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.

2. Experience and lessons learned from front desk work.

Before working in ___ company, although I also had receptionist work experience, I still need to continue to learn and work hard. For example, in terms of overall quality, responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. During my work, I learned how to communicate better and how to be down-to-earth and proactive.

3. The next step of the front desk work.

Based on my love for reception work, I will strictly require myself not only to abide by the company's relevant work systems, but also to treat work more actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company!

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