What if the customer doesn't pay the courier fee when the sample arrives?

The problem of sample fee should be analyzed in detail. First, we should discuss it in advance. Second, according to the proportion of sample delivery in your expenses. Third, according to your customer's purchase intention. In fact, it is not only the mailing fee, but also the cost of samples. Therefore, only you can handle this problem correctly. Because the reason is only clear to you, hehe. In fact, it is a prerequisite for guests to ask for samples. But the courier fee should be paid when the guest asks to send the sample. The guest accepts the instructions and is really doing business. Want to do business. And I don't care about the courier fee. Another delivery. Guests don't accept payment. It means it's not your guest, at least I think so. Unless you promise to pay, but you don't pay, the guest will be unhappy when he arrives, thinking that his other half doesn't care about your home. The sample fee should be discussed before delivery. If you didn't charge him the sample fee before, you'd better pay the courier fee when you deliver the goods again. Customers are generally annoyed to pay the courier fee. Try to think from the customer's perspective. If the sample is too heavy, the courier fee will definitely be high. In this case, it is best to find a logistics company to check in, contact the customer where to pick up the goods, and tell the customer the order number and logistics contact number in time. How to save money and be safe, how to do it, in short, it is important to communicate with customers well, and both parties agree to deliver the goods, otherwise it is better not to send them. If the customer does not pay the freight, then you can see if the sample value is not worth sending back, and the value will be returned for later use. Pay the freight yourself (twice, once, all). If the sample is not worth returning, then express delivery can be explained. This kind of thing has happened to others more than once, so as a supplier, we must communicate with customers who will pay the freight before sending samples. Send it after communication is good. How dare you say that? I am speechless. I sent samples and asked others to pay. I met someone like you once, and I went straight back. What business can we do if we can't afford to send samples? Above, what do you mean you can't afford the sample fee? Do you know that many people just take samples and finish it? They have no sincerity in doing business, they just want something. In most cases, the talks were very good, and there was no news after the samples were sent. So either you don't send samples or you charge a sample fee. I would rather pay the freight for such a customer than give him the samples. People who don't really cooperate with us simply don't let him take samples. But then again, as long as they think the customer is valuable, I usually pay the courier fee in advance. From the other side's point of view, if I ask the other side to send samples, the courier fee is reasonable. In principle, you need to pay when you provide samples. This is a question of whether the customer has follow-up value. If everyone wants to do it by themselves. In fact, sometimes you have to think from the guest's point of view, even if it is a small matter. Express delivery fee is generally a little more expensive than prepaid. Tell our guests what we think and let them feel our sincerity. So we all take the time to collect samples and freight, which is prepaid by our side, and this will not happen to you. The above is very comprehensive.' I'll make some additions. If it's a new customer. You'd better send him a sample first. If he really wants a sample after seeing the picture. It shows that he is sincere. Don't care about the courier fee at this time. This is also an investment in trading. If you want a courier fee at this time. It will make your customers feel disgusted. In addition, the value of your sample must exceed the courier fee. Will you give up the big and beg for the small? This will be counterproductive. Of course, if you are an old customer. You can send it safely. If he comes to get it himself. Won't you invite him to dinner? If the sample fee is much higher than the courier fee, you can consider calling back. This guest doesn't really want it. Many of my customers take the initiative to bear the sample fee and courier fee when seeking samples. Because the luggage rope I produced is a small piece, the courier fee doesn't cost much. If the guests have this heart, I am willing to bear it myself. If you want to avoid this situation, the best way is to charge his sample fee. He paid the sample fee, but he can't accept it. This kind of person is greedy and cheap, so he has to pay the postage for free samples, or ask him to pay first and then send them, and he won't send them if he doesn't receive them. In short, make it clear to the other party before sending the samples.