Personal work summary model of operation management

Five modes of personal work summary in operation management

This position is an operation quality management position. After research by county leaders, I made some adjustments to the main work. The main work is the maintenance of high-end users in the group center and counties. The following is a sample of personal work summary of operation and management that I have compiled for you. I hope it will help you!

Operation Management (1) Personal Work Summary Mode In the past 20 years, under the correct leadership of leaders at all levels, with the strong cooperation and support of various departments, the Operation Management Department has given full play to its responsibilities, combined with the responsibility objectives signed at the beginning of the year, highlighted management priorities, improved internal operations, and prevented operational risks, and successfully completed counter business, important blank vouchers, fund settlement, cash supply, payment settlement and other work. The situation is as follows:

I. Work in the first half of the year

(A) strict management of important blank vouchers

In order to avoid errors in obtaining blank important vouchers,

First, according to the designed requisition form for important blank vouchers, the requisition and review of important blank vouchers are strictly implemented, and the requisitioning outlets are required not only to fill in relevant matters carefully, but also to require the accounting supervisor and the person in charge of the unit to sign and affix the business seal of the business outlets.

Second, the purchase and collection of all kinds of accounting vouchers, the management of accounting rooms and the issuance of important blank vouchers in various business institutions were completed, and there were no mistakes and accidents in the work.

(B) Strengthen counter business management

In order to standardize the operation of counter business and prevent operational risks. In February, we checked the operation flow, authorization execution, password change, seal keeping and the use of important blank vouchers of the front desk business. Through the inspection, the operation of the front desk business is standardized and the operational risks are prevented.

(3) Do a good job in cash allocation to ensure cash supply.

In cash management, we should continue to do a good job in cash management in accordance with the relevant provisions of cash management.

First, do a good job in cash plan management, reasonably check the cash inventory of sub-branches, strictly implement the cash limit system on hand under the premise of ensuring payment, and prevent excessive backlog of interest-free funds.

Second, do a good job in the internal examination and approval of large cash payments, continue to strictly implement the examination and approval system of large cash payments, and improve the correctness of implementing cash management policies. Do a good job in anti-money laundering according to the current anti-money laundering requirements.

The third is to strictly implement the cash inventory system. All branches are required to strictly check the warehouse inventory system and check the warehouse inventory. Secondly, our department checks the cash inventory of the center at least once a month, and regularly and irregularly checks the cash inventory of each branch to avoid excessive cash inventory and short positions.

Fourth, make full use of sorting equipment, timely count the cash paid by branches and business departments, and improve the accuracy and safety of cash payment.

(4) Do a good job in bank-enterprise reconciliation management.

In our work, our department always regards bank-enterprise reconciliation as a key work.

First, every month, through the "issuance, withdrawal and confirmation" links, ensure that all branches implement the bank-enterprise reconciliation system to the letter;

Second, according to the mobile phone numbers of the person in charge of the enterprise account and the accountant provided by each branch, check with the enterprise by sending text messages, calling, etc., or make it clear that a special person will check with the enterprise to ensure the safety of the enterprise funds;

Third, branches and business departments report the recovered statements monthly, check and calculate the reconciliation rate and response rate one by one, and incorporate the above two indicators into performance appraisal. Through the above measures, the bank-enterprise reconciliation system has been comprehensively, strictly and effectively implemented, and the operational risk control ability has been improved.

(5) Improve the settlement management, improve the service and ensure the smooth remittance road of the Bank.

As the settlement hub of commercial banks, our service quality and efficiency are very important. To this end, in the first half of the year, we will highlight the service theme, strive to improve the service means and quality, and strive to achieve a new level of service quality.

First, smooth settlement channels, regardless of holidays and weekends, to ensure the smooth payment business of our bank;

Second, in order to standardize the operation of fund settlement business and improve work efficiency, the procedures of clearing in the same city, remittance and transfer of funds in different places, and receipt of accounts have been clearly defined to ensure accurate, timely, fast and safe settlement business. In the whole year, * * * handled X million transactions of clearing in the same city and foreign exchange communication in different places, with an amount of X billion yuan and an average daily business volume of X million yuan.

Third, do a good job in cash management, establish the idea of service first, and do a good job in cash delivery of each branch safely and timely. Throughout the year, * * * handled X million cash receipts and payments, amounting to X billion yuan, and the average daily business volume of cash receipts and payments reached X billion yuan; The cash expenditure is X billion yuan, the amount is X billion yuan, and the daily average cash business amount is X billion yuan.

(6) Do a good job in staff training and improve staff service efficiency.

According to the job division and responsibility distribution, organize job training courses by classification.

First, organize accounting supervisors and senior tellers to conduct counter supervision training courses in April, focusing on the problems existing in front desk supervision;

Second, a special training course on deposit and loan, payment and settlement, large and small payment, bill settlement in the same city, voucher management and cashier business was organized in May, with more than 260 participants from the whole bank.

(7) Revise and publish the business operation system.

In the first half of the year, the Measures for the Administration of Anti-Money Laundering Business, the Measures for the Implementation of Large-value Transactions and Suspicious Transactions, and the System for Customer Identification and Customer Identity Information and Transaction Security were revised and promulgated. At the same time, according to the requirements of the system review of the Compliance and Risk Department, our department organized personnel to revise nine systems and management measures, such as "Puyang City Commercial Bank Co., Ltd. Accounting Post Work Specification".

(eight) to play a functional role and do a good job in daily work.

As a functional department of the headquarters, it is our responsibility for the Operation Management Department to actively perform its duties and give full play to its role as a bridge. At the same time, the staff of this department unite and cooperate, forge ahead, firmly establish the service concept, and successfully complete the daily work items.

Two. (1) Accounting settlement and fund settlement management

1, according to the accounting settlement and fund settlement management regulations of the People's Bank of China, do a good job in the operation and management of the clearing system for large and small bills in the same city.

2.5438 June+February, organize personnel to check the accounting settlement business of each branch and business department.

3. Do a good job in fund transfer, remittance and reconciliation between customers and interbank deposit accounts.

4. According to the business requirements and new product development requirements put forward by business management, including bank card business, formulate new product business development requirements and operating procedures in time.

(2) Counter business management such as accounting, savings and cashier.

In June 1 and June 10, senior tellers and accounting supervisors were organized to supervise the counter business.

2. Do a good job in the approval, adjustment and authorization management of teller roles.

3. Do a good job in the operation, data checking and reporting of the anti-money laundering system.

(3) Cash management

1. Supervise and manage the operation of cash business at the front desk according to the cash management system.

2, in conjunction with the security department, to do a good job of payment, to ensure the timely supply of cash.

3. Do a good job in cash counting, distribution and cash distribution and packaging of off-bank ATM machines.

(4) Other business management

1. Do a good job in the accounting treatment of non-performing assets of the Asset Management Department.

2, cooperate with the financial management system, do a good job of subsequent accounting treatment.

3. Do a good job in the management of sign-in and sign-out of outlets.

(five) other matters assigned by the leadership.

The period from 20__ to 20 _ _ is a few years of relatively rapid development of X Bank. These years are also three years of my efforts, three years of adapting to changes, three years of pioneering and innovating, and three years of clearing my mind and accelerating development. In these three years, with the development of X-ray, I have completed the integration of self and work, and in these three years, organization and leadership have given me many opportunities to learn and exercise.

First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.

Since I started saving, I have attached great importance to the cultivation and study of personal business skills. While providing standardized and high-quality services to depositors, we should study business skills hard. On the basis of mastering the original business process, actively and conscientiously learn new business and new knowledge, and humbly consult leaders and professional departments if you don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of X Bank at various stages.

Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.

I always adhere to the concept of "customer first", regard the customer's affairs as my own, empathize with the problems, worry about the customers' urgent needs, think about the customers' thoughts, boldly explore new ideas, adopt different working methods for different customers, and strive to provide the best service for customers in order to win their support for our business. It has been praised by different types of customers for many times and has never received a customer complaint.

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day, new things appear and new scenes happen, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve work skills, train myself to be a comprehensive BOC employee and plan my career better.

Of course, I still have some shortcomings in the handling and operation of some details. In the future, I will continue to do my job well, and always spur and improve myself with the service concept of "endless service, innovative service and lasting service". With the care, guidance and help of leaders and colleagues, I will improve myself and be more strict with myself, contribute to the reform and development process of X Bank, and implement the quality service work!

Third, the work prospects

I hope I can continue to work in my current savings position, be conscientious and conscientious, so I also choose the position of comprehensive teller for the current job search movement. I have achieved first-class results in skill tests in 20__ and 20__ _, but my only regret is that I didn't rush to a five-star teller, so my future goal is to try my best to get into a five-star teller, whether it is possible or not.

Personal Work Summary Model of Operation Management (Chapter III) I am mainly responsible for the service and teller management of the Operation Management Department, and also responsible for the daily bookkeeping, performance appraisal, training and assessment of the Operation Management Department. In the past 20 years, with the help and support of department leaders and colleagues, I have successfully completed my work and made great progress.

First, study hard and constantly improve your overall quality.

In order to be better qualified for the job, I insist on studying hard, consolidate the knowledge of operating business systems, improve my business skills and master the daily work of operation. In order to improve my comprehensive quality and master the theoretical and practical knowledge necessary for all kinds of work, I actively participate in various grade examinations. In 20 years, I took and passed the intermediate economist exam, which added new content to my knowledge base. I insist on learning new knowledge after work and improving my professional quality to the maximum.

Second, work hard and contribute to the work of the department.

In the work, actively cooperate with the leaders, obey the instructions of superiors, fully carry forward the spirit of not being afraid of hardship and fatigue, and do your part for the work of the department. The daily workload of the Operation Management Department is huge and complicated, which requires me to devote 12 minutes of energy to work hard. Our firm insists on carrying out a nationwide service inspection every quarter, and regularly conducts on-site inspections of county branches within its jurisdiction, carefully analyzes inspection problems, and puts forward rectification opinions. Thanks to the efforts of the staff of the whole bank, Jixi Branch scored 94.6 1 in the unannounced inspection of the Head Office in the past 20 years, ranking second, only 0.35 behind the first place. Jixi Jidong Sub-branch won the honorary title of "service star network" of the Head Office in the third quarter, and the branch business department won the honorary title of "civilized and high-quality service three-star network of Heilongjiang Banking Association"

Third, strive to improve self-cultivation and be a qualified supervisor.

If you want to do a good job in building the service brand of the whole bank, you must first be strict with yourself. Only when your behavior conforms to the norms can you be a good supervisor of service quality. Therefore, I usually pay attention to improving my self-cultivation, look at myself with a supervisory eye, standardize my manners, set an example and make progress together.

Looking back on 20 years, it was a fruitful year. Although I have made small achievements, I know I still have some shortcomings. First of all, I need to be more careful and focused in my work. I still lack financial knowledge. There are still many things you don't understand that you need to learn from your colleagues. All these require me to continue to hone myself in my future work. Only with confidence can I become a better self.

Personal Work Summary Model of Operation Management (IV) 1. Hold a departmental half-year working meeting to convey the spirit of implementing the airport half-year working meeting.

On July 7th, the Operation Management Department held a plenary meeting in the conference room of the Transportation and Insurance Department to summarize and review the work in the first half of the year and mobilize and deploy the work in the second half. All the staff of the department attended the meeting, which informed about the airport transportation production in the first half of the year, the specific arrangements for the work in the second half of the year and the latest progress in airport listing and reorganization, and asked everyone to unite as one and make their due contributions to the successful completion of various indicators of airport transportation production.

Second, write and complete the iso9000 department management manual.

The manual clearly expounds the departmental functions and authorities, post setting and standards, post responsibilities and conditions of the operation management department; Department work procedures, rules and regulations are clear; The work account and the form used are specified in detail. The manual also covers a series of departmental management systems, including receiving and dispatching process, workflow, service quality inspection system, apron inspection system, operation supervision and inspection means, operation supervision mode, attendance system and training management system, which lays a solid foundation for the standardization, standardization and scientific management of the work of various departments.

Third, strengthen the hygiene, service quality and apron supervision of the terminal building.

According to the overall goal and deployment of the "Year of Innovation and Promotion" formulated at the beginning of the year, combined with the actual situation, the "three inspections+double supervision" model was innovatively formulated, and the supervisors implemented it item by item according to the checklist, ensuring the integrity and pertinence and realizing the standardized management of the process. Since the operation of this mode, more than 30 rectification notices have been issued, the hygiene and service quality of the terminal building have been further improved, and the apron operation has been further standardized.

The fourth is to organize and carry out special actions for the investigation and management of hidden dangers of all units in the sector.

In order to conscientiously implement the spirit of the document of the General Office of the State Council, and fully implement the requirements of the Airport's "20__ year Implementation Plan for the Investigation and Management of Hidden Dangers in Production and Details of the Investigation and Management of Hidden Dangers at 100", in view of the high temperature, the approaching typhoon flood season and frequent flight delays, and according to the deployment of the Airport Safety Committee, all units in the operation sector launched a special campaign for the investigation and management of hidden dangers in production for nearly one month. After receiving the notice, all units immediately set up relevant work leading groups, focusing on sorting out the implementation of various safety measures and seriously investigating potential accidents. In this activity, all units * * * found out 83 problems and hidden dangers, and 64 items have been rectified. The remaining 19 items that need to be solved by superiors are working hard to formulate and improve corresponding rectification measures, and strive to complete the rectification as soon as possible to ensure the effectiveness of the activity.

Five, actively do a good job in safety inspection.

According to the deployment of the airport, combined with the actual situation, the Operation Management Department carried out a safety inspection activity with the contents of "checking ideological understanding, checking resource allocation, checking rules and regulations, checking safety chain, checking facilities and equipment, checking key departments and personnel, checking the implementation of responsibilities and checking the implementation of hidden dangers". Through safety inspection, safety leadership responsibility, supervision responsibility and employee post safety responsibility have been further implemented; Through in-depth search for hidden dangers in production safety and weak links in management, practical and effective rectification measures are formulated to ensure a smooth transition of various safety work in the department.

Intransitive verbs complete the on-site supervision and rectification of apron.

According to the telegraph spirit of Zhejiang Bureau 19991February 1 1 day. (20__) 1 16, partial rectification of "apron site supervision is not in place, departmental responsibilities, staffing and account records need to be improved, and there is no effective performance appraisal mechanism". After preliminary investigation and arrangement, on the basis of the original safety service supervision office, the job responsibilities of the operation supervision office were formulated. Then, on the basis of clarifying the relevant responsibilities of the departments, the supervision of Hangzhou Xiaoshan Airport and Wenzhou Airport apron was inspected. According to the actual operation of Ningbo Airport apron, the Supervision Office has formulated four checklists needed for daily supervision, including apron safety comprehensive checklist, operation time limit special checklist, equipment vehicle special checklist and personnel wearing license checklist, and officially started trial operation in June. During the operation, the department tracks the actual operation and implements dynamic management. In order to facilitate the operation, the list was moderately adjusted in early September, and finally the apron comprehensive list and flight sampling list were formed. At present, this work has played a positive role in improving accounting, making up for the business defects of inspectors and finding problems in operation in time.

Seven, collect and summarize the work of the "innovation promotion year" of each unit in this sector, and supervise the next arrangement.

In order to implement the spirit of the Airport Work Conference in 20__ _ and actively respond to the relevant requirements of the "Year of Innovation and Promotion" of Ningbo Municipal Government, the Operation Management Department formulated the overall plan of the "Year of Innovation and Promotion" at the beginning of the year, and distributed the purpose, content and relevant requirements of the activity to all units of the department. A few days ago, our department inspected the activities of all units in the plate and informed all units of the summary of the activities.

Eight. Deploy and carry out the activities of striving for Excellence in the branch, and formulate the theme, carrier and deployment arrangement of each stage of the activities.

9. Actively carry out activities such as "honest dedication", "Expo security", "ankang cup", "standardized service competition" and "caring donation".

X. Transfer of measurement management.

The airport metering function is assigned to our department. Recently, relevant data and documents have been handed over to our department. Next, prepare for the weekly inspection of measuring equipment in June 5438+ 10 and June 165438+ 10.

Eleven, in conjunction with the Anfu Department to participate in the safety inspection activities of employee representatives, and supervise the implementation of rectification projects.

Work plan for the fourth quarter

First, the department work:

(1) year of innovation and promotion: strengthen the innovation platform of "three inspections and two supervisors" operation mode, adjust and refine departmental plans and schemes at the beginning of the year, further summarize and refine them, and constantly adjust and improve them according to the actual dynamic effect of operation, and make a good performance assessment at the end of the year;

(2) Strive for Excellence: according to the actual work of the Operation Supervision Office, make overall arrangements for deployment activities, actively do a good job in the demonstration post in party member, lead the demonstration effect in party member, further enrich the content and carrier of activities, strengthen process control and effect evaluation, and excavate and cultivate typical examples;

(3) New employee training: aiming at innovation and improvement, do a good job in all kinds of training and education for new employees;

(3) Measurement: Do a good job of improvement on the basis of being familiar with the original business operation process.

Second, the plate work:

(a), innovative management methods, to further strengthen the command, coordination, supervision and guidance of the safety and service work of each unit under the plate;

(2) To formulate the implementation principles of departmental performance management;

(3) After the implementation of salary reform, collect and analyze opinions and suggestions from all sides, and cooperate with functional departments to seek corresponding solutions to various situations or deficiencies;

(4) Further study the ways and means of plate operation, so that the plate operation can be in line with the group operation next year.

The model of personal work summary of operation management (Chapter 5) I once heard an old webmaster say that people who do website optimization and website promotion tend to get old. Although I'm not afraid of getting old, I quite agree with him. I have been doing website optimization for almost half a year, and I always feel different from what I originally thought. Originally thought, I should have made a lot of money, maybe quit my job once and for all, and some comfortable money.

Now seo not only didn't help me make money, but after a period of hard work, Baidu ruthlessly killed the website, and now there is only one home page left. Just like knowing someone, I gradually understand that seo is not something I want to do once and for all. I even think seo is a manual work, the most boring and hard work in all it industries. I feel that doing one thing is like playing a game. Only when the rules are determined can we play boldly, well and happily. But in China, many things seem to be different from what we think. You don't always get what you pay, you get what you don't pay, and sometimes you don't always get what you pay. Although there are no rules, many things have existed for a long time, and it is hard not to sigh when you think about it carefully. Seo optimization is always aimed at Baidu, but I feel that Baidu has no rules at all, even that the rules are not good or even wrong. But there is no way, what we have to do is actually to do what we like. In fact, the future is secondary. At least, I don't see any future for seo, but I want to prove myself. I want to optimize my website, and then tell Baidu that I am the home page now, and I will always be on it.

I have complained a lot, and now I will talk about my own experience:

First of all, nothing is easy. As the saying goes, there is no smoke without fire. Therefore, when we decide to do something, we should fully realize that it is impossible to follow suit and it will not happen overnight.

Secondly, I don't think there is such a thing as making money or not making money. Many people tell me that beauty products can make a lot of money online. They analyzed that many people are willing to buy this online. That's very good, but you can't make money doing this, just like you do other things. It's not that this one makes money faster than others. I think the transaction volume of buying clothes online must be more than this. I mean, anything, if simple, must not be so good, just as everyone says it is very good. If you don't do it, it means it's still not good enough.

Third, seo is a tedious process. Some things may be effective on other websites, but they are not effective on your own website. This is also common, so we must have a full understanding of the status quo, no matter what happens, we will not be at a loss. Maybe the truth didn't last long.