Shanghai apologizes for the long queue for nucleic acid testing. How can we improve this situation?

This situation can be improved by improving the quality of information service, clarifying rules, deploying volunteers to maintain order, giving on-site guidance, and opening green channels for special personnel.

Improving the quality of information service can improve the long queue of nucleic acid detection in Shanghai. It is best to carry the homepage of this APP with you, so that people can inquire about the specific address, service hours and queuing situation of the nucleic acid sampling place at any time. According to the map navigation service, find a suitable nucleic acid detection point, complete the nucleic acid detection as soon as possible, and don't let a large number of residents pile up at the same nucleic acid detection point. In addition, some people found that the queuing time displayed on this APP was inaccurate. Some nucleic acid detection points show a queue of three minutes. After arriving at the scene, they found that the number of people in the queue was as high as hundreds, and it took at least 30 to 40 minutes to complete the test.

Clarifying the rules and avoiding layers of overweight can also improve the long queue of nucleic acid detection in Shanghai. Because on the day of 1 open nucleic acid testing, many people refused to do nucleic acid for more than 72 hours. However, the local disease control and epidemic prevention department did not explicitly ask people who had not done nucleic acid for 72 hours not to take samples. This situation of unauthorized overweight must be changed. Only in this way can residents complete nucleic acid sampling and testing as soon as possible and improve this long queue. If you are worried about their spread risk, you can let them take charge of the collection alone and go to the professional window to reduce the queuing pressure.

Providing volunteers to maintain order and give on-site guidance can also improve the situation of long queues for nucleic acid testing in Shanghai. There are no volunteers or guides at many nucleic acid testing points, which leads to people jumping in line at the scene, and the disorder affects the smooth deployment. On-site guidance by volunteers can keep people who come to register for nucleic acid in line at a safe distance and remind them to prepare the nucleic acid code in advance, which can greatly improve the speed of nucleic acid sampling and reduce the queuing time of residents.

Opening a green channel for special personnel can also alleviate the situation of long queues of nucleic acids in Shanghai. For example, younger children, elderly people in wheelchairs and special people with inconvenient legs and feet need to be accompanied by their families for nucleic acid testing. Waiting in line for a long time will increase the queuing pressure. For these special people, we should open a green channel and let them complete the nucleic acid detection as soon as possible.