Put yourself in the other person's shoes.

1, we envy the elegance of white clouds, have we ever experienced the heaviness of dark clouds; We appreciate the flower's smile. Can we understand the flower's pain? We like the smell of hot tea. Have we seen the bitterness left by hot tea? We were intoxicated by the warm light of the red candle. Have we noticed the tears silently shed by the red candle?

2. There is a kind of friend, not in life, but in life. There is a companion, not around, but in my heart.

No one can be a blank sheet of paper. Everyone lives in love and hate, past events and shadows. Some people hide deeply, while others just can't hide.

4. People who know how to laugh at themselves are extremely smart. He protects himself by belittling himself. In fact, no one really wants to admit that he is inferior to others, so there is a kind of black belly, that is, exhausting all kinds of extreme praise to make enemies for one person. The success of life is not how others praise you when you are around. It's whether people can still think of you after you leave.

You said to drink to the past and never look back. In fact, even if you are drunk and alone at dusk, if that person holds out his hand, you will still go with him.

6. The closer you are, the less you know where the bottom line is. We make jokes and expose the deepest scars, thinking that this is the evidence of true love, but forgetting that feelings also have accounts and need to be saved. The difference is that zeroing the balance does not mean starting over, but ending forever.

7. The biggest motivation for hard work is that you can choose the life you want, instead of being chosen by life.

8, no detachment, can only belong to the turbid world. If you don't cultivate your self, you will eventually go to the dying season. Life is still an unfinished confession. The soul can undoubtedly sublimate everything. Breathe the sunshine and drink the rain and dew. The flowers in the deep valley are always so simple and pure. Melting clouds, bathing snow and wind, the vegetation on the cliff is always so noble and fearless.

9. One shouldn't waste a day. He should at least listen to a good song, read a good poem and see a good painting. If possible, at least say a few words of understanding.

10, after a long journey, I always thought that the most beautiful moment should belong to late autumn, but it is not. Leaves fall in late autumn, which makes you feel that green spring is more worthy of nostalgia. The pictures of memories are too old. I thought the world was pursuing, but it wasn't. The loss in the pursuit makes us understand that the first sight of life is a cup of wine that is always fragrant.

1 1. May you learn to take part in accidental amusement as soon as possible, and may you get used to different things as soon as possible. After all, not everyone is as naive and emotional as you are.

12. Time flies and things are noisy. I should be vigilant. In my life journey, it is not easy to keep a childlike interest and leisure. If one day I just bury myself in all kinds of things in my life, and I am no longer interested in watching the scenery along the way by the window and listening to my inner music, it will disappoint my wonderful trip.

13, right or wrong, sometimes it's just a question of angle.

14, no matter how good you are, not everyone will like you. Some people envy you, others hate you. Some people envy you, others look down on you. This is life. Everything you do cannot satisfy everyone. Don't lose your nature to please others, because everyone has principles and self-esteem.

15 But as a person grows older, his dreams will no longer be bright. He began to weigh life with his hands, paying more attention to fruits than flowers.

16, when some familiar faces fade away, when those new faces shake in front of your eyes, you will understand what travel is. When the corner of the eye quietly enters crow's feet, when acne leaves thoughts, you will understand what youth is. When you have read all the changes in the world, you can understand what is false and what is true. When you see more things different, you will know what is short and what is eternal.

17, everyone is born a king, but most people die in exile.

18, your simplicity is a snowflake. You spend your whole life pouring out your feelings to the earth in an ethereal manner. You become cold because of kindness, and you devote your life to your dreams. Your tenderness is like a sandstorm everywhere. You use your soul to interpret all kinds of beautiful moments in the world in a lingering way. You are everywhere because of freedom, and you are willing to wander around the world in pursuit.

19, sawed off some memories, making the dream light anchor. I am not suitable for staying, I am suitable for running; Remove all illusions and let the real ink go on stage. I don't belong to the present, I belong to the future.

20. Flowers are blooming and spring is coming. Time will help you relax.

2 1 I like to walk in the rain, enjoy the baptism of rain, and watch my footprints slowly precipitate in the rain, just like time flies, leaving more than just memories.

22, life for everyone, only once, living itself is a kind of luck, happiness itself is a kind of happiness; No ridge, no ditch, only one heart. No one can see through whether the road we have traveled is lucky or stumbling, right or wrong. Cherish the present, and don't regret it after it; Indifferent and perfect, overlooking, you have a good mood.

23, love has always been there, even if you get along for a long time, there is affection. To say that love will eventually become family ties is actually exaggerating family ties. Love is always there!

24. The wind has passed without a trace. After all, I forced you to stay. You once said that if you win, I will accompany you to travel around the world, and if you lose, I will accompany you to wander around the world. The oath is especially in my ear, but I have already been reborn. I gained my rights, but I lost you. I can't stand the cold, nor can I compare with you. If I had known that the price of getting all this was losing you, I don't think I would have fought for it, because you are more important than anything else, but there is no if in this world.

25. The sea of missing always rises at night. Maybe I shouldn't cling to that spray, but in my dream, she is still surging.

26. I'm always looking for something. I just found out today that what I originally wanted was sunshine.

27. I have always liked darkness, but I actually like sunshine a little.

28, like words, has nothing to do with their own literary talent, has nothing to do with other people's views, just for their own likes.

29. After all, we are ordinary people and can't be quiet inside. In that case, why not go against your heart? Why not open your heart and accept the person you like, regardless of other people's opinions and all external factors, and have a vigorous love? No matter what the final outcome is, you can at least confidently say that you have tried to love me in the future, at least I don't regret it.

30. I used to be stupid and naive, always willing to play a supporting role in other people's lives. Now I finally understand that I want to be the protagonist of my life.

There is no right or wrong in the world, but there is right or wrong in the world.

1, has seen the world and never speaks justice;

2. Life has no value and feelings have no value;

3. People who can change the world are not accepted by the world;

4. If two people are hurt, the only thing wrong is the thing itself;

5. Being young is a state of mind, which has nothing to do with age.

6. Public opinion is a double-edged sword, which can not only make up for the deficiency of the legal system, but also stifle it;

7. Cactus thinks that when it grows, it won't hurt others.

8. Speculation is an art as well as a project;

9. Don't argue, don't argue, it will make things worse and worse;

10, there is nothing wrong with many things, but people's attitude towards them.

1 1, self-study is difficult;

12, don't say you didn't find it for no reason;

13, if we have changed anything, it is ourselves;

14, strong in work, stupid in life.

15, don't associate with literati, they are lofty and stingy;

16, people who go to NB again have to wait an hour to install Windows.

17, when I am fine and not stubborn;

18 doesn't mean me, I'm not dead or disabled.

19, God created man in his own image, so man is also God;

20, cleverness, great ambition, make up a hope;

2 1, details of major events are also major events.

22. From vegetarianism to carnivorism, it is called evolution;

23. Multi-core is a helpless progress after a single core encounters a bottleneck;

24. A close friend is a person who says hello when everyone says you are poor and says you are poor when everyone says hello;

25. First of all, beautiful women are packaged with money. Secondly, beautiful women are reserved for the rich.

26, men will only show off in front of women who like themselves;

27. You step on others' heads, and others step on yours. This is cause and effect;

28. Prostitutes are not dirty, but my heart is;

29. Masculinity is the smell of sweat, and femininity is the smell of perfume;

30, a lifetime of pain for a lifetime of achievement;

3 1. Only when you have money, will you believe in fate.

32. Confused people, what you lack is not the goal, but the motivation;

33. Hate is a kind of resistance to life and hope;

34. Some people sell their bodies for "dreams", while others sell their souls for "benefits".

35. Man is an eccentric animal, and what he thinks is often different from what he does.

36. Perfect things are created by imperfect people;

37. There is no right or wrong in the world, there is right or wrong in the world;

38. Hope is just something after getting drunk and before waking up;

39. Most things, most people, are not credible;

40. Meaninglessness is an excuse for failure;

4 1, after the storm, the most difficult thing is stability.

42, not addicted, not ugly and not famous;

43, eat some vinegar, your appetite will be better;

44, kill some people, even most people, the world can be saved;

45. Dreams are always shattered in reality, but reality exists because of fantasy.

46. The best way not to get angry is not to do anything wrong.

47. Accidents are unexpected, unexpected;

48. Happiness comes from communication, understanding and love.

49. Why should we be stingy with applause for things that have nothing to do with interests?

People are crowded, right or wrong, I beg to differ.

1, my heart is broken, only I can cure it, and no one can cure it.

What we know is limited, but what we don't know is infinite.

If you can't stay with me for a long time, just ignore me.

Your anxiety won your trust, but I was eliminated by your comfort.

5. You love each other, and I am sad to live.

6. There is not much room in my little world, only people who care about me and me.

7. I'm not sure if I will like someone for a long time. I won't be back for a long time, but do you believe that I have loved you for two years?

8. Older unmarried women are like the last dish when vegetable farmers close the stall. Even if it is still green, others dare to reduce the price to a minimum.

9. You pinched a clay city and said you would marry me in the future.

10, men are born proud. If he puts down his so-called face for you, it can only show that he really loves you.

1 1, I want to be strong, even if I trample on the most fragile life.

12, I always hope you worry about me a little.

13. Seeing my boyfriend flirting with my sisters in my group, I broke up the group silently while they were chatting.

14, think about the salary, forget it, don't want to live.

15, [not going for ten years]

16. Love is when one heart meets another, not one face meets another.

17, before and after the trip, just to meet you.

18, when did I let you into my world and know you were in no way back?

19, I really want you to betray your loved ones and leave this world. Only I want you.

20. No matter how far-fetched I laugh, I can't hide the pain in my heart.

2 1, the monitor who doesn't give candy to everyone on Singles Day should kiss the math class representative! ! !

22. No one will spend time with you, tease you and protect you except those who love you.

Who doesn't have unforgettable things?

Society is hierarchical and many things are unfair. Don't complain, because complaining is useless.

I sometimes want to send you sunshine all summer in winter, because when you are covered with sunshine, it is like I am hugging you.

26. If there is any regret, it is probably that you met too late, so that time flies and you miss your youth.

27. The betrayal that followed can no longer lift the ripples of sadness in my heart. I became deaf and isolated from the outside world.

Our deepest understanding is to ignore each other.

29. I also went to Qian Shan to look for your figure, but you never turned around and saw my heart.

30. There is neither eternal happiness nor eternal pain in the world. Most of us are somewhere in between.

3 1, if this is your wish, I will do it as you wish.

32. I don't agree with the right and wrong view of crowded people.

33. [Is the distance from scratch time? ]

34. Years old can't keep the confusion of youth, and years can't take away the once frivolous.

35. I always feel that time is not enough, but I have nothing to do all day.

36. [What can I do to let you know that I have been thinking for a long time]

37. Women are made of water. Don't be too cold to her. Once it freezes above zero, it will only frostbite you in the end.

Communication: Think from each other's perspective.

Communication and communication: From the other side's point of view, we will meet all kinds of customers, whose status, social experience, personality and temper are often different, so we can't communicate with them in the same way. Only by empathy can we find and solve problems more scientifically, quickly and effectively.

One sentence makes people laugh.

Once, Dell Carnegie rented an auditorium in a hotel in new york, and taught social training courses 20 nights a quarter. But one quarter, when he first started teaching, the landlord asked him to pay three times more rent than before. At this point, the admission ticket has been sent out and the course has been completed.

Two days later, Carnegie went to see the manager. He first understood the manager's practice of raising rent, and then helped him analyze the advantages and disadvantages of doing so. On the positive side, he said, the auditorium is not rented for lectures, but for parties, so you can make a lot of money because such activities are held for a short time and they can pay a high rent at one time.

Rent it to me. Obviously, you suffered a big loss. Disadvantages: First of all, you increased my rent, but reduced my income, because in fact you drove me away. Because I can't afford the rent you want, I have to find another place. There is another fact that is not good for you: this training course will attract thousands of educated middle and senior managers to your hotel for classes. For you, this is actually a free life advertisement. Please think it over before you give me an answer. Afterwards, Carnegie left.

Finally, the manager gave in.

Carnegie calculated an account from the manager's point of view, so that the manager would willingly add the balance weight to Carnegie's side.

Jump in one word.

One day, a lady took a fancy to a suit in a department store in the city. She likes the style of this suit very much, but she is worried that it will fade. So, she wants to ask if there is any treatment for this suit if it fades.

So, the lady took off her clothes and planned to ask the clerk, I'm sorry, this suit is a new one that we just arrived here. Especially beautiful. It must look good in it. Thank you, but this suit is pure linen, which makes it cool to wear. You can try it on.

I mean, jeez. You don't have to hesitate, the salesman said quickly, because this suit is on sale now.

Can you let me finish? That lady is a little anxious. I mean, will this suit fade?

We sold thousands of such clothes. The salesman declared that you were the first person to worry about the poor quality of this dress. This dress looks good at first glance. Her tone seems to say: you really have no vision.

But I've bought such clothes before, and they really fade! The lady was a little annoyed and her interest in buying was reduced by half.

In fact, the customer is worried about whether the clothes will fade, and the salesperson only needs to solve this problem. In life, there are many such salesmen who are used to expressing themselves, but are unwilling to consider for their customers. They never pay attention to what customers say, often interrupt customers, show impatience with customers, make customers angry, and make customers leave angrily.

guide to action

People are always used to expressing themselves blindly and don't consider their feelings from each other's point of view. This situation can easily lead to communication stagnation, friction and even contradictions when we communicate with others.

The same is true in the process of sales. Many times, sales fail only because they are too persistent to jump out of their narrow thinking circle and understand customers' ideas. If you can put yourself in the customer's shoes, many problems can be solved.

When Wang Xin started as a salesman, he often met some customers, who kept the price of goods very low from the beginning.

At first, I couldn't lose any business, but once I signed the bill, I would lose money at any time. At first, in order to win more profits, Wang Xin argued with his customers and tried his best to prove to them that a penny is worth a penny, but the result either ended in discord or only a few products were sold.

After a period of time, Wang Xin, who gradually accumulated experience, began to think from the customer's point of view. He found that argument could not solve the problem. Only by understanding the customer's psychology and starting from the customer's psychology can we really convince customers to accept their own prices to buy products.

After understanding this truth, Wang Xin found that doing business is not a very difficult thing, and his business volume has also been rapidly improved.

When doing business, we need to learn to put ourselves in the customer's shoes, think from the customer's point of view, understand the customer's point of view, and know what customers need most and what they don't want most. Only in this way can we provide quality services to our customers.

Positioning thinking is a kind of reverse thinking, which is different from our traditional way of dealing with customers. Through this thinking, sellers will be able to better understand the main contradictions between themselves and customers.

Many people are used to arguing, but they never look at the problem from another angle, let alone from the other side. This is why they don't know the true face of Lushan Mountain. On the contrary, people who are good at empathy can often look at their own methods from the customer's point of view and consider problems from multiple angles.

Therefore, empathy can not only effectively avoid entering a dead end, but also help us find a scientific and efficient shortcut. If we consciously and constantly put ourselves in the other's shoes when dealing with customers, then we will solve the problem more smoothly and create more favorable conditions for our persuasion, thus achieving our goal.