Speaking skills of workplace etiquette

Speaking skills of workplace etiquette

What are the speaking skills of workplace etiquette? Don't absolutely deny other people's views. If you don't agree, try to be tactful. Using more honorifics and less imperative words will make you feel at home in the workplace. Let's take a look at the speaking skills of workplace etiquette.

Speaking skills of workplace etiquette 1 1, the secret of speaking

1, when you talk to the other person, the purpose of talking is to make everyone clear. Others can't hear you clearly, but they don't understand. This is a waste. Speak clearly and slowly. Say a word, and people will understand a word. A good conversation should use generous and skilled sentences and rich vocabulary, which can not only meet the needs of speaking, but also make the content colorful and exciting.

2. Speaking rhythmically, speaking at the right speed and cadence are the only secrets to make the audience move. Don't forget to be quick, be high, and be slow. Because the purpose of our conversation is to explain something and interest people. So make it clear.

3, on the train, on the plane, or when others set off firecrackers, it is a last resort to raise your voice, but it is not necessary, and usually don't be too loud. If you are in a public place, you will embarrass your partner.

4. It will be boring to say a word at a time, create a new term and use it repeatedly in the same period. One noun cannot be used to describe all kinds of objects at the same time. Try to avoid phrases that have nothing to do with what you say.

It is not enough to know how to use voice, intonation and posture. The way to speak is to turn words into sounds. The simpler you say, the better. Words should not be used more. Before you say anything, you should make a very simple outline of what you want to express in your mind, and then describe it according to this outline.

6. Don't use too abstruse nouns. Unless you are discussing an academic problem with a scholar, it is not good to talk about abstruse nouns, that is, to use them properly. People who don't know them have no idea what you are talking about, and they will think that you are going to show off your talents in front of him. Anyone who can read it feels almost shallow.

7, nifty and elegant slang, people feel fresh and interesting when they first listen to it, and occasionally learn to talk about it. After a long time, it will become a habit, and the result will come out casually. Imagine if those words were heard in social circles, what kind of disgust would they have? An inappropriate remark will immediately lower your status.

Second, speaking skills.

1. We should give people a piece of advice. Before we say it, we should give them a compliment, let them taste some sweetness first, and then if you say it again, people will accept it easily. No matter what others say, you can't just correct his mistakes. You can't be a good listener if you arouse the antipathy of the other party. When criticizing or expressing opinions, we should also pay attention to the timing and attitude, but the most important thing is not to hurt his dignity. Otherwise, good things will turn into bad things.

If you can talk to anyone for ten minutes continuously and arouse their interest, you are a first-class communicator, because anyone has a wide range. If you have common sense, you can deal with all kinds of people even if you can't have all kinds of expertise. Because even if you can't handle it, you will always ask questions. Asking questions is to get the other person to talk. Asking questions is the best way to open the other party's voice mail. But asking questions is a trivial matter, but the skills of asking questions should be considered and learned.

Therefore, every time we contact a character, we should first look at the surrounding environment and know how the other person's life is recently. If the other person is proud, you shouldn't just say something dissatisfied in front of him. As the saying goes, don't say anything depressing in front of proud people.

If you want people to do what you want, you should always use the tone of negotiation. For example, when a supervisor asks his subordinates to do something, he always says in a consultative tone: Do you think this is good? Although he is in the position of giving orders, he knows that people don't like to listen to orders, so he shouldn't use the tone of orders.

If others believe your opinion as you do, you must provide them with enough information. It is neither blind obedience nor arbitrary to convince people of your point of view. At the same time, you should also show your willingness to consider other people's opinions different from yours and ask them to provide more explanations, explanations and evidence to convince you. You should make it clear that if the other person can convince you of his point of view, then you will immediately give up your original point of view.

6. As the saying goes, words are iron, silence is gold, and silence is better than many words. Speech is the shadow of a person's behavior. We often hurt others by talking too much. Words hurt more than knives. Because knife wounds are easy to heal, tongue wounds are difficult to heal. If you talk too much, you complain, and if you talk nonsense, you get into trouble. As the saying goes, if you talk too much, you will lose. If you talk too much, you lose. Only silence will never betray you. Keeping silence is to protect your own safety.

7. It is not a good way to speak if you just talk nonsense and shoot a barrage. Loose lips do not mean that you are good at talking, on the contrary, it proves that you lack enthusiasm and are irresponsible. As for talking like a barrage, it will only make people bored, because once you start talking, others will have no chance to talk, and the result is of course self-defeating.

8. If you have to say something, you must pay attention to what you say, meaning, wording, voice and posture. What should I say on what occasions? What do you say? Are worth studying. Whether discussing knowledge, engaging in business, socializing or entertaining, all kinds of words from our mouths must be focused, concrete and vivid. If you don't sing, it will be a blockbuster.

9. A calm listener is not only popular everywhere, but also gradually knows a lot of things. More words are not as good as less words, less words are not as good as more words, and more words are not as good as more knowledge. A thousand words are not as impressive as a fact. Many words are a symbol of vanity, and people with virtue don't talk much; People with faith don't say much; There is no need to say anything if you have a plan. Too much talk is tiring, too much talk is thin, and too little talk is insulting. Only by keeping silent will others think you are a philosopher.

Third, the difficulty of speaking.

1, speaking is two-sided, even multifaceted. A good conversation should not only be able to speak, but also be good at listening, not only to say your own words well, but also to listen to others. What you want to say, like a speech, can't be completely prepared in advance and correct, but needs a lot of improvisation.

2. When you are talking with a person, you can't be regarded as an easy-going person if you just talk about your own ideas without understanding the other person's views and interests, and you can't observe the other person's reaction to your words, and if you have any questions, you can't eliminate the psychological crux of the other person in time.

When you speak, your thoughts should develop along at least two lines, one is your own and the other is the other's. On the one hand, of course, we must have our own position, attitude and reasoning methods. On the other hand, you should also know each other's position, attitude and reasoning method. If you talk to more than one person, your work will be more complicated and you have to take care of more aspects. Because everyone has different ideas, hobbies and speculations.

4. Let others speak first. On the one hand, it is to show your humility and make others happy. On the other hand, you can take this opportunity to observe the tone and look of the other person and give yourself a chance to speculate. This is the way to kill two birds with one stone.

In society, we often see that many people offend many friends because they like to express different views from others. Why should we argue with others? The reason is that they hate each other because of different opinions, which is the worst thing for everyone to survive in society. The so-called few enemies, because everyone has his self-esteem.

6. Speak sincerely, don't be duplicitous and hypocritical. Almost everyone likes loyal friends.

Speaking skills of workplace etiquette 2 Don't say "but", say "and"

Imagine that you agree with a colleague's idea. You may say, "That's a good idea, but you must …", and your acceptance will be greatly reduced. You can express your appreciation and suggestions with a specific hope, such as "I think this suggestion is very good, and it might be better if I make some changes here ..."

Stop saying "tell the truth"

Various suggestions will be discussed at the company meeting. So you say to a colleague, "To be honest, I think …" To others, you seem to be emphasizing your sincerity. Of course you are sincere, but why do you have to emphasize it? So you'd better say, "I think we should ..."

Don't say "the first time", say "already"

You should report the progress of the project to the boss. You say to the boss, "I have to get familiar with this job first." Think about it, this may make the boss (including yourself) feel that you still have a lot of things to do, but you will never feel that you have accomplished anything. Such an attitude will give people a very pessimistic feeling, but it is by no means optimistic. So I suggest you say, "Yes, I am quite familiar with this job."

Don't say "just"

You made a suggestion at a joint research conference. You said this: "This is just my suggestion." Please note that this is absolutely impossible! Because of this, your ideas, contributions, including your own value will be greatly devalued. Originally, it was an idea that was conducive to cooperation and group awareness. As a result, it only made colleagues feel that you were not confident enough. It's best to say, "This is my suggestion."

Don't say "wrong", say "wrong"

A colleague accidentally dipped his work plan into the water and was apologizing to the customer. Of course you know that he made a mistake and annoyed the customer, so you say to him, "This is your fault, and you must take responsibility." In this way, it will only cause each other's boredom. Your purpose is to reconcile the contradictions between the two sides and avoid disputes. So, express your negative attitude euphemistically and explain your reasons realistically. For example, "there is something wrong with what you do, and you'd better be responsible for it."

Don't say "so ..."

You and your interlocutor have different views on something. You simply say, "I have a different opinion." A seemingly insignificant little sentence, instead of highlighting your position, makes you lose your position. Similar expressions, such as "indeed" and "strictly speaking", are simply "I have different opinions on this."

Don't say "about when", but say "the exact time"

When you talk to an important business partner on the phone, you say to him, "I'll call you again around this weekend." This will give the impression that you don't want to make a decision right away, or even worse-others will think that your work attitude is unreliable. Let's say, "I'll call you tomorrow 1 1 exactly."

Don't say "must …", but say "please …"

You will hand in a project you are responsible for soon. Everyone has been under a lot of pressure. You say to everyone, "You must reconsider ..." I'm afraid this tone will hardly bring high efficiency, but it will bring pressure to others and make them rebellious. But what about the other way around? Who will refuse a friendly and polite request? So it's best to say, "Please think about it ..."