Monthly summary of telemarketing work: 3 articles

Monthly summary of telemarketing work I

I have been engaged in telemarketing for nearly two months. Generally speaking, with the care of l

Monthly summary of telemarketing work: 3 articles

Monthly summary of telemarketing work I

I have been engaged in telemarketing for nearly two months. Generally speaking, with the care of leaders and the help of colleagues, my work has made remarkable progress. Although there is still a certain gap with my own goals and leadership requirements, I have a good prospect, a positive attitude and full confidence! Of course, the problem is also very prominent: 1. Skills are not too difficult, but there are still problems with speech skills. I find that when communicating with customers, the method is not flexible enough, and I will stutter a little when I am in a hurry.

2. The working state is unstable. For example, when I was in good condition two days ago, I had a good talk with my customers, including when I made a new order, and the connection rate would be higher. But on Wednesday, I was in a bad state and didn't know what to say when I picked up the phone. My brain is a paste.

I don't have a strong sense of sales. Customers who have talked for a long time often don't know what I want to sell him. Just received my letter. 4. Too concerned about success or failure, impatience, poor proper limit, often pushing products at inappropriate times or wordiness, which makes customers feel disgusted. 5. I don't have strong self-requirements. I don't make full use of my spare time to study and improve myself, and my overall ability and quality are not strong enough.

In view of these problems, the following is my telemarketing work plan for next month:

In the annual sales work plan, I mainly divide customer information into four categories:

1. For old and regular customers, we should always keep in touch and stabilize the relationship with customers.

I am trying various working methods now, trying to find a method that suits me and is handy to use.

3. Control your emotions and state, and try to keep your state stable and in good condition.

4. Strengthen sales awareness, strengthen purpose, communicate with customers in a planned and step-by-step manner, avoid rushing into the challenge.

If you want to have a good performance, you should strengthen business study, broaden your horizons, enrich your knowledge, and combine business study with communication skills in various forms. 6. Have good communication with other employees of the company, have team consciousness, communicate and discuss more, and constantly increase business skills.

7. Summarize your work, see what mistakes you have in your work, and correct them in time.

The above is my work plan. There will always be all kinds of difficulties in work. I will ask the leader for instructions, discuss with my colleagues and work together to overcome it. Make your own contribution to the company.

Monthly summary of telemarketing II

I am responsible for the design of telephone sales booths, and have been working for more than a month. I have gained a lot from my hard work this month. Tell me about my experience during this period.

One: the telephone number of the company's unit and main business, such as the front desk staff, is generally not transferred to the main person in charge. This situation will generally appear in the following ways:

1. We don't need you to set up a company. Hang up.

Oh, I won't participate in the exhibition this year, and then I will hang up.

Our main person in charge is on a business trip and will come back in a month. Nothing else is convenient to say. Hang up the phone.

4. You are setting up a company. Why not send a file or an email? Let's see.

The first two situations often happen. Ordinary telemarketers are uncomfortable when they encounter this kind of call. Guests don't say goodbye, almost saying that you should never call again. Call names when you hang up. No one has such a good temper. Let it out. There's still hope for the next call. The latter two situations are a hope of our telemarketing, but they are superficial and hope is impossible. A month later, the exhibition is over, and faxes or emails will be treated as garbage by them.

However, such problems often occur. I found several effective methods. For the front desk, I encountered the problem of 1. First of all, I won't say which company I'm from, but go directly to the person in charge of the booth. Before that, I need to know which exhibitions the customers have participated in and what good things the customers have in the future. I always knew that the more detailed, the better. The front desk must know what company this company is, you can say it is the organizer, understand the recent implementation of your booth and exchange some important things. Speaking of which, you can usually answer the phone. If the front desk is the person in charge of the booth, or he knows, you can tell him that they are not satisfied with last year's exhibition, and their participation in this year is now there, and then ask if their booth is a standard booth or a large booth. After further understanding, make detailed preparations. You know, the big booth is our main customer. If the front desk calls, be sure to ask the name of the person in charge of the exhibition before the front desk calls. This is very important in that department. Don't worry if you don't ask. If you switch in, everything will be fine.

The second problem, generally speaking, is a common problem with low accuracy of customer calls. If you call more than five times in a row, put down your mobile phone and adjust it for 5 minutes, look at the information or stand up and walk before adjusting. On this issue, I still have the information of customers and communicate with my colleagues. Whether or not to participate in the exhibition, some colleagues are more thoughtful and more open-minded than themselves, which is good for me. The guest said not to hang up immediately if he didn't attend the exhibition. Be thick-skinned, be thick-skinned. Ask some guests questions. What exhibition did you attend last year? Where did you attend more meetings this year? Are there any exhibition plans for next year? About when it will be exhibited. But remember, if you are not the main person, don't talk any more. After simple communication, hang up politely, which is for big customers. Then communicate through other channels to find the main person in charge, which is promising.

Third, this kind of reception desk is really excellent. I won't refuse you, but I've been hanging on to you. In fact, most telephone sales will not call for a month, because the exhibition is over or I don't have time to help customers design booths. They will tell you in a month that our manager is out now and doesn't know when he will come back. Tired, do you still need to call? Many people will ask themselves. Playing, playing down is also the manager's careless handling. If you don't fight, there is no hope. Think of Cao Cao's "chicken ribs" and fight. Nowadays, the competition in society is much more terrible than that in Cao Cao's time. But what method works? Everyone, use your own thoughts to deal with it. Different questions have different answers, but only one is the same. In telemarketing, every call is a hope!

Summary of monthly telemarketing work III

I have been in the telemarketing industry for half a year. Generally speaking, there are ups and downs. Recalling that I joined the company on June 24, xx, I can't help feeling deeply. This year, the whole working state is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting label industry. Successful customers are also accumulating over time. At the same time, every time I successfully cooperate with customers, it is an approval of my work and reflects my work value in this position. But on the whole, I still have a lot to improve myself. The following is my summary of the shortcomings of my works in the past six months:

First: communication skills are not available. I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.

Second: the follow-up service for customers who have cooperated is not in place. Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months of work, both Mr. Dai and Mr. Hu focused on the maintenance of old customers. I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.

Third: customer reports are not well organized. For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory? Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day, and I can also make a clear and instructive work summary and future work plan every day, so that my work is more targeted and purposeful. Then it's more like a duck to water.

Fourth, the number of new customers is small. The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted. However, the number of new customers I have developed this year is small, and it should be improved well next year. I will make a plan next year to make my time allocation reasonable. Achieve the effect of two mistakes. Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you didn't turn what you don't understand into your own knowledge on the same day.

To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.

There has been little change this year, and my main job responsibility is telephone sales, which, as the name implies, is the sale of transactions by telephone. During this year, I mainly communicated with customers through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time. In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that Tongying Anti-counterfeiting Company is a big enterprise with a good service team, just like enjoying the process, turning the business atmosphere into a friendly exchange between friends. And let customers with strong intentions think of it for the first time, and think of cooperation with Tongying anti-counterfeiting company. These are closely related to their efforts, and as salespeople, they should have a very keen sense of smell and feel the needs of customers at the first time. For customers with strong intentions, in addition to telephone greetings, SMS greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.

I believe that through my efforts and welcoming every day with enthusiasm, I will finally see the rainbow. I believe that the company will be better next year and my performance will be more promising than this year.