The clerk complained: "The salary is too low"! Eight questions teach you how to make corrections

1. What were your emotions and feelings when you described what happened just now? When the clerk says: "Boss, our wages are too low..." the store manager can ask him: "How do you feel? Tell me what you think." By expressing his dissatisfaction, the clerk will express his emotions. Once you express it, your heart will slowly calm down and return to rationality.

2. What kind of result are you satisfied with? After the clerk calms down, the store manager can ask the second question: "What kind of result are you satisfied with?" The employee will say: "I want to make more money and have a higher income." At this time It successfully shifts employees' attention from complaining about low wages to their own goals and pursuits.

3. What did you do to make this result happen? After the attention is transferred, the store manager can then ask: "What can you do to achieve this result?" At this time, the employee will answer what impresses him most, such as "Let more customers come into the store."

4. Is there any more? If so what is it? In fact, employees have many inner thoughts, and managers must continue to guide them. Under the guidance of the store clerk, they will put forward many suggestions, such as "make the display in the store better", "actively cooperate with customers", "call more old customers", etc.

5. Which of these methods do you think is more appropriate? The purpose of this sentence is to guide the clerk to make his own decision, allowing him to choose the method that best suits him based on his own strengths and weaknesses. At this time, the store clerk will choose what he is good at, for example: "I think it is best to call old customers. The more people come back, the easier it will be for me to complete this month's performance, and the higher my income will be."

6. What is your first step? After the clerk chooses the method he thinks is best, the store manager can continue to ask: "What is your first step?" The purpose of this question is to let the clerk sort out his own execution steps and execution plan. The clerk may say: "My first step is to find all the old customers and select those who have been here recently and spend a lot of money each time. The second step is to choose a suitable time to call them."

7. When will you start doing it? The store manager can then ask: "Then when do you plan to start doing it?" The clerk must be eager to say: "Boss, do it now."

8. When can I hear your good news? Where's the news? The store manager should finally ask: "When can I hear your good news?" The purpose of asking this is to let the store staff take the initiative to give feedback, instead of the store manager spending a lot of time supervising him.