Who used Tong Jia tires? Please tell me the quality of tires in Tong Jia.

As an international tire brand, official data show that Tong Jia currently has supporting services with more than 30 domestic passenger car or commercial vehicle enterprises. Although according to Chezhi's statistics, Tong Jia's brand awareness in the eyes of domestic consumers is not high. Com, the leading information collection platform for defective automobile products in China, Tong Jia Tire stands out in a data performance: Tong Jia is one of the three brands whose complaints have reached three figures every year since 20 16, and the total number of complaints ranks third among all tire brands. Although the brand's share in the domestic tire market is always a mystery, one thing is certain, Tong Jia's complaint sales ratio is absolutely ahead, which needs to be highly valued by enterprises.

There are a lot of complaints during the warranty period.

According to the data known by che. Com, 65% of the tires in Tong Jia complained about had quality problems within a year of purchase/kloc-0, and a large number of products were concentrated within half a year of purchase. As far as mileage is concerned, more than half of the vehicles complained about have a mileage of less than 20,000 kilometers. Such use time and mileage are enough to show that most of the tires in Tong Jia that caused complaints did not exceed the replacement cycle suggested by the manufacturer, or even were not within the specified warranty period.

Of course, objectively, Chezhi.com does not rule out the existence of product problems caused by improper use by consumers, but a large number of complaints appear prematurely, which inevitably makes people doubt the product quality of Tong Jia tires.

Cracking and bulging occur frequently, and consumers encounter difficulties in safeguarding their rights.

For all tire products, cracking is the focus of complaints, even "common diseases", and Tong Jia tires are not spared. According to the data known by che. Com, more than 40% of Tong Jia tire complaints are related to cracking, which occupies an absolute "C position" in quality problems.

Related complaints can be traced back to 20 1 1, and similar complaints are still on the rise year by year in 20 18. Some car owners reported that after the tire cracked, the 4S shop replied that it was normal. However, another repair shop suggested that the tire condition was no longer suitable for high-speed driving.

Tong Jia's tire cracked.

In previous reports, the king of cars also mentioned that tires are composed of many layers, and the rubber at the tread drainage groove is the thinnest part. Judging from the cracking degree of the tire drainage grooves in Tong Jia, some of them have reached the level of serious aging cracking, and may even reach the critical fracture level. If it causes a flat tire, it will pose a threat to driving safety.

Some car owners complain that the tire cracking should be a quality problem, because they have bought the car for less than two years and the mileage is less than 20 thousand kilometers. However, after appraisal by car companies and Tong Jia tire manufacturers, they refused to claim compensation on the grounds that "the tire was punctured and the warranty period has expired".

Chezhi. Com noted that some people in the industry had said that the cracking or local cracking of tire tread pattern was mainly caused by the poor performance of tire crown or rubber compound, and the cracking phenomenon of Tong Jia tires did not rule out the possibility that it was directly related to rubber quality.

In addition, complaints about abnormal tire wear and bulging in Tong Jia are also common. Some car owners said that the sidewalls of the two tires of the vehicle were bulging because the inner belt of the tire was broken. However, even if there have been cases of puncture caused by this, many complaints have not been properly resolved.

The tire surface in Tong Jia is abnormally worn.

There is a bulge on the sidewall of Tong Jia tire.

In addition to the quality problems, after the owners found the cracks in the tire drain tank in Tong Jia, the prevarication of 4S shops, car companies and tire manufacturers and the contempt attitude in identifying the responsibilities caused their dissatisfaction. For example, tire technicians in Tong Jia deny that the products have quality problems just by photos.

The warranty period is not an amulet. Tire claims should comply with the after-sales service policy.

Among the complaints received by the car. Com, car companies often reply to the owner's complaints with the warranty period: "The tire is a wearing part, and the warranty period is three months/3,000 kilometers; Your vehicle tires are obviously out of warranty. " Obviously, this is a "amulet" for manufacturers to look compliant according to the stipulation that tires belong to the scope of automobile wearing parts in the Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products.

In fact, the claim requirements of tire distribution enterprises issued by the Ministry of Commerce clearly stipulate: "Tire manufacturers, dealers and repairers shall bear corresponding responsibilities for repairing, replacing and returning tires purchased or repaired by users/consumers." The claim period for tires is stipulated as: "The claim period is within three years from the date of tire sidewall production, or within one year after the distribution enterprise sells the goods."

This means that the start date of the claim period for automobile tires can be calculated from the production date and the sales date. According to the production date, the warranty period is three years; According to the date of sale, the warranty period is one year. It can be seen that if the car company clearly States on the three-guarantee certificate that the warranty period of the tire is lower than the tire claim period, the car company or 4S shop has the responsibility and obligation to help consumers solve the problem.

Chezhi. Com understands that at present, the after-sales service policies of different tire brands are different. According to the production date, the warranty period of Tong Jia tires is three years, which is the base period of the tire claim period in the Claim of Tire Dealers. With the increasing attention paid by the regulatory authorities to the quality of tire products and the introduction of a package of policy standards, some tire manufacturers began to upgrade their after-sales service policies: brands such as Kumho and Cooper set a five-year warranty period according to the production date. In addition, Kumho's compensation policy and Michelin's "service with you" are worth learning from other tire manufacturers, including Tong Jia.

According to official data, at present, Tong Jia tire products support more than 260 models from 35 passenger car factories around the world and more than 400 models from global commercial vehicle manufacturers. Suppliers serving in China are as follows:

At the terminal level, the automotive aftermarket has become the main battlefield. No matter from which dimension, Chezhi.com suggested that Tong Jia tire should pay attention to consumers' feedback and demands, and improve the after-sales service level while constantly improving product quality, so as to become a veritable international tire brand that pursues zero defects and satisfies customers.