Property management experience: 3 articles

Property management means that the owners manage or entrust the property service enterprises to manage all the buildings with parts in the building div

Property management experience: 3 articles

Property management means that the owners manage or entrust the property service enterprises to manage all the buildings with parts in the building division and the buildings, places and facilities in the building division. The following is his property management experience, welcome to check.

Property management experience:

As a property manager, when I first entered Z, I felt that this was our home. Our goal is to make up for all her shortcomings and use our wisdom and sincerity to make every member of our family live and work in peace and contentment.

I think only people who know how to enjoy life and love life can do a good job in property management. Under the market economy, the socialized division of labor is becoming more and more detailed. Our property management should be located in the meticulous life. Some people say that we are housekeepers, but I don't think so. Life is fast and work pressure is high, so home is a place to relax. Our service is to create such an environment for the owners and even help them learn to relax and enjoy life. Why is there a distance between the owner and the property manager? Because you don't know them, you didn't enter the role of an owner, and you didn't find the same language as him. To put it bluntly, if you don't understand their needs, there will be no service market. If you want to understand the life needs of the owners, you should think from the owners' point of view, and think about the distress and life tips encountered in daily life, which may be what the owners need.

Many owners come to my office every day. It seems to be a habit to be able to communicate with my master at zero distance, listen to their complaints and solve problems for them. When they left, I was pleased to see their finally understanding eyes, satisfied smiles and heartfelt sympathy. My experience:

First of all, housewives and the elderly are the objects of most property services. Their education level and quality level are uneven, their consumption concepts are diversified, and their understanding methods are varied. Because the owners have different ways of understanding and understanding, we should aim at the complex user groups, prescribe the right medicine and solve the problems in a targeted manner. If property companies want to occupy a place in the fierce competition, they must constantly improve their service level and quality.

Second, the project manager should handle the relationship with all parties. For example, for the maintenance problem during the warranty period, we should persuade the original construction unit to come to the house for maintenance in time while easing the relationship with the owner. Let the owners feel that the property company can accept it at the first time, come to the door at the first time, and serve it at the first time; I feel that the problems raised by the property company to the owners are being dealt with or have been dealt with. The needs of owners, big or small, are the work and requirements of property management companies. The shopkeeper is always right and always the most important customer.

Continue to do a good job in property management, I also have some ideas:

First, change "small and complete" to "big and refined". The types and regions of property services are widely distributed and scattered. The "small but comprehensive" management mode makes it difficult to enjoy service resources and waste human and material resources seriously, making it difficult to maintain the overall advantages of the property management company. "Big but refined" means separating the functions of order maintenance, equipment maintenance and environmental greening from the original management through detailed division of labor, and establishing or outsourcing them to more professional cleaning companies, security companies and greening companies. , the implementation of professional management, with effective quality monitoring mechanism, to break down the "regional" barriers, to achieve * * * enjoyment and balanced utilization of resources.

Secondly, change "pure service" to "interaction with owners". Simply improving the service quality and carrying out property management according to your own requirements will often cause friction with the owners. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, there are different needs for improving service quality. The ancients said, "Those who touch people's hearts should not consider their feelings first." . At present, the owners' demand for property management is diversified. In order to win the recognition of the owners, in addition to constantly improving their service level, we must treat people with sincerity and impress people with emotion. The core is to enhance personalized service. Through the establishment of the owner's demand file, we can understand, master and dig the owner's demand in time, so as to provide a wider range of services for the owner. In addition, strengthen communication with owners in daily life. For the collected opinions, do a good job of sorting, sorting, timely feedback and continuous improvement. Pay attention to the owner's feelings and blend in with the owner's emotions.

Finally, integrate "small groups" into "big society". The effective development of property management services can not be separated from three types of resources. One is the support of social resources, including * * *, streets, communities, public security, sanitation, suppliers and potential service targets. The second is its own resources, that is, the right to enjoy all kinds of service information and service facilities and equipment of the property it manages. Third, the owner's resources. Owners are a huge group, and their consumption demand and potential resources are the continuous driving force for property service enterprises to expand their operations. Only by truly integrating our "small group" into the whole "big society" and building a harmonious living environment can our "small group" continue to grow and develop.

Property management experience 2:

Engaged in property management for more than half a year. When I was not engaged in this profession, I always felt that property work was easy to do. But that's what happens after work, and there are still many things we need to solve. I always try my best to meet the requirements of the owners, but there are some things that can't be decided by me as an administrator. Some things are reported to the company. If the company doesn't agree, there is nothing we can do. I always hope to get the understanding and support of the residents when I encounter such a thing, but how much can I understand? Sometimes when you meet unreasonable tenants, you can only submit to humiliation.

A property management company that has worked for more than half a year and feels good will also have complaints from residents. I suddenly had a strange idea. I hope I can build a residential area where people are kind and responsible and neighbors are full of care and trust. They are not unreasonable with the property, but Qi Xin has made concerted efforts to make this community a good example for other communities. But my idea is so naive and naive that it is impossible.

I remember when I was studying, I heard a saying that a cubic meter can eat thousands of people, and everyone has different temper and personality. Therefore, the job of property management is really difficult, and it is even harder to do it well.

I feel that no matter what I am doing now, I will stick to my own path as long as I feel that I can afford my master and do the right thing.

Property management experience 3:

I have been employed in 20XX for two years, and I am a recruit in Z and property management industry. These two years of work experience, realized that there is no major event in property management. Of course, the major events here refer to some stormy and earth-shattering events. But in fact, some trivial property management matters that are insignificant to outsiders are the big things for our property management. In other words: "Property management is no small matter".

Why do you say that? In all fairness, property management is different from productive enterprises. Production enterprises mainly control in the production process: product quality, product innovation and product sales, such as developing a product one day earlier and producing it one day earlier, so as to be ahead in the industry. As for property management, our products are intangible and non-warehousing, and we are doing basically the same work every day, which is also an ordinary job. Service is our product.

As an intangible product, service also needs quality. What is its goal? First of all, the goal of service: customer satisfaction of all customers. How to improve our customer satisfaction? This requires improving service quality: initiative, kindness, honesty, professionalism and self-cultivation, which are the five principles of our customer service.

Initiative: We should greet customers with a smile. When you meet your colleagues for the first time every day, you should say hello at the first time. And when customers need help, we will take the initiative to help them before they ask. For example, when we are on duty at the gate, we should go forward and say hello and ask if we need help. With the permission of the customer, we will take the initiative to take the goods and bring them to the customer's home. You can also call the patrol post for help to help customers solve practical difficulties.

Kindness: Kindness and friendliness. Always face customers at work, how can we work for customers in a friendly atmosphere? Smile when you meet, and take the initiative to help. Customers can feel our concern and make them feel that we are neighbors living together. When I was working in Four Seasons Flower City, I had such a client: once, an aunt came back from shopping and I helped her carry things to her door. When chatting with her, I know the situation and care about her life. Every time she needs help, she offers to help. After all this help, she always asks me when she doesn't understand any information about property management. This relationship has played a great role in the harmonious relationship between our customers.

Honesty: One of my principles is trustworthiness. As we know, one of my five prohibitions is: no belittling customers' needs and no breaking promises to customers. We should take customers' requirements seriously and not be indifferent. Some may be possible for us, but some may be impossible for a while. Now, when I promise to do something that I can do, I must finish it on time. We can't exaggerate what we can't do and make promises, but in the end we can't do it well. In this case, customers will not trust us, and we will lose customers. Therefore, we must keep our promise to our customers.

Specialty: Our products are services, and services should be professional and standardized. Just like security management: everyone who passes through the gate, we check the documents. For the new employees in the park, when they first entered the gate, they didn't know which factory he was from, and there was no potential safety hazard when they entered the park. But when we pass the gate for the third time, we need to know which factory he is from. We should get familiar with his basic situation as soon as possible, which is our specialty. There is such a small thing: a salesman lost the trust of his customers because he called his name wrong once. Because of this incident, he later established a small customer file and won many customers. Therefore, our professional services should be reflected in the small things in daily life.

Literacy: Literacy is to form good habits in daily life. Now the BI implemented by our company is the code of conduct of our property management personnel: when walking, employees walk on the right; When you go upstairs, the customer comes first, which embodies the concept of customer first. At our gate, like the employees in the factory, we said, "Hello! Please show your label and cooperate with our work. " Treat everyone from the perspective of service.

In our property management, some of our security administrators still have the idea that service equals management, which makes our work qualitative. I hope colleagues who have these ideas can correct me. Each of our employees is doing an ordinary little thing in service. As long as we do every little thing well and achieve the ultimate, it is equal to success.