Ceramic tile sales skills and words? How much are the tiles?

1, master product expertise and selling points.

To be a winner, you must first become an expert. As a basic skill of a shopping guide, we should first master the selling points of products (including relevant corporate culture), dig out the distinctive features of the products sold (as long as you look hard, you can always find them), and then "use your own strengths to be shorter than others" (that is, "use your own strengths to be shorter than others"), which is the reality of market competition. Of course, you must master certain speaking skills and never maliciously attack competitive brands.

2. Be good at identifying customers

As a shopping guide, the competition is fierce every day, especially in some hypermarkets with many brands. Therefore, how to quickly identify who are the goods that must be bought today, who are potential customers, who are just looking around, and who are "undercover informants" of other manufacturers or distributors in a shopping mall where passers-by are in a hurry requires the shopping guide to practice "good eyesight" over time.

3, grasp the needs of customers

After seizing the right opportunity, the next step is how to find out the real customer's needs as soon as possible. After determining the real needs of customers, we can "tailor-made" and "get the right key" to ensure that every customer can return home satisfied.

4. Use the skills of asking questions to customers.

There are many skills to ask questions to customers, and different ways of asking questions will get different results.

For example, a customer comes in to buy tiles, and you ask him face to face, "Why do you buy tiles?" What tiles do you buy? " Customers may think you are impatient and rude.

But if the shopping guide can smile and ask, "Sir! I suppose you wouldn't mind telling me where you want to buy tiles? In this way, I can help you choose the right variety and model and calculate the dosage for you. " In this way, the customer will think that you want to help him, that you are an expert in this field, and he will believe you.

5, ceramic tile sales words:

"Sir, you have a good eye. This is our ... product, and this style is very unique ... "(approaching customers in a complimentary way)

"Young lady, our product is selling well now. Let me introduce you to ... "(straight to the point)

"Hello, miss, this smallpox is the latest one we just sent. It is elegant and unique. Let me show you a sample! "

"Sir, you have a good eye. This smallpox is the latest product of the company, which is very suitable for a veteran like you. Don't be afraid to feel it. "