What are the modern social etiquette workplace rules?

Modern social etiquette and workplace rules are social rules that every workplace person must understand. So what are the modern social etiquette workplace rules? Take a look at the introduction to the modern social etiquette workplace rules compiled by the editor.

Modern social etiquette and workplace rules

1. Introduction and being introduced

A handshake is a physical contact between people and can leave a deep impression on people. When we feel uncomfortable shaking someone's hand, we often associate negative character traits with that person. A strong handshake and looking the other person in the eye will set the stage for positive communication. Attention ladies: To avoid misunderstandings during introductions, it is best to extend your hand first when greeting someone. Remember, men and women are equal in the workplace.

2. Electronic etiquette

While email, fax and mobile phone bring convenience to people, they also bring new problems in workplace etiquette. Just because you have the ability to find people at any time doesn't mean you should. In many companies today, emails are filled with jokes, spam, and personal notes rather than much work-related content. Remember, an email is a type of professional letter, and there is nothing non-serious in a professional letter.

The fax should include your contact information, date and page number. Do not send faxes without someone else's permission, as this will waste other people's paper and occupy other people's lines.

Cell phones may serve as a lifesaver for many people. Unfortunately, if you use your phone, you're probably away from the office, probably driving, catching a flight, or doing something else. Be aware of the fact that the person calling you on the phone may not be interested in what you are doing.

3. Apology Etiquette

Even if you are flawless in social etiquette, you will inevitably offend others in the workplace. If something like this happens, just apologize sincerely without being too emotional. Express your apology and get on with your work. Making a big deal out of your mistake will only magnify its damage and make the person receiving the apology even more uncomfortable. When you are the only one who exists, that is when you can best embody your morality and your realm. The corner of the workplace is often the place where a person's true identity can be revealed. He usually wears suits and leather shoes, is polite, has a dignified appearance, is gentle and elegant. None of them are enough to reflect a person's true quality. Only in the corners of the workplace can etiquette and morality be reflected.

4. Formal introduction

In more formal and solemn occasions, there are two general rules of introduction: one is to introduce young people to older people; It’s about introducing men to women. During an introduction, mentioning someone's name first is a sign of respect for that person. For example, if you want to introduce a David to a woman named Sarah, you can introduce her like this: David, let me introduce Sarah to you? Then introduce to both parties: This is Sarah, and this is David. ?If the woman is your wife, then you should introduce her first and then your wife, so as not to be disrespectful. For another example, if you introduce a younger lesbian to a respected elder, regardless of gender, you should mention the elder first. You can say something like this: "Teacher Wang, I am honored to introduce David to you." ?When introducing, it is best to mention your name together, and you can also add a brief description, such as professional title, position, degree, hobbies and expertise, etc. This kind of introduction is equivalent to prompting both parties to start talking about the topic. It would be even better if the introducer could find out some of the similarities between the two parties being introduced. For example, if the younger brothers of A and B are classmates, and how many years apart A and B are alumni, etc., this will undoubtedly make the conversation with the first acquaintance smoother.

5. Elevator Etiquette

Although the elevator is small, there is a lot of knowledge inside, full of professional etiquette, and a person's morality and education.

1. Men, juniors or subordinates should stand at the elevator switch to provide services, and let women, elders or superiors enter the elevator first, and then enter themselves.

2. When accompanying guests or elders to the elevator hall door, press the elevator button first; when the elevator arrives and the door opens, you can enter the elevator first, press the door opening button with one hand, and hold the elevator side door with the other hand to treat guests. People go first; after entering the elevator, press the button for the floor the guest wants to go to; if other people enter while traveling, they can actively ask which floor they want to go to and press it for help.

In the elevator, face the guests sideways as much as possible without greeting them; when you reach the destination floor, press the door open button with one hand and make a gesture of asking to come out with the other hand. You can say: "Here we are, please go first!" After the guest gets out of the elevator, immediately ask him out. Step out of the elevator and enthusiastically guide the way.

3. In the elevator, try to stand in a "concave" shape and make space so that late entrants can have a place to stand.

5. Even if the people in the elevator do not know each other, the person standing at the switch should still perform the service work of the switch.

6. When a person is in an elevator, don’t look around and just scribble and express your feelings without looking around, turning the elevator into a billboard.

7. When commuting to and from get off work, there are many people in the elevator. People who come up first should take the initiative to move in to make room for people who come up behind. After a while, when the overload bell rang, the last person who came up took the initiative to come down and wait for the next one. If the last person is older, the newcomers should actively ask to get off the elevator themselves.

8. Do not smoke, litter or spit in the elevator, and talk as little as possible.

6. Etiquette for getting along with colleagues

Sincere cooperation. Staff in all departments of the reception unit must have team spirit, cooperate sincerely, provide each other with convenience as much as possible, and work together to do a good job of receiving guests.

Be generous to others. At work, you must be tolerant and friendly to your colleagues, do not get entangled in them at any point, and understand that no one can make mistakes without being a sage.

Fair competition. Don't be clever in competition. Only fair and open competition can win people's hearts. You should rely on your true skills to win the competition.

Take the initiative to say hello. Greet your colleagues when entering and exiting the office every day; do not call each other by their nicknames or nicknames, and do not call others "brothers" or call them disgusting words.

Be honest and trustworthy. We must conscientiously handle the tasks assigned by our colleagues and abide by integrity. If you can't do it yourself, you should make it clear sincerely.

7. Etiquette for getting along with superiors

Respect your superiors. Establish leadership authority and ensure that orders are followed. You should not vent your personal anger or seek revenge because of personal grudges, deliberately oppose your superiors, or intentionally damage their prestige.

Support superiors. As long as it is conducive to the development of the career and the reception work, we must actively support the superiors and cooperate with the superiors to carry out their work.

Understand superiors. At work, you should consider your superiors as much as possible and share your worries with your leaders.

No matter how good your personal relationship with your superiors is, you must distinguish between public and private matters at work.

Don’t intentionally try to get close to your superiors or flatter them; don’t go to the other extreme and don’t take your superiors seriously. The superior-subordinate relationship is a working relationship. When you are a subordinate, you should behave yourself.

8. Etiquette for reporting and listening to reports

Abide by the time. When reporting work, you must abide by the time, neither early nor late.

Be polite. Knock on the door first and get permission before entering to report. When reporting, you should pay attention to your appearance and posture, and be elegant, generous and polite.

Language refinement. When reporting, the accent should be clear, the voice should be appropriate, the language should be concise, and the organization should be clear.

After the report is over, you should wait until your superiors give instructions before leaving. When leaving, you should tidy up your belongings and used tea sets and seats. When the superior bids farewell, take the initiative to say "thank you" or "please stay".

When listening to reports from subordinates, you should also observe the following etiquette:

Be punctual. If you have agreed on a time, you should wait on time, a little earlier if possible, and be prepared to record key points and make other preparations.

In time, greet the reporter to come in and take a seat. Don't be condescending or arrogant.

Be good at listening. When reporting to subordinates, you can make eye contact with them and use body movements such as nodding to show that you are listening carefully. Raise unclear questions in the report in a timely manner and ask the reporter to repeat and explain. You can also ask appropriate questions, but be careful that the questions raised will not discourage the other party's interest in reporting.

Don’t criticize or make decisions at will, think first before speaking. When listening to reports, do not look at your watch frequently, yawn, do other things or other impolite behaviors.

When you ask your subordinates to finish the report, you can tell them through appropriate body language or a tactful tone, and do not interrupt them roughly.

When subordinates say goodbye, they should stand up and say goodbye. If a subordinate with whom you have not had much contact comes to report, you should also send it to the door and say goodbye cordially.

9. Telephone Etiquette

With the development of modern communication facilities, the use of telephones has become more and more popular in people’s lives, especially in the reception department. When answering calls and dialing services, everyone should be timely, accurate, and use standardized language.

(1) Telephone Etiquette

Answer the phone immediately when it rings. Generally, the phone will not ring more than three times.

First of all, I would like to extend my simple greetings. For example, say "Good morning" or "Hello", use a soft and friendly tone. For outside calls, report the name of the unit, and for internal calls, report the name of the department or position. Then listen carefully to the reason for the call and page others if necessary. You should ask the other party to wait; if the other party informs or asks something, you should write down the information one by one according to the other party's request, repeat or answer the other party, and write down the time, place and name. Finally, express your gratitude to the other party for calling and wait for the other party to put down the phone before gently putting it down.

(2) Telephone Etiquette

First, organize the contents of the call, check the phone number correctly and then dial the number to the other party. After the other party answers, you should give a simple greeting and introduce yourself. Then state the name of the person you are looking for or ask the other party to page the person you are looking for. If you are sure that the other party is the person you are looking for, you should give a simple greeting.

Then describe the call content one by one according to the prepared content in advance. After confirming that the other party understands or records clearly, you should say thank you and goodbye. Finally, wait for the other person to put down the phone and then put it down gently.

(3) Vocal etiquette when talking on the phone

First of all, the pronunciation must be accurate. If you speak unclearly or slurred words during a phone call, it will be difficult for others to hear you clearly. Secondly, volume control. If the volume is too high, it will make your ears split; if the volume is too low, it will sound unclear. Third, the speed is moderate. The speed of speech should be appropriately slowed down when talking on the phone, otherwise stress may occur. Finally, keep your sentences short. The sentences used when talking on the phone must be concise and brief, which will not only save the other party's time, but also improve the clarity of the voice.

When answering the phone, special attention should be paid to avoid the following impolite phenomena:

Impolite. The reception staff is not polite when answering the phone, or does not answer the phone for a long time when it rings, or inquires about the content of the guest's call, or shows impatience, etc.

Arrogant. When answering the phone, he was arrogant and had a bad tone.

Weak and irresponsible. She was listless and weak during the reception, irresponsible to the guests' phone calls, and failed to fulfill her promises.

Impatient. When answering the phone, you rush to speak before the other person has finished speaking, or you speak too much too fast in one breath, or you hang up the phone before the other person finishes speaking.

Indecision and procrastination. Answering the other party's questions is specious, hesitant, and unsure.

Rude attitude and blunt language. For example, if you hear several wrong phone calls in a row, you will say something hurtful.

10. Etiquette for receiving visitors

Visitors should stand immediately when entering the office, walk out from behind the desk and shake hands to say hello. If you are on the phone at the time, you should end the call immediately, or ask the guest to wait and apologize. If the guest arrives first, apologize and briefly explain the reason for the delay.

Sit down after guests are seated. When guests leave, they should stand and escort guests to the door or elevator.

When guests speak, listen carefully and patiently, and do not do other things such as answering or making phone calls.

Don’t make decisions casually and don’t make promises easily. When you disagree with the other person's point of view, control your anger.

If some embarrassing situations arise during the meeting, you can refuse a certain request outright, or you can implicitly imply that you cannot do it, or simply explain your difficulties to avoid the things you don't want to talk about. question. No matter which method you take, you must pay attention to polite words and demeanor.

10. "Golden Principles" in social interaction

(1) Always be courteous towards your friends, and always smile and talk to others.

(2) Always maintain a friendly relationship with the people around you, and look for opportunities to do more for others. For example, if your neighbor is sick, can you think of making him a bowl of delicious soup? , others will remember you for a long time.

(3) When someone introduces you to a friend, you should concentrate on remembering their name. In future interactions, you will be able to call him by his name as soon as you meet him, and others will think that this person is very warm and caring.

(4) We must learn to tolerate, overcome willfulness, try our best to understand others, and put ourselves in others' shoes when encountering problems.

Doing this will make your friends feel friendly, trustworthy, and safe.

11. Map of the Four Etiquette in the Office

Many of my friends came to the city from the countryside and started working as workers. Because they continued to strive for self-improvement, they went to college and started to work. Some of the office workers are operators, some are secretaries, and most of them are salesmen who often come in and out of the office. They all thought it was important to know workplace etiquette.

Following some etiquette norms, understanding, mastering and appropriately applying workplace etiquette will enable you to be successful at work and make your career prosperous.

Desk Courtesy

Our office has ten desks, but the situation is very different. Only one or two of them were neat and tidy, the rest were miserable. As soon as I saw the messy desk, I discounted the owner of this desk.

So I advise everyone to keep your desk clean as a courtesy.

I want to talk about eating in the office. Use disposable tableware. It is best to throw it away immediately after eating and do not leave it on the table or coffee table for a long time. If something suddenly happens, remember to politely ask your colleagues to help. What is easily overlooked is the beverage can. As long as it is open, it will always detract from the elegance of the office if it is placed on the table for a long time. If you want to drink tea later, it is best to hide it in a place where no one will notice it.

It is best not to eat food that makes splashes and makes loud noises as it will affect others. If food falls on the floor, it is best to pick it up and throw it away immediately. Cleaning the table and floor after a meal is a must.

Try not to bring foods with strong flavors into the office. Even if you like it, there will be people who are not used to it. Moreover, the smell will be diffused in the office, which is very harmful to the office environment and the company's image.

Don’t take too long to eat in the office. Others may come to work on time, or there may be impatient guests coming, and both parties will be embarrassed at that time. In a company that focuses on efficiency, employees will naturally develop a good lunch habit.

Prepare napkins. Do not wipe your greasy mouth with your hands. Wipe it in time. Do not speak hastily when there is food in your mouth. When someone has food in their mouth, it is best to wait until they finish swallowing before talking to them.

It is polite to borrow and return.

It is not difficult to borrow again if you borrow and return. This is what my mother told me when I was a child.

If a colleague drops by to buy takeout for you, please pay the required fee first, or return the money to him promptly when he comes back. If you don't have enough money, you have to pay it off the next day, because no one likes to shamelessly collect debts from others. Similarly, although the tools in the company are not personal belongings, they must be borrowed and returned, otherwise they may hinder the work of others. Another thing is to strictly abide by the rules. No matter how relaxed your company environment is, don't take excessive profits from it. No one may scold you for leaving get off work 15 minutes early, but leaving in a big way will only make it appear that you are not committed and dedicated to the job. In addition, never abuse the company phone to chat for long periods of time or make personal long-distance calls.

Bathroom Manners

I once met a colleague in the restroom. I was thinking about something at the time and did not take the initiative to say hello. My colleague also did not say hello to me. She thought I was arrogant, so later we There seems to be a gap between them.

So, don’t deliberately avoid your colleagues when you meet them in the bathroom, try to talk to them first. Never lower your head pretending not to notice, giving the impression of being unreasonable. Also don’t go to the restroom at the same time as your boss, especially if the restroom is small.

Some bathrooms have closed doors. When someone knocks on the door, you should answer: I am inside!

Courtesy of visiting customers

I often go out to visit Customers, sometimes get nervous. Later, I explored it on my own. After a long time, and with the experience told by others, I no longer felt nervous.

The first rule is to be on time. If there is an emergency or if you are stuck in traffic, notify the person you want to see immediately. If you can't make the call, ask someone to notify you. If the other person is arriving late, you should make full use of the remaining time. For example, sit somewhere not far from your appointment and sort out your papers, or ask the receptionist if you can use the reception room to take a break.

When you arrive, tell the receptionist or assistant your name and appointment time, and hand over your business card so the assistant can notify them. If the assistant doesn't take the initiative to help you take off your coat, you can ask where to put it.

Be quiet while waiting and do not kill time by talking, which will disturb other people's work. Even if you've been waiting for 20 minutes, don't look at your watch impatiently. Ask your assistant when his boss will be available. If you can't wait, you can explain it to your assistant and make an appointment for another time. No matter how unhappy you are with your assistant's boss, be sure to be polite to him.

When you are ushered into the manager's office, introduce yourself if you are meeting for the first time. If you already know each other, just greet each other and shake hands.

Usually the other party is very busy, so you have to get the conversation to the point as quickly as possible. Express what you want to say clearly and directly. After you have finished speaking, let the other person express his or her opinion, and listen carefully without justifying or interrupting the other person. If you have other opinions, you can say them after he has finished speaking.

Basic Rules of the Workplace

Don’t say what you shouldn’t say

In the company’s competition, everyone may become his or her opponent, so don’t Bring personal issues to work, don’t rush to say “no” to the work assigned by the boss, let alone ask about the salary and benefit levels of colleagues, and don’t talk about the absolute secrets of your personal family. Whether you do it intentionally or not, you must have your own small circle when sharing happiness, otherwise you are likely to make others jealous.

Don’t do what you shouldn’t do

We all like to show off ourselves, especially when we are more talented and wiser than others, we want to express ourselves even more. But never show off your expertise, achievements, and intelligence in front of your boss. Everyone likes to see their own success and to be recognized and praised by others. But don't show off in front of your boss. This is unacceptable not only to the boss, but also to other people. In fact, any of your achievements are attributed to your bosses and colleagues, but they all play different roles.

Don’t listen to what you shouldn’t hear

For students living in the ivory tower, it is often difficult to adapt quickly when entering society, so you often hear others say: Don’t change jobs frequently? , although some people say: "You have to work in a profession that you love, 360 professions, and you will be number one in that profession", but if you have stayed in this industry for more days than you can count, your work is still useless. As we progress, we must think about how to change things. At this time, someone may tell you to have a five-year plan. But in the Internet era, changes are unpredictable. Can your plan keep up with the changes of the times? So don’t make too long-term plans. The plan should be short and effective. , you can see the results.

Don’t ask questions that you shouldn’t ask

As a newcomer in the workplace, you may be very curious, but you need to know which questions you can ask and which questions you cannot ask. Otherwise, a small Questions may annoy others, such as: Do not ask questions involving personal privacy such as your income/age/personal experience/health issues/marital issues.

Are you aware of these workplace rules? Of course, you must put yourself in the shoes of others. You have to break the casserole and ask the question, who would like it if you put it aside?

Basic rules of the workplace

Rule 1: Learn to respect and obey superiors

The reason why there are superiors and subordinates in the workplace is to ensure the development of team work. Superiors have certain resources and power, and they consider issues from a team perspective and cannot take into account individuals.

Respecting and obeying superiors are important conditions for ensuring that the team achieves its goals. Employees do not think about problems from the perspective of the team, but only look for trouble from their superiors from their own point of view or even take pride in their talents. It is difficult for such employees to survive, let alone go far.

Rule 2: Communicate with your superiors in a timely manner

If your work cannot meet the requirements of your superiors, you must communicate with your superiors in a timely manner and let him know your progress and direction.

In actual work, some tasks require a certain amount of time to ensure. There may be a certain period of time in which your work has not allowed others to see significant results. At this time, do not be too far away from your superior. Create conditions to communicate with him and let him know your progress, plans and results to be achieved. . Your superior will not blame you if you do this. He will also use the resources at his disposal to help you and help you achieve results in advance.

However, a common mistake that some novices and even veterans in the workplace make is that the more they have no achievements, the more reluctant they are to communicate with their superiors. They think that they have no face, and they adopt a respectful attitude towards their superiors.

This kind of risk is very high, because your superiors will not be satisfied with your poor performance and will have doubts about your ability to work; if you no longer understand the work status and progress, they will think that you are not working hard. As time goes by, you may be on the blacklist to be eliminated.

In fact, not all the people on the elimination list are those with the worst performance, but those who do not take the initiative to communicate with their superiors will account for a large proportion.

An important reason for the dismissed employee is that his recent work performance was not obvious, and the feedback I received was only in progress. As for how it was carried out and the conditions under which it was carried out, there has been no clear answer. It is a principle to employ people without suspicion, but this requires actions that cannot be suspected.

Rule 3: Reasonable feedback, leaving time for superiors to consider

If you think the decision made by the team in accordance with the procedures is unreasonable, give feedback through normal channels and methods. And allow time for superiors to implement the decision.

A team’s decision may be right, or it may be unreasonable. However, the decision has a certain degree of authority and coercion, which is also a necessary condition to ensure the normal operation of a team, and it is based on the overall situation and the overall perspective.

Employees must first put themselves in someone else’s shoes, and obey if the interests of the team are protected. If there are any imperfections, normal procedures and methods should be used to make suggestions and wait for a reply. As long as the decision does not violate laws and regulations, employees should obey it unconditionally.

If you take a negative approach to confront the team's decisions, the only ones who will be hurt are the employees themselves.

Rule 4: Do not incite colleagues to antagonize the team.

Do not incite colleagues to antagonize the team. A normally functioning team will kill anyone who takes the lead in causing trouble.

It is normal to feel wronged or even unfair in the workplace. Employees can choose an appropriate way to raise their concerns, or they can choose to seek help from law enforcement agencies. However, solving problems by inciting trouble often puts oneself into a more disadvantageous situation, because this method is absolutely intolerable by the team. As a result, the problem was not solved and he was fired.

Rule 5: Create value for the team instead of causing trouble

If you cannot create certain value for a team, at least don't become a factor that causes trouble.

The members of the team are all diverse and have different personalities. Some employees like to use their little tricks to cause trouble and spread rumors to confuse the public to achieve certain goals. A person's personality and abilities will be judged by everyone in the long-term cooperation of team members.

Small tricks can allow a person to gain short-term benefits. Once other members get to know him, it will be difficult for him to gain a foothold. To survive in an organization for a long time, great wisdom is necessary.

Rule 6: Provide timely feedback on temporary work assigned by superiors.

Sometimes your superior will arrange temporary work for you. These tasks may be very urgent, and your superior will ask for feedback on the completion deadline at any time. This is also an opportunity for your superior to increase their trust in you.

I have encountered such employees. A car accident occurred while the company was delivering goods, resulting in a large amount of damage to the goods, and the dealer refused to accept the goods. In order to avoid further losses, I told the business representative in charge of the market to let him personally participate in the handling of this incident and keep in touch with me at any time.

But when I waited until ten o'clock at night, there was still no news, and the phone was turned off. In the end, the delivery driver had to take the product back to the factory, costing the company tens of thousands of yuan in losses. When I contacted him the next day, he actually said that he had gone drinking with friends and had forgotten about it. From then on, I was full of doubts about his working ability and attitude.

Rule 7: Achieve your superiors to achieve yourself

Work brings everyone together, and colleagues are first of all a cooperative relationship. The resources and influence controlled by superiors play a decisive role in a person's development in the workplace.

People who develop rapidly in the workplace are undoubtedly good at cooperating with their superiors. While doing their jobs well, they will actively help their superiors share work and solve problems. The superiors will also provide them with more training opportunities and teach them their own scriptures.

They will gradually become familiar with the work content and skills of their superiors, and these are important conditions for a person to develop rapidly. When a superior is promoted further, he will first recommend the promotion opportunity to them.

These people have relatively high prestige in the team, so they will have less resistance when working, and they are more likely to be recognized and valued by colleagues and higher superiors.

It is definitely an important principle to achieve your superiors and thereby achieve yourself. When you complain about the favoritism of your superiors, should you seriously reflect on whether you have followed this principle? Opportunities really don’t fall from the sky, and more often you have to fight for them yourself.

Rule 8: Don’t complain or speak ill of your superiors in front of your colleagues

There is both cooperation and competition among colleagues. When you have a complaint or want to speak ill of your superiors, Qian Never do it in front of your co-workers, even if they are your best friends. Maybe when you are quick to talk, your bad words have reached the ears of your superiors and have even been processed and exaggerated, which will make you very passive.

When I was a manager, I also suffered greatly from complaining in front of my colleagues. When I was a manager, I often received a lot of small reports. When you have a complaint or want to say something bad, it's best to find a place where no one is around to talk to yourself.

Rule 9: Do things well while doing people well

From the moment you enter the workplace, you must make building your own brand an important thing. While doing things well is basic, we must also do people well. Being a good person is an important condition for building a person's brand. Your reputation in the workplace will determine the length and breadth of the workplace.

In modern China, character is still an important criterion for enterprise employment. Your character needs to be seen by everyone through interacting with you, and it is also a long-term accumulation process. You must establish a good image of yourself not only within the unit but also within the industry and within the industry.

Of course, being a good person does not mean being good at dancing and being all-round, but people must learn to take responsibility and not do things that are harmful to others and the organization.