Meet unreasonable customers.

Here comes the expert! First of all, we must know that there is no excuse and reason to go to the "customer is always right" in the sales or service industry! As sales and service personnel, we must pay attention to the skills of communicating with customers! When you handle this matter, you think the customer is wrong. In fact, according to your industry rules, it must be your fault!

First of all, you must solve your own mood before solving the problem! If there is something wrong with the battery, no matter who is at fault, it is the fault of the battery. Where did you buy the battery? If the customer is not angry with you, should he be angry with the battery? You have the wrong battery now! Hehe, when you meet a customer, no matter how bad the battery is, first of all, you should say politely, "I'm sorry, except for the battery problem, it must have brought some inconvenience to your work and life!" " I apologize to you on behalf of the company first! (smiling) "What will customers think when they hear these words? Even if they are angry, they will be suppressed by these words by a third! At least you didn't start shirking your responsibilities as soon as you arrived at the scene. Only when you are brave enough to take responsibility will customers trust you first. In fact, dealing with or communicating with customers in sales is the process of building trust! Next, you ask her about the specific situation, and ask her if she is using an original and qualified charger or something ... It's time to slowly show your professional skills (you definitely know more about batteries and chargers than customers)! Even if it is a charger problem, you should have a time for customers to accept the buffer! You got it? There are too many sales skills. I can share it with you for several months. Ask again if you have questions. I'll cut to the chase and give you a general description first! I wish you a happy job!