How deep is Ctrip's routine?

Recently, Cecilia Han, a female artist, "angrily denounced" Ctrip's bundled sales routines in Weibo. As can be seen from the screenshot of the order displayed in Weibo, Cecilia Han, in addition to air tickets and airport construction fees, hotel coupons in 38 yuan are also added. In addition, Cecilia Han also said that he encountered many problems, such as hotel orders being resold and overseas connections being seriously illegal. She asked Ctrip to face the problem honestly, and "advised" netizens: Ctrip is in hand, see clearly before you go.

Screenshot of Cecilia Han Weibo

Cecilia Han's "Angry Death" attracted more than 200,000 netizens to "like". Ctrip is in trouble and well received by all parties because many netizens who have booked air tickets on the booking platform have had the same experience as Cecilia Han. Did you have a "routine" when booking tickets online?

Ctrip is already a "recidivist", and this routine is also popular in the industry.

Ctrip didn't start to play bundling recently. From 20 13 to 20 17, Ctrip was exposed to bundle sales insurance every year. After the inspection and rectification, it was still repeatedly banned. Why is this happening? In fact, this problem is not unique to Ctrip, and the same booking platform with Ctrip often appears. 10 On June 8th, some media conducted a test. By trying to test the ticket of a flight after three days' purchase on 16 booking platform, it is found that most third-party ticketing platforms still bundle various "private goods" such as insurance, hotel coupons, airport pick-up coupons and VIP rooms.

Why is the online booking of air tickets "full of routines"

Why do you have to face all kinds of bundled "chicken ribs" services when buying air tickets online? Since 20 17, CAAC and airlines have been regulating the sales of air tickets, requiring sales agents not to charge consumers any service fees. In addition, many airlines in official website are also selling air tickets, and the price of air tickets is already very transparent. Everyone wants to book cheap air tickets, which makes the life of booking agents more and more difficult. The reservation platform has its own operating costs when it provides services to consumers. Even if we can collect agency fees, it is not easy to make ends meet, not to mention it is not allowed now. Therefore, the booking platform can only guarantee profits by bundling other so-called "value-added services".

Netizen's point of view:

It's freezing: it's the same to buy a train ticket. Pay if you can't see clearly, as well as accident insurance or quick ticket issuance. It's getting routine.

@ Jingjing Jingjing: It's the first time to buy a ticket. If you don't understand, pay directly. This makes me very angry.

@Bona_li: I once applied for a refund because I was too angry to bundle consumption, but I still lost money because the refund service fee was not fully refunded, and then the fare of 10% was deducted.

@ 中中中中中中: Many platforms are like this, and various consumption pits are waiting for us to step on.

@ Doudou: I booked a plane ticket for two months, and then bundled the coupons of the destination hotel, but it expired before I got the coupons. After complaining, he said that he wanted to refund the money, and he didn't see the money arrive for several months.

Don't think that only booking a plane ticket has a "routine"

Don't think that there is only a "routine" when booking a plane ticket. Online shopping itself contains many "routines", but do you really understand it?

The promotion price does not fall, but rises.

2016 65438+February 12, China Consumers Association released a survey report, and announced the survey results of more than 500 kinds of goods on 13 online shopping platform. It was found that 16.7% of the products claimed to participate in the "double 1 1" promotion.

Full reduction is always the same.

Many online shopping platforms often offer some preferential activities, which is really exciting just by reading the copy, such as "over 299 minus 100" and so on. However, when consumers really strive to meet the minimum requirements of this discount, they often find that their shopping list is close to 299 but can't reach 299. No way, I had to buy more goods that cost more than 300 yuan in the end to enjoy this discount. And the merchants have also achieved the goal of selling more.

You can't catch what you want.

I don't know when it started, and it became popular on the Internet to get online shopping discounts by "grabbing". Play methods such as "grabbing free tickets in a limited time" and "grabbing shopping red packets in a limited time" are endless. But whether we set the alarm clock, hold the mobile phone in advance, or sit in front of the computer to prepare for "grabbing", it will not help. Poke the cramp platform to show that the network is busy.

If you buy it, you will be given a lucky draw 100% to win the prize.

There is also a "routine" on the internet, which is to let you draw a lottery as long as you shop. The website put a picture of iphone and claimed that "100% won the prize". When we happily buy goods for the lucky draw, we will find that there are always various coupons, and these coupons can only be used one at a time.

Online shopping has become an indispensable consumer behavior in our lives, but there are too many "routines" for online shopping, and they are constantly innovating. As a consumer, if you want to avoid being "routine", you can only fight with "profiteers". This is a protracted war!