Exchange and sharing of gas station experience

Gas station, for everyone who has been engaged in this industry, has some sadness and happiness that other industries can't understand. Don't worry, let me share our experience with you slowly.

Excellent service and quality improvement. It is a matter that everyone in our industry is very concerned about, because service and sales are closely related to our income, and everyone knows that the improvement of quantity cannot be separated from quality service. Let's talk about how our gas station achieves quality service and promotion.

First of all, talk about service. We always adhere to the company's service plan and give full play to our service advantages. In winter, we will send a cup of hot tea or hot water to every driver who stops to refuel, or fill the driver's cup with hot water. By the way, more drivers are moved. Everyone should know that there are many minor faults in large trucks, which are easy to dirty clothes and hands. At this time, a touching scene happened. The oiler at my station came to the driver's master with a pot of hot water and said, wash your hands. The driver's master quickly said, thank you, thank you. The driver said he felt at home. Yes, this is your home when he is not at home. The oiler said that the driver had left, and when he left, he said that as long as I pulled the goods on this line, I would go to your gas station to refuel. Later, I really got to know this master. He also brought their partners and many examples of services. Not much to say here. Our gas station has always adhered to the service tenet of China Petroleum and played its superior service.

? For sales volume, in this period when the international economy is not ideal and the performance of all sales industries is declining, the impact and impact on the oil industry is not to mention. It's really not easy to increase the quantity during this period! And our gas station has basically done it. Want to know how we did it? Don't worry, I'll tell you slowly. Of course, if you want to increase sales, you can't do without service. He also said that good service can keep customers for me and even bring customers for us, thus ensuring my sales and increasing sales. Of course, it is not enough to increase sales only by service, but also by our preferential treatment. In fact, every gas station has this preferential policy, and the preferential policies are different at different stages, but the problem is that the driver master does not know this. How much the driver master can know depends on how strong your publicity is. Over the past few years, we have been sticking to our propaganda methods. I have to go to the parking lot in the service area half an hour before the shift, and I can meet old acquaintances almost every time. Needless to say, they will naturally fill up the tank before they leave. Of course, there will be many strange drivers. At this time, we will carefully explain our preferential policies to the driver. Sometimes some drivers will say that I will take a break before refueling, and others will say that I am sorry that I have filled it up for next time. Later, the masters who said next time really came. They also said that the last time your colleague treated me, you gave me a discount on the oil card. They quickly said to our refueling staff, please go inside and handle business inside. At the same time, I also said that there are many goods in it. Let's see if you need anything. Well, I don't have much here. The most important thing is persistence. So we have persisted for several years.

? We know that what we have done is far from good enough. We sincerely hope that you can give us valuable suggestions, and we wish all drivers on the road a happy journey forever.

201610 June 17 day

Gao feng Bo Ban ban