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Let’s talk about the work of foreign trade documentation.
The work content of the foreign trade merchandiser (clothing merchandiser):
1) Handle the customer's email every day, including emailing the customer any questions about the order; answer the questions Any questions from guests regarding their order. After receiving the customer's email, first read it on the computer, and then print it out in sequence. The relevant approval information will be notified to the factory as soon as possible (using FAX, and you will keep a record), and you will need to reply to the customer (the customer is from Europe and the United States, Time difference) It is best to reply at 4:00~5:30 pm. Because some questions can only be answered by asking the factory or relevant colleagues. The email of the printout must be archived according to the payment number. (Archiving is the most basic job and also a very important job. This job can also be done by an assistant)
2) Receive the original documents and information from the guest à take photos or draw pictures à check Whether the customer's information is complete, including: quantity, size distribution, size chart, color, material, packaging method and materials. It is also necessary to carefully check whether the customer's original production process is specially recorded, so that the production can be followed up in a focused manner. àCompile the information, submit the quotation to the factory for the start-up order and do the initial processing (generally the quotation must be completed within two days). At the same time, a progress chart should be prepared so that the merchandiser can follow up on the progress of the entire order. Supervise factories to deliver goods on time. à Receive the factory quotation and compare it with the company's target price. If there is any difference, you must negotiate with the factory to make the price close to the company's target price à Make a price list and submit it to the company boss for approval à After the boss approves it, a quotation will be given to the customer à Wait for the customer The price is OK and you can do the following work.
3) The initial processing of the factory and the batch of materials must be made in triplicate, one for the customer, one for your own files, and one for the factory (customer comments will be written)à Check whether it is correct by yourself first. If it is incorrect, it will be returned to the factory for redoing. If it is correct, it will be sent to the customer for approval.
4) If the customer has comments from the head office, write them on the head office to the factory and the material batch to the factory. Ask the factory to do pre-production work (or sales office or general office) according to the comments according to the customer. Requirements) Order materials or re-make materials
5) During the processing period, it is necessary to prepare production orders and QC FILE (i.e. QC inspection documents), including production orders, color management, and large goods cloth Handle, package information and correct large cargo material cards. You also need a correct PP bag. The PP office must have a signature, seal, approval date and some comments from the guests.
6) The PP factory has to make 3 pieces (1 piece to be sent to the customer; 1 piece to keep by yourself, which will be sent to QC for inspection; 1 piece will be given to the factory). After receiving the PP piece, Carefully check whether the fabric is the correct bulk fabric, whether the accessories are correct and complete, and whether the size meets the customer's size chart. The PP given to the guest must be correct without any mistakes. If there are substitute materials, please indicate them (buttons and nails are often substituted in actual production). But try to ask the factory to make all materials correct. After hanging the tag, you can send it to the guest. After the customer's approval, the factory will be notified to start production. (The guest’s comments must be carefully written on the PP office).
7) Arrange for mid-term QC inspection. On the 2nd or 3rd day of the factory's layoff, I will notify my QC colleagues to go to the mid-term inspection.
8) Pursuing the shipping head office, within 7 days before shipping the goods, the factory must provide the shipping head office (the quantity is based on the customer’s requirements, usually two sets of the same color intermediate code, one set is sent to the customer, and the other is sent to the customer. Store it in your own company.
9) The factory must provide the CBM and net and gross weight information of the large cargo cartons 8-10 days before shipment, and make arrangements for shipment to shipping colleagues.
10) When shipping the goods, the final inspection report of the QC colleague must be submitted to the factory for delivery approval. Both parties must sign to confirm that there are no quality problems in this batch of goods, and the goods can be shipped. Follow up the factory's packing list and provide it to colleagues in the shipping department after verifying it with the commercial invoice.
11) This order has ended.
Different problems will arise in actual production. Merchandisers should be the first to know. If they can solve the problem themselves, they can directly negotiate with the factory to solve it. But many problems cannot be solved by oneself. They must be reported to their superiors and even negotiate with customers (such as delaying delivery, etc.)
The products are different, but the processes are similar.
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