How to be a good bank account manager for small and micro loans

I once worked as a bank account manager for small and micro loans for two years. My personal performance was pretty good and I received a model award from the banking system. Now I will talk about my work experience and be a good customer for small and micro loans. Managers, first of all, need some personal qualities:

First, you must have relatively strong public relations capabilities, be able to communicate effectively with customers in a timely manner, and establish a good cooperative relationship.

Second, you must be proficient in basic systematic marketing strategies. You must actively learn this knowledge and master all implementation skills.

Third, as a bank account manager for small and micro loans, you should have a good professionalism, adjust your work status, have a strong sense of service, and have professional service knowledge.

Fourth, as small and micro loan account managers, we must be able to actively mobilize various resources of commercial banks to provide customers with comprehensive and integrated services, and coordinate the different service requirements of customers.

Fifth, bank small and micro loan account managers must have their own creative and analytical abilities, be able to solve problems independently, and have the ability to systematically and professionally train and improve ordinary bank staff. Competencies that enable trainees to become highly qualified staff.

Of course, if we want to be a successful account manager, we not only need to have some basic qualities above, but also need to work hard from several aspects. Please refer to the following content:

First , to set a goal. If you only set a hill of a few hundred meters, it is easy, but the harvest will be very small. We want to target the Himalayas. Of course, it’s not just about chanting slogans, it’s about setting phased goals: first climb 4,000 meters, then 6,000 meters, and finally 8,000 meters. Take it one step at a time every day.

Second, as an account manager, you must be determined to be the account manager with the best results. Banking is a service industry that relies 100% on talents. It can succeed or fail. If you want to dominate the world, you need to train first-class CEOs; if you want first-class marketing, you need to cultivate first-class marketing talents; if you want to get first-class customers, you need to train first-class account managers. When talking about talents, we need to put people first, not just talk. For banks to be based on internationalization and compete with internationalized foreign banks, the most important thing is to cultivate comprehensive talents, international talents, and high-quality talents. Banks may fail, but talents will not.

Third, the quality of people is more important. Deal with high-quality people, so high-quality people. Quality is not something you are born with, but is cultivated and accumulated in work, life, and dealing with people.

Fourth, service must come first. The most basic thing is to be polite. If others bow 45 degrees, I bow 90 degrees. I smile sincerely. As an account manager, there is no reason to keep a straight face with customers. Smile from the heart. When we face customers, we must smile and serve proactively. Whatever services you want, we can do more for you. We use our professional knowledge to think about our customers and take the initiative to bring the spring breeze to our customers.

Fifth, play the time card. We have no reason to make customers wait for a long time. Customers have deposits. As long as it is real money, we collect the money and the customer leaves. There are two customers waiting at the counter, and a window will be opened immediately, or a back-office staff will immediately come forward to assist. After the client left, we slowly started doing our own thing.