How to communicate well between doctors and nurses

Question 1: How to do a good job in medical cooperation between doctors and nurses is the field that best reflects the spirit of mutual assistance. The sincere cooperation between medical staff and the establishment of a good medical relationship is not only the concrete embodiment of medical staff's medical ethics cultivation and practice, but also an important guarantee for completing the medical process, relieving patients' diseases and promoting patients' rehabilitation.

How to do a good job in medical cooperation? Let's have a look.

First, establish a good relationship between doctors and patients.

1. Strengthen theoretical study and improve technical level.

Doctors make timely and accurate diagnosis and give orders, and nurses will be willing to carry them out seriously. However, no one is all-rounder, and everyone has neglected it in a hurry. Therefore, when a nurse carries out the doctor's advice, she should inform the doctor immediately if she finds something wrong, and correct it in time to avoid medical disputes and medical accidents. In fact, as a doctor, I have to admit: "An old nurse is sometimes paid more than a young doctor." Because practical experience is much more practical than book theory.

2. Strengthen self-cultivation and maintain a healthy attitude.

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Because people interact with each other, so do good emotions. You smiled at me in a friendly way, and I was embarrassed to take it out on you because of other things. Besides, we comfort each other and our work will be smooth. At the same time, in medical work, medical staff are not only responsible for providing patients with medical services such as treatment, nursing and health education, but also are role models for healthy people. It brings sunshine to patients, which virtually relieves their pain.

3. Protect each other, respect each other, help each other and establish a parallel relationship.

Because courage is a fate, respect also makes each other noble. The complexity and triviality of work often make people anxious, but you can't make mistakes in your work. Therefore, in the process of clinical diagnosis and treatment, we should understand each other, think from each other's perspective, communicate effectively, and give each other more convenience. Doctors should patiently explain the diagnosis and treatment plan, and nurses should carefully implement it. Doctors should help nurses as much as possible when conditions permit, and nurses should think more about doctors, remind doctors and help make up for loopholes. Doctors and nurses should establish a new type of "parallel-mutual assistance" relationship.

4.* * * Cooperate with patient rounds to provide quality services.

Nurses can accurately understand the patient's condition, treatment and rehabilitation plan when accompanying doctors in ward rounds, which is helpful for nurses to carry out holistic nursing and provide quality services for patients. At the same time, due to different angles, nurses may also make feasible suggestions, which is more conducive to the effective completion of medical behavior.

Second, the skills to improve the doctor-patient relationship

1. Good respective positions and roles.

Although doctors and nurses work with the same object and purpose, the focus of their work and the technical means they use are different. The main responsibility of a doctor is to make a correct diagnosis and take appropriate treatment measures. The nurse's duty is to actively carry out the doctor's orders, do a good job in physical and mental care, explain the contents of the doctor's orders to patients, gain their understanding and cooperation, and not blindly carry out the doctor's orders. If you find that the doctor's advice is wrong, you can take the initiative to put forward opinions and suggestions to the doctor and assist the doctor to modify and adjust the inappropriate doctor's advice.

2. Sincere cooperation and mutual cooperation.

Doctors and nurses serve patients in hospitals, only with different division of labor, and there is no distinction between high and low. Correct diagnosis by doctors and high-quality nursing by nurses are the guarantee to obtain the best medical effect. The relationship between doctors and nurses is mutual respect, mutual support, sincere cooperation, no giving orders and mechanical execution.

3. Care and understanding.

Doctors and nurses should fully understand each other's roles, acknowledge each other's independence and importance, and support each other's work. Nurses should respect doctors, actively assist doctors, put forward reasonable opinions on medical work, and conscientiously implement doctor's orders. Doctors should also understand the hard work of nursing staff, respect nursing staff, pay attention to the patient's situation provided by nursing staff, and correct the treatment plan in time.

4. Supervise each other and establish friendship.

Any kind of hospital mistake may bring pain and disaster to patients. Therefore, doctors and nurses should supervise each other's medical behaviors in order to find and prevent them in time and reduce the occurrence of medical errors. Once a medical mistake occurs, it should not be excused, concealed or sheltered, but should be corrected in time to avoid making a big mistake. Of course, we should be kind to others and not gloat and attack others when they are in danger. ...& gt& gt

Question 2: How to communicate between doctors and nurses, nurses and patients can not be completed overnight, but it takes many days to accumulate. We have a lot of discussions about this, so we can go and have a look.

Question 3: How to do a good job in doctor-patient communication and establish a harmonious doctor-patient relationship? Now the market awareness of hospitals and patients is gradually awakening, and the awareness of patients as consumers is increasing. Harmonious doctor-patient relationship and strengthening doctor-patient communication have become urgent problems in the medical industry. The status quo of doctor-patient communication With the public constantly demanding better care and enjoying more rights, the problem of doctor-patient relationship has long been attached importance to by most hospitals, but most medical staff still have the following puzzles: What kind of service do patients want when they come to the hospital? How to communicate well between doctors and patients? Why do doctors think they are full of compassion and dedication to patients, but patients complain? What's the problem? How to solve these problems? How to improve patients' satisfaction and reduce the risk of medical accidents? The key point of these problems is that medical staff should first find the key point in the communication between doctors and patients, so as to grasp the patient's medical history as much as possible in the follow-up interview and information collection process, remove their psychological obstacles, and finally make accurate disease diagnosis and timely treatment. The focus of doctor-patient communication 1. Fully understand the role In the past research and work practice, medical staff are often endowed with lofty role consciousness such as "angels in white", "Saving the wounded and saving the dying" and "selfless dedication", while ignoring the most basic role consciousness of medical staff. Generally speaking, medical staff should have some basic role consciousness first, and then serve patients on this basis, in order to achieve good communication effect. The role cognition of medical staff is the premise and foundation of role playing, and it is also the subjective condition to realize role playing. The clearer and more comprehensive role cognition is, the more role-playing can meet social expectations. The process of medical staff's role cognition is a process of role learning. In the process of understanding the role of medical staff, two problems should be solved: one is to understand the expectation of nurse role and correctly understand the hope of society for nurse role; The second is to understand the concept of role, correctly understand what role you undertake, how to act, how to enter the role wholeheartedly, how to fulfill the rights and obligations stipulated by your role, and follow the code of conduct of the role. Second, it is more important to enrich one's medical profession than other professions. It is difficult for patients to make correct choices and decisions because they don't know much about medical knowledge, the efficacy and side effects of certain drugs, the necessity and danger of certain operations, and their own lesions and consequences. From this point of view, in the doctor-patient relationship, the help of medical staff is active, while the patient is passive. This requires medical staff to strive for perfection in technology, be enthusiastic about patients, be only responsible for patients regardless of personal gains and losses, have a high degree of self-discipline, and always adhere to the principle of "preventing and treating diseases, saving lives, practicing humanitarianism and serving people's health wholeheartedly" and do their job well. 3. Prerequisites for doctor-patient communication With the rapid development of China's social economy in recent years, the development of medical and health undertakings has also been further accelerated, but there has also been a tendency of excessive marketization of hospitals. There is an unprecedented contradiction between the weakening of the public welfare function of hospitals and the growing demand for medical services of the people, and the relationship between doctors and patients is gradually tense. Therefore, strengthening the professional ethics education of medical staff, promoting the public welfare function of public hospitals, strengthening supervision and inspection, improving the management level of hospitals, striving to build a sound social medical security system and strengthening the legal awareness education of citizens are the prerequisites for doctor-patient communication. Basic quality requirements of doctor-patient communication for medical staff 1. Noble medical ethics as a medical staff, we must first have a sense of responsibility, compassion and love. This is the basis of being a man and the medical ethics of medical staff. Especially in the pursuit of a people-oriented harmonious society today, treating patients as relatives is by no means empty talk, but a concrete manifestation of professionalism. Second, the correct concept When treating patients, medical staff should not only treat patients as biological people, but also treat patients as social people. In the face of patients with serious illness, rapid change and emergency, it is necessary to cultivate a quality, quickly understand the cause of the patient, analyze the illness, and make accurate judgments with superb technology. 3. Popular and effective language art To establish a good doctor-patient relationship, we should not only have superb medical nursing skills, but also pay attention to cultivating the language art of medical staff. This requires medical staff to master the art of listening when communicating with patients, so as to understand the meaning of patients' conversation and accurately understand the original intention and facts of patients; Second, pay attention to tone. Only when medical staff treat patients with warm attitude and polite language can they have a benign psychological effect on patients and establish ... & gt

Question 4: How to do a good job in doctor-patient communication language, as a tool for people to express their meaning, exchange their feelings and transmit information, plays a very important and irreplaceable role in communicating the doctor-patient relationship. Statistics show that 65% of doctor-patient disputes are caused and induced by service problems. Among them, 35% are caused by improper speech of medical staff. The investigation found the following manifestations: 1. Some medical staff lack the necessary humanistic quality and ideological and moral cultivation, and their professional quality training and cultivation are not enough, so they are unfamiliar, indifferent, stiff and arrogant. People say, "ugly face, ugly words." It makes people uncomfortable, unacceptable, even disgusted, angry and causes contradictions. 2. Irrelevant layman's words, not modest and prudent, not pretending to understand unfamiliar, unclear and unprofessional issues, boasting and subjectively speculating, so as to expose flaws and leave future troubles. 3. reckless * * words regardless of the patient's feelings and emotions, regardless of the time and place, intentionally or unintentionally talking with * *, suffocating. Make the patient feel unhappy or hurt, or make rude remarks when the patient is irrational and not calm, so as to vent his anger, which will lead to the expansion and intensification of contradictions and the formation of disputes. 4. If you are irresponsible, just say it, don't cover it up. Talk about the medical behavior of other medical staff at will, comment on other departments or hospitals, and even deliberately belittle them. This may pave the way for contradictions and disputes between doctors and patients. 5. The radical words and absolute words that leave no room lack dialectical thinking and rigorous style, leaving no room, so that they can't be redeemed, resulting in passivity. 6. If there is anything inappropriate in medical activities, you should say it instead of saying it. Those who should apologize in time should not apologize. Such a small dissatisfaction will not only make things worse, but also make things worse. 7. The explanation should be explained to the patient, explained, explained and channeled, which will bring trouble and affect the work. What aspects should we pay attention to when talking to patients? 1. First of all, you should be sincere, polite and natural. Care and sympathy for patients, respect for patients' personality and privacy, and always take into account patients' inner feelings. Make patients feel intimate, trust and empathy. 2. According to different conditions and different levels of patients, the specific situation is treated specifically. The language strives to be concise, accurate, easy to understand and express clearly. The expression should be decent, the tone should be calm, and the speech speed should be moderate, rhythmic and logical. 3. When it comes to diagnosis, treatment, surgery, healing and other medical issues, we should leave room, be cautious, and think twice before you act. Every word must stand scrutiny and test. We can't be careless. If it is necessary to explain and explain to the patient, it must be clear. Patients must be fully informed and make their own choices before operation and treatment. Consultation and referral must be made clear. There are some things that patients can say, others can say, but we medical staff can't say. Some words should be expressed tactfully, put it another way. If some patients don't have a good treatment, they can't say, "You can't cure anyone of this disease, and there is no good solution!" " It can be said: "There is no good way for your illness now, we will try our best." "5. For patients who are drunk, mentally abnormal, emotional or dissatisfied with the therapeutic effect, we should grasp a steady word when speaking. Using stability to control mania and static braking. Don't say anything provocative or rash. 6. For the limitations, relativity and inevitable defects in medical activities, it is necessary to explain to the patients in time, especially if the patients themselves are medical personnel or their relatives have medical personnel, and more attention should be paid to communicating with them to gain their understanding and support, so as to avoid the phenomenon of "nitpicking". 7. Apologize to patients in time for any improper or mistakes in medical activities. If you tell the patient in time before venipuncture that blood vessels are not easy to puncture, don't be nervous, I will try my best. Once the first shot is unsuccessful, say "sorry" sincerely. The patient will understand. 8. Don't be tit-for-tat for the excessive, ugly and indecent behavior of individual patients, and don't add fuel to the fire. Calm and rational, honest and strict, rigid inside and soft outside, round inside and outside. 9. Introduce the knowledge of diseases to patients as much as possible, introduce my professional skills and the level of the hospital, so that patients can understand their illness and diagnosis and treatment, and have an appropriate psychological preparation and expectation. 10. Establish the concept that patients are human first, and correct the concept that people are ignored when they see a disease.

Question 5: How to be a good medical representative? How can we better communicate with doctors! How to be a promising medical representative? Nowadays, when people mention medical representatives, the impression is that they take briefcases to the hospital to bribe doctors' sales. So that all kinds of medicines take a very radical approach to medical representatives and prohibit medical representatives from contacting doctors. Now, including medical representatives, they don't know what a medical representative should look like and how to become a real medical representative.

I have been a doctor, contacted with medical representatives, and worked as a medical representative, with excellent results. I just want to discuss with medical representatives from the perspective of doctors and medical representatives, and also let my friends share my experience and propose a sales method to my peers.

Let me talk about what kind of medical representatives I like to communicate with when I am a doctor and what kind of medical representatives I hate. Everyone pays attention to appearance, especially in sales, and we must remember this.

First of all, I like clean, tidy, healthy and beautiful medical representatives. Because most of the patients I contact every day are ordinary people, when a well-dressed and healthy image appears in front of me, I will immediately feel good and happy. After all, people are all sensory animals. Therefore, the appearance of medical representatives is very important to the first impression.

Secondly, I like elegant, humorous, knowledgeable and educated medical representatives. Because I can know a lot of knowledge from him that I don't know, and I will unconsciously envy his speech and cultivation. I hope to be like him, so I am willing to communicate with such people. Therefore, as a representative of medicine, it is very important to represent one's knowledge and accomplishment.

Secondly, I like medical representatives who can observe words and observe emotions. For example, he won't appear when I'm busy, but he will always appear when I'm not busy. And her concern for me is always just right. Therefore, keen insight is an essential quality of an excellent medical representative.

Generally speaking, I prefer to receive medical representatives from foreign companies. Because they give me the impression that they are very professional and their products are very reliable. For example, they can clearly answer the side effects and how to deal with them after they occur. This makes me feel confident when giving drugs to patients.

Again, I hate medical representatives.

First of all, I hate medical representatives with messy clothes and messy hair. Such representatives are often representatives of some small domestic pharmaceutical companies. I think how can such a representative believe that his products are of good quality?

Second, I hate it when medical representatives say that his products have no side effects. In this case, it can only deceive the people. For a doctor who graduated from medical college, it is the same as saying that a medicine has no side effects and that it has no effect. I will think, either this medicine is ineffective, or this representative or the pharmaceutical factory doesn't understand his own products, and everything he says is a waste of my time. I won't prescribe this medicine even if I get a kickback. I'm afraid of ruining my reputation.

Third, I hate medical representatives who have no "eyesight". For example, there are many patients waiting for treatment in my clinic, and he is standing next to me. I will be annoyed to see such a person. If the patient tries to interrupt me when I explain my illness. I reject this person from my heart. I especially hate it when the medical representative sits in the seat opposite me. Unless I agree, I will feel particularly uncomfortable. Because of my psychology, I think that position belongs to the doctor and my colleague.

Fourth, I hate making friends with heterosexual medical representatives. I will never prescribe his medicine to such a representative because I am afraid that he will appear again.

Fifth, I hate medical representatives who talk in big circles and can't express clearly. I think I didn't understand what he said for a long time, which was a waste of time.

So to sum up, surgeons and gynecologists, as medical representatives, like to speak simply, clearly and directly. Medical representatives who can accept big talk in internal medicine and pediatrics may be related to the nature of their work. From the point of view of kickback, I like imported drugs with low prescription rebate but clear curative effect. I never prescribe drugs with high kickbacks but poor efficacy. Occasionally, some domestic drugs with higher rebate than imported drugs are prescribed, but the curative effect is not good or bad. My choice for prescribing drugs to patients is, friends, I generally recommend imported drugs that I know are effective, as long as they can afford them. For ordinary people who can't afford imported drugs, I will prescribe domestic drugs with clear curative effect. No matter how high the rebate is, the curative effect will be >>

Question 6: How to treat the significance and importance of medical communication? Medical communication should not be treated separately. It is meaningless to look at it alone. Actually, it's not just medical care. People in any industry need to communicate. In today's era, medical communication is only an industry that is easy to produce more eye-catching topics under special circumstances. Therefore, the efforts of the whole society are needed to solve this problem.

Increase the credibility of doctors and a stricter assessment system to prevent quacks from taking up their posts.

Improving citizens' quality and medical knowledge will not be considered as a doctor's problem on some minor issues.

Question 7: When patients don't trust, how should medical staff communicate well and gain trust? Communication skills of doctor-nurse relationship

Grasp their respective positions and functions. Although doctors and nurses work with the same object and purpose, the focus of their work and the technical means they use are different. The main responsibility of a doctor is to make a correct diagnosis and take appropriate treatment measures. The nurse's duty is to actively carry out the doctor's orders, do a good job in physical and mental care, explain the contents of the doctor's orders to patients, and obtain their understanding and cooperation. Don't blindly follow the doctor's advice. If you find that there are mistakes in the doctor's orders, you can actively put forward opinions and suggestions to the doctor and assist the doctor to modify and adjust the inappropriate doctor's orders. To achieve this effect, nurses must have solid professional knowledge, ask or consult in time when they don't understand, and the premise of not blindly implementing the doctor's advice is to know and understand. When there is an error in the doctor's order, the nursing staff has the responsibility to find the error during the check before executing the doctor's order and ask the doctor to correct it in time. On the other hand, if the doctor's orders are wrong and the nursing staff carry out the wrong orders without careful checking, the doctor should bear the main responsibility for the adverse consequences, and the nursing staff should also bear the secondary responsibility. That is, the nursing staff should bear the responsibility if they fail to find or point out the obvious mistakes in the doctor's advice. Nurses have the obligation to strictly control the final stage of diagnosis and treatment within their capabilities.

Sincere cooperation and mutual cooperation. Doctors and nurses serve patients in hospitals, only with different division of labor, and there is no distinction between high and low. Correct diagnosis by doctors and high-quality nursing by nurses are the guarantee to obtain the best medical effect. The relationship between doctors and nurses is mutual respect, mutual support, sincere cooperation, no giving orders and mechanical execution. The realization of this cooperation still lies in the running-in of doctors and nurses, mutual understanding, reducing complaints and accusations, sincere cooperation in their work, and * * * being responsible for medical safety.

Care and understand each other. Doctors and nurses should fully understand each other's roles, acknowledge each other's independence and importance, and support each other's work. Nurses should respect doctors, actively assist doctors, put forward reasonable opinions on medical work, and conscientiously implement doctor's orders. Doctors should also understand the hard work of nursing staff, respect nursing staff, pay attention to the patient's situation provided by nursing staff, and correct the treatment plan in time.

Supervise each other and build friendship. Any kind of hospital mistake may bring pain and disaster to patients. Therefore, doctors and nurses should supervise each other's medical behaviors in order to find and prevent them in time and reduce the occurrence of medical errors. Once a medical error occurs, it should not be excused, concealed or sheltered, but should be corrected in time to avoid making a big mistake. Of course, we should be kind to others and not gloat and attack others when they are in danger.

Although the current Regulations on Handling Medical Accidents has added more rights to patients, neither doctors nor medical institutions can complain about the increase of these rights. These rights are of vital significance for perfecting the legal society, safeguarding the rights of patients and safeguarding everyone, including our medical staff, because we are also a member of the patient group. Although the Supreme People's Court's provision on the inversion of burden of proof is unreasonable, we still have to implement it at present, because it is a law. We can't change the social prejudice against us in a short time, we can't ban the pen and mouth of the media, we can't revoke the right of patients to safeguard their legitimate interests, but we can change ourselves and maintain normal medical order with a positive attitude. What we need most and can do directly and effectively is to study professional knowledge hard, be cautious, reduce the occurrence of medical errors, stay away from medical accidents and practice medicine according to law.

Many medical disputes occur because doctors and nurses in medical institutions have made the lowest and most principled mistakes, which is pathetic! Because for patients, in fact, health damage is irreversible, and death is even more irreversible. When there is a conflict between health and money, it is helpless to choose money, although the final result of medical disputes is monetary compensation. When you know how to put yourself in others' shoes, you can understand that doctors are difficult, but patients are not easy. Therefore, if nurses want to change the status quo, they must study hard and take the initiative to attack, and society will give them high praise and honor.

Question 8: How nurses communicate with patients is to communicate according to problems, what to do if there is any disease, be patient and comfort patients often. Hope to adopt!

Question 9: How can nurses communicate with patients better? But from the perspective of interpersonal interaction, it can better reflect the significance of the two-way process of communication and interaction. Communication emerged with the birth of human beings, which is the basic activity of human survival and development. Communicating with people is an art, and patients are a special group. Nurses should use this art in the process of communicating with patients. Therefore, modern nursing work not only requires nurses to have good professional quality and skilled nursing operation skills, but also needs to master the methods and skills of communicating with patients, embody humanized service in their work, realize good communication with patients, reduce nurse-patient disputes, build a harmonious nurse-patient relationship, improve the overall nursing level, speed up patients' recovery, embody patient-centered, and establish a protective soil and patients' hearts. Download address Click here to download.

Question 10: As a medical worker, how do you think communication is also a kind of treatment? Without communication, emotional communication and ideological work cannot be carried out, so communication is the first.