Talking about the mood of automobile maintenance

Is it not comfortable enough to sit on the sofa and blow the air conditioner when drinking tea? Why do you have to go to your master to get in the way? When many car owners go to the 4S shop for maintenance, they are always worried that the master will tamper with their cars, so they keep staring at the master, thinking that this will make the other party jealous.

To tell the truth, I don't recommend car owners to do this, because this wishful thinking is too naive, which not only fails to play a supervisory role, but also may bring the following unnecessary risks to themselves.

It will bring unnecessary danger to yourself.

When we come to the 4S shop for maintenance, most customer service managers will invite the owners to wait in the lounge, not only because the lounge has a more comfortable environment, but also for the safety of the owners.

You should know that the maintenance workshop of 4S shop is the production area, and all kinds of production tools and equipment are available. These tools and equipment will still pose a certain threat to the personal safety of people in the area, especially for car owners who lack experience and protective equipment.

Among them, the lifting station is the most accident-prone area, and some customers often go directly under the car to observe the chassis condition during the lifting process. I don't know if the host can understand, but I know this behavior is full of danger.

Not to mention serious accidents such as vehicle crashes, it is said that these most common accidents are all hit. The owner doesn't have two helmets. I hit a bag on my head under the rig, and it hurt terribly. If it breaks down, it has to go to the hospital.

In addition, there are a large number of cars entering and leaving the maintenance workshop every day. Due to the relatively narrow field of vision and complex environment in the workshop, it is very unsafe for car owners to walk back and forth inside.

Therefore, from the perspective of safety, it is not recommended that the owner stay at the side of the car all the time during maintenance.

On-site stalking does not mean that it can play a supervisory role.

There is a saying "Don't challenge others' work with your hobby". Whether you are a novice or an old driver, most car owners are very poor in automobile knowledge, and they are simply vulnerable in front of professional maintenance masters. If the other party really wants to tamper with it, they are fully capable of doing it under your nose.

To what extent do ordinary car owners lack automobile knowledge? Just a few simple questions.

Can you change the wiper yourself? Do you know where the dipstick is? Do you know what air filtration means? Do you know where to add glass water? Do you know how to judge brake pads?

According to the introduction of maintenance masters, no more than 10% of car owners can completely answer the above five simplest questions, not to mention other more complicated vehicle knowledge.

What is even more ridiculous is that some car owners will put forward some completely wrong or even threatening driving safety requirements in order to reflect their professionalism.

Some car owners will be very relaxed when watching the maintenance master screw the tire bolts, so they are worried that the master will not screw them tightly enough, and ask the master to screw them again, and even ask the master to use a pneumatic wrench with high torque.

In fact, tire bolts have their own tightening torque standards, and the tighter the better. Excessive tightening torque is easy to damage or even break tire bolts, which will cause hidden dangers to driving safety.

In addition, it is suggested to tighten the tire manually with a torque wrench first, so as to minimize the damage to the bolt. Even if an automatic wrench must be used, try to choose an electric torque wrench and avoid using pneumatic tools, because the torque controllability of pneumatic tools is poor and the instantaneous torque is too large, which may still damage the bolts. Moreover, when the automatic wrench is used, it needs to be pre-screwed several times by hand, which can effectively prevent the thread from slipping.

And those car owners who put forward the wrong requirements are likely to be deceived by some auto repair shops that are only convenient and convenient, and the operation is not standardized.

Therefore, in front of the maintenance master, unless the owner's automobile professional knowledge is really strong, it is still easy to be fooled. If the other party wants to tamper with it, it's really simple.

Generally speaking, compared with ordinary auto repair shops, 4S shops are directly bound by the management of locomotive main engine factory, and often have stricter operating procedures, more perfect standard system and stricter market supervision departments, so there are few cases of deliberate tampering. After all, it is too risky for them to lose.

Therefore, from the perspective of supervision effect, it is of little significance for the owners to stay during the maintenance period.

It is easy to cause psychological disgust to the owner.

In fact, every maintenance master doesn't like the owner to stand by, which is easy for us to understand from the perspective of empathy. What would we think if our employer kept wandering around while we were working for him? We also think that employers don't trust themselves.

Most people are the same at heart, but they don't like being pointed at at work.

Of course, for experienced masters, all kinds of customers have seen a lot, as long as it is not too much, it is not unusual, but not necessarily for some young superfine products.

In case some young masters happen to be in a bad mood and think that their masters don't trust me so much, then I must let you pay for it. If something is done, it will not be worth the loss to the owner.

Therefore, out of respect for the maintenance master and taking care of each other's psychological feelings, it is not recommended that the owner stay by the car during maintenance.

Disturb the host's work

When the vehicle is being repaired, the maintenance master needs to go up and down, go in and out, and constantly check the work back and forth. At this time, standing next to the vehicle will easily cause some unnecessary obstacles to the maintenance master and even affect their income.

You should know that the working hours earned by the master are calculated according to the number of maintenance/repairs. If every car owner revolves around the car, it will greatly affect their work efficiency.

It turns out that you can maintain eight cars a day. As a result, only 7 vehicles can be completed because of the owner's intervention, which directly reduces the master's working hours income 12.5%.

If the master's mood is affected again, the quality of his works is likely to be affected. In order to avoid affecting the work efficiency of the master, it is not recommended that the owner stay by the car all the time during maintenance.

"An arrow in the back is easy to hide, but a shot in the light is difficult to prevent." The real pit of 4S shop is actually over-maintenance.

As mentioned above, compared with ordinary auto repair shops, 4S shops themselves charge higher materials and working hours, so there is no need for them to make any small moves such as unclear oil.

As for the intentional damage or excessive maintenance of the vehicle, it is even more impossible, because the average car owner will only choose to go to the 4S shop for maintenance during the three-guarantee period. At this time, except for some wearing parts, most of the cost of repairing and replacing functional parts will not be paid by the owner, but by the main engine factory.

OEM has a strict review process for the three-package core and maintenance process. Once the audit fails, the 4S shop will not only get a penny, but may even be fined for OEM.

Therefore, the above sneaky "stabbing the knife behind the back" behavior is too risky for 4S stores, but the income is too small, which is completely a thankless thing for fools to do; But promoting maintenance projects is different. As long as the customer agrees, the 4S shop has no risk at all after signing the contract, and the profit is very high. It can be said that you can earn money from the owners aboveboard.

Excessive maintenance can be said to be a typical "firing". Once the customer's will is not firm enough, he can only pay for it himself. Therefore, almost all 4S stores will try their best to recommend various maintenance items to customers, so they will not hesitate to scare people.

For example, it is recommended that the owner replace the brake fluid and gear oil for only 40,000 to 50,000 kilometers, saying that it will affect the braking performance and gearbox life; It is recommended to replace the spark plug after 20,000 to 30,000 kilometers, saying that it will affect fuel consumption; It is recommended to do a fine cleaning of the engine and air conditioning pipes.

In fact, these maintenance projects do not have strict mileage requirements, and should be comprehensively judged according to the actual working conditions of the vehicle. Take brake fluid as an example, if the brake system is well sealed, it can even be maintenance-free for life.

Therefore, for some maintenance projects recommended by 4S stores, we must be vigilant, learn and master some necessary automobile knowledge in advance, and keep rational judgment when we are after-sales managers.

Don't spend a penny more on what to do and what not to do.

Say at the end

For a real old driver, "homework" should be seated in advance. If you don't know anything about cars, even if there is a microscope beside you, you still can't understand what the master did to your car. Only when you really understand the car can you be calm and not easily influenced by what others say.

So the next time we go for maintenance, we can go to the lounge for tea, then carefully screen the maintenance items recommended by the after-sales manager and say "no" loudly to excessive maintenance.