Suning.cn prototype is sold as a new machine. How to deal with it?

I think my thousands of dollars have been cheated. I wonder how much hard-earned money has been cheated or will be cheated. I only post this post in the hope that no one will be cheated or less. Everyone's money is not made by floods, but by hard work! ! ! ! !

on July 13th, 213, I placed an order through Suning.cn to buy an Oaks air conditioner, made n phone calls, and installed it on the 22nd. After installation, it was found to be broken. On the 23rd, I called Suning and Oaks at the same time. On the 24th, a man appeared out of nowhere. After identification, he confirmed that the air conditioner was broken and removed it. Then the really painful thing came, and I started to contact Suning. The reply from Suning was always those words: "We will reflect your problem and give you a reply within 24 hours", but in fact, I never got a word within 24 hours. I finally got a reply saying that it would take 3-5 working days to exchange the goods, but I didn't get the exact exchange time until the last day of the return deadline. Every time I called, I said, we are handling it, please wait. When I called Oaks, the reply I received was that this matter should be handled by Suning, and we are not responsible. I had no choice but to return the goods on July 27th, but so far, no one has handled the return. During this period, I don't know how many calls have been made. Originally, the air conditioner was bought for the elderly to spend the summer. Now, the elderly are facing a rotten air conditioner at home every day, and they are very worried that the money will not be returned. I was happy, which made the whole family malodorous.,,,,,

Before posting this post, I just finished customer service. I still get the same sentence,,,,,, I feel powerless, and there is no way to complain. Now my money has arrived in Suning's account, and that stupid machine is now in my house. No matter how many phone calls I make and how many words I waste, there is no reply. Originally as consumers, as God, we are now living a life of hell.,,,,,, Is there no one to take care of such shops that bully customers in a legal society like China? Do ordinary people like us have to be slaughtered?

Suning customer service said that someone would contact me today to reply to my progress. So far, I haven't got any reply from them, and I have given up hope! !