Pinduoduo epidemic does not deliver goods, why do you still take orders?

Many friends with many products are now opening stores, so in recent years, due to the epidemic, many areas can't deliver goods in time, but this is an external reason. What should I do if the goods cannot be delivered due to the Pinduoduo epidemic?

1. What should I do if I can't deliver the goods due to the Pinduoduo epidemic?

1. Active service

After the refund is generated, the merchant can actively communicate with the buyer to deal with the reasonable needs of the buyer.

Step 2 avoid misunderstanding

If you have any questions about the buyer's needs, you can contact the buyer actively to understand the specific situation. Make use of friendly communication between the two parties to make reasonable judgment and handling, so as to avoid misunderstanding and make buyers apply for Pinduoduo platform to intervene.

3. Be brave in taking responsibility

In fact, as a merchant, you must be responsible for the after-sales service of your store, understand your responsibilities and obligations, and take the initiative to fulfill the responsibilities of the merchant, remember not to shirk.

Second, how to appeal?

1, using the station number

Enter the backstage of Pinduoduo merchant management, click on the letter in the top station, and then check the notice of false delivery and illegal punishment of Ouzhe trajectory. After opening the notice, select "Appeal Link" at the end of the text to initiate an appeal.

2. Illegal information

Enter the backstage of Pinduoduo merchant management, and find the store management in the left navigation bar-select the violation information to enter the "Store Violation Management" page, and then find the one who complains about the violation. 3. Message box

This needs to enter the Pinduoduo merchant management background, select the message box at the lower right, click on the store violation, then find the corresponding violation handling notice, and choose to handle it.

For Pinduoduo merchants, there are still many aspects to be paid attention to in the process of operating stores. If the goods cannot be delivered smoothly due to epidemic factors, it is recommended to communicate with the buyer in time, and remember not to deal with it blindly. If you have e-commerce problems, you can find: Qiantang Moonlight Forum.