How does a beautician create a good feeling in the whole process of receiving customers?

How can a beauty instructor find a topic to chat with customers without being cold? What topics are suitable for discussion and what topics are not suitable for discussion? Beauty instructors should know what they are doing to avoid making mistakes when chatting with customers. If the topic is chosen correctly, customers are willing to talk to you more, so as to continue communication. So, how did the beauty instructor find the topic?

Look for topics of interest to customers.

As early as Gu Yan's "A thousand glasses of wine make fewer friends, lovers talk more", we can see the importance of chatting. If beauty instructors want to chat happily and smoothly with customers, they must find topics that customers are just interested in, so that customers have something to say and are willing to say, rather than making it clear that customers are not interested at all.

So what topics are customers interested in? Different people have different interests. Therefore, an art director should be able to observe and perceive words, pay more attention to the nuances of customers' expressions and body language when provoking a topic, and judge whether he is interested in this topic. If he is interested, keep talking. If he is not interested, change the subject.

Beauty instructors can talk with customers about practical topics such as skin care, skin care, makeup, health care, weight loss and clothing. , as well as entertainment gossip, jokes and other entertainment topics, you can also talk to mothers about parenting.

Be sure to avoid sensitive topics

It is important to talk to customers, and it is also important not to talk to customers. Beauty instructors must not talk about those sensitive topics when chatting with customers. Try not to talk about the following topics: 1. A highly subjective topic, especially an inexperienced American director, may conflict with clients because of conflicting views; 2. Political topics, although you are very concerned about state affairs, politics is not a small talk, let alone a sales discussion; 3. Religious topics, not everyone has religious beliefs, and not every believer has the same religious beliefs. Maybe your beliefs conflict with the customers'. Isn't that digging your own grave?

In addition to the above topics, American directors should also avoid personal topics, such as family income, making friends, family relations and so on.

Try to make customers talk more.

Salespeople can talk and are willing to talk, but in fact, it is not necessary to talk more to be effective. Sometimes, they will make customers think that you are talkative and impatient. Therefore, when dealing with customers, beauty instructors can make customers talk more and only add their own opinions when appropriate.