Pharmaceutical service experience

Pharmacy refers to the retail point of drugs. The first government-run pharmacy in the history of traditional Chinese medicine was born in the ninth year of Xining (AD 1076) and was approved by the famous reformer Wang Anshi. Below I will bring you the experience of pharmacy service, hoping to help you!

Pharmaceutical care experience 1

In recent years, I have been down-to-earth, working hard and always believing in the hospital motto "# # #". With the care and support of the leading group of the Party Committee of the hospital, I worked hard and diligently, and successfully completed all the work assigned by the hospital and departments, which was well received.

First, strengthen the study of the Party's advanced theoretical knowledge and improve the ideological and moral quality.

As a * * * party member, if you want to do your job well, you must first maintain a high degree of ideological consistency with the Party organization. I always believe that setting up lofty ideals can cultivate strong will and noble character, eliminate all interference and overcome all difficulties. In my work, I resolutely implement the instructions and regulations of the hospital party Committee and leading group. Never relax the study of the party's advanced ideological knowledge, always keep up with the development of the times, always maintain a modest and prudent work style, and guard against arrogance and rashness.

Second, unite and cooperate to ensure the quality of drugs.

The quality of drugs is more important than Mount Tai, which is the key to the rise and fall of every medical institution and the most concerned issue for patients. I always put the quality of medicine first. While paying special attention to the safety and stability of drug supply, I also attach importance to all aspects of drug storage to ensure the safety and effectiveness of patients' medication. There has never been an accident in recent years.

Third, scientific research and study.

In my spare time, I try my best to keep up with the development of the discipline, constantly blaze new trails and develop new projects. In recent years, I actively applied for and participated in various scientific research projects, worked hard with young party member, started new projects, took the initiative to take responsibility, and encouraged them to study, work, make progress and innovate, thus making some young talents stand out in the department.

As a native of party member, I will take active actions in my future study and work, consciously strengthen the study of important ideas, strive to master scientific and cultural knowledge, and constantly improve my comprehensive quality and professional ability. I will take my past achievements as a new starting point, set strict demands on myself with higher standards, learn from the strengths of others with an open mind, constantly improve and perfect my professional level in my work, earnestly perform my post responsibilities, work hard, love my job, always maintain a strong mental outlook and full work enthusiasm, and strive for better results.

Pharmaceutical service experience II

Time flies, I have been working in Hang Seng Pharmacy for three months unconsciously, from strangeness to understanding, from familiarity to integration into this team. I deeply feel that this is a very dynamic and efficient team, and it is my great honor to be a member of this team. I like this position. As a pharmacy worker, I am diligent and conscientious in the daily work of the pharmacy, serving every customer wholeheartedly, and strive to create a high-quality window service image.

With the care and support of the leaders and the selfless help of my colleagues, I am generally adaptable and familiar with the work of pharmaceutical posts at present. The personal work summary report is as follows:

1, strictly abide by the rules and regulations of the hospital; Go to work on time and never be late or leave early.

2, actively familiar with and master the efficacy and ingredients of various drugs, keep in mind the price of various drugs, to ensure that customers can buy the most ideal drugs in the shortest time.

3. Insist on participating in various studies and meetings in the pharmacy, better and more comprehensively grasp the workflow of the pharmacy, and formulate rules and regulations suitable for your relevant positions in combination with the actual work of the pharmacy;

4. Professional quality: pharmacists should be extremely responsible for patients, sincere, kind and enthusiastic, caring and considerate for patients, mastering the psychological characteristics of patients, and giving meticulous physical and mental care;

5, do a good job in psychological care, always be kind in language, patiently explain, do a good job in patients' ideological work in a targeted manner, and enhance their courage and confidence in fighting diseases;

6. Keep clean and tidy, dignified in appearance, steady in behavior, polite, simple and generous;

7, decent style, equal treatment of patients, work hard.

As the saying goes: "No one is perfect without gold", I still have many shortcomings, such as: the level of personal service needs to be strengthened and improved to a corresponding extent. Here, thank you for your concern and support. I must also be strict with myself, strengthen my study, strive to improve my professional ability, and strive to master the work of pharmacy as soon as possible. Make every effort to improve the quality window service image of pharmacies and contribute to the bright future of pharmacies.

Pharmaceutical service experience 3

Under the correct leadership and care of the director, with the strong support and help of comrades, through their unremitting efforts, all the work during his term of office was successfully completed. The summary is as follows:

As far as concept is concerned.

Can conscientiously implement the party's line, principles and policies, actively participate in various political studies organized by the institute and departments, keep in mind the school-running purpose of the institute, and always be consistent with the party Committee of the institute. Seriously study Zhang's speech, understand the spirit of the speech and apply it to practical work.

In business.

I can be strict with myself and be serious. In drug distribution, it can be carried out in strict accordance with the dispensing operation rules, so as to achieve "four checks and ten pairs". Be polite, enthusiastic and generous to patients, speak politely and civilly, and carefully explain the usage of drugs and related precautions to provide services for patients to use drugs safely, effectively and economically; I can answer all kinds of questions raised by patients in detail until the patients are satisfied, which has well maintained the image of our hospital and received good social benefits. If there is a problem or mistake in the prescription, you can contact the prescriber in time, and then adjust it after it is corrected, which ensures the safety of patients' medication and prevents mistakes and accidents. Strict management of "toxic, hemp, restricted and drama" drugs, so as to achieve "five specialties" management, that is, special personnel, counters, special accounts, special prescriptions and special books registration.

Cooperate with the clinic to do a good job in the supply and management of drugs, so as to make the clinical use of drugs safe, effective and reasonable. Usually take the initiative to inform doctors and nurses of drug information and trends, so as to achieve mutual cooperation, assist medical staff to choose and use drugs reasonably and jointly serve patients. For drugs that are about to expire, we can contact doctors in time to let them use them as soon as possible, so as to avoid the expiration of drugs. Be familiar with and master new drug varieties in time and introduce them to clinical departments. At the same time, feedback clinical medication information and give full play to the role of pharmacists. Do a good job in the maintenance of drugs, regularly organize the medicine cabinets in charge of yourself, and keep the medicine cabinets clean and tidy. Check the expired drugs regularly, and report them in time if they are found to be near the expiration date, so as not to cause economic losses. Seriously study the drug administration law and integrate theory with practice.

With the rapid development of pharmaceutical science, pharmaceutical work is developing from single to multi-level. In order to adapt to this new situation, I keep learning new professional knowledge, reading related books and periodicals, mastering the new trend of domestic and foreign medicine development, constantly updating my knowledge level and improving my business ability. Do a good job in pharmacy management, implement cabinet management, put the responsibility on people, fully mobilize everyone's enthusiasm and initiative, and let everyone realize the cure from medicine to disease.

The importance and necessity of laboratory work, as a qualified pharmacist, devoted himself to pharmaceutical work. Actively cooperate with the department director, earnestly convey the spirit of the department meeting, strictly follow the department plan, and earnestly complete the work arranged by the department in time to achieve the purpose of communication and unity.

Although I have made some achievements since I took office, there are still many shortcomings. I will definitely reflect and learn from each other. Strive for a higher level and do a better job in pharmacy.

Pharmaceutical service experience 4

It's a great honor for all the students of our _ _ level pharmacy and management to come to Zhengzhou _ _ pharmaceutical chain management Co., Ltd. for internship in 20__, and have the honor to be interns of this company. Looking back on the two-month internship, with the support and help of the manager and the master of Chinese medicine, we were strict with ourselves and completed our work well according to the manager's requirements. I would like to express my heartfelt thanks to the store manager and all the masters of Chinese medicine. Thank you, Jiu. Through this period of work and study, I understand the importance of integrating theory with practice. At the same time, I learned about the general departments of chain pharmacies, including purchasing department, loss prevention department, operation department, administration department, finance department, information service department and personnel department. The operation part is a chain store, which is mainly composed of store managers, salespeople, cashiers and tally clerks. The two-month internship report is summarized as follows:

First, the arrangement of internship time and number of people

First of all, without disturbing the normal operation, the headquarters divided all our 36 students into 13 stores to study and work, and the internship time was from 20__. __。 _ _ to 20__. __。 __。 At the same time, the working system of two shifts is adopted, which not only keeps the reasonable distribution of time, but also allows us to adapt to the working environment slowly, and at the same time allows us to have better time and energy to study and discuss.

Second, understanding and learning in the internship stage.

In the first few days of work. I adapted to the working environment here as soon as possible and gradually integrated into this group. Under the care of the store manager, I really learned the requirements and tasks of various work systems in the store, understood the tasks and responsibilities of each staff member and their work processes, constantly improved my professional knowledge and level, and enriched my experience. During this period, the first thing I learned was to know about drugs, their classification, uses and ways of taking them. Although there are many kinds of drugs, they are all placed by category, including injections, capsules, tablets, dropping pills and so on. And then according to antibiotics, cardiovascular, respiratory system, digestive system, external use, over-the-counter drugs, family planning, medical devices, and others. Of course, taking medicine is the simplest and most important technology. When taking medicine, people of different ages, sexes and degrees take medicine differently, especially children and pregnant women should be especially careful when taking medicine. Secondly, when taking medicine, you should politely accept the patient's consultation, understand the patient's physical condition, and explain the nature, function, use and usage of the medicine and matters needing attention to the patient in detail, and also respect the patient's subjective opinions. Different drugs have different locations and environments. But some drugs are different. For example, some drugs can only be kept fresh at a certain temperature, and such drugs must be kept in a refrigerator with adjusted temperature and humidity. And volatile drugs can't be put together with other drugs. Most importantly, high-margin and high-profit drugs must be placed in the golden position on the shelf. Finally, drugs must be kept clean every day. It makes us exercise patience, realize that we should be serious, responsible and careful in doing any work, handle every business well, and understand the importance of the relationship between each profession and pharmacy in the pharmacy.

Third, strengthen their own learning and improve their professional knowledge and understanding.

Through these two weeks of study, we not only learned a lot of knowledge that is not available in books, but also enriched our experience and accumulated experience. But let us realize that our knowledge, ability and experience are still lacking, so don't fall in love at work. We should be more devoted and study hard. The knowledge in books is far from enough. Only by combining theory with practice can we better understand knowledge, bring it into reality and serve the public. Moreover, in the process of internship, we are also a member of the work, and we must abide by the rules and regulations of the pharmacy, unlike in school. Do things in the store with doubts, do whatever you want, and it is important to keep a learning and serious attitude. At the same time, work requires not only skilled professional knowledge and skills, but also noble professional quality and professional ethics. Finally, I understand that chain pharmacies are different from hospital pharmacies. Pharmacists in hospital pharmacies only need pharmacists to prescribe drugs, while most customers of our chain pharmacies are non-professionals who know little about drugs. Therefore, when taking medicine and taking medicine, be careful and be responsible for every customer.

Fourth, the existing problems

Because each of us has different positions and job responsibilities, there will be some problems during the internship. First of all, salespeople are talking to people, not doing things. His job is mainly to receive customers. He should keep calm and polite when receiving customers. When you meet something you don't understand, you can't be careless. Sometimes some customers will speak non-Mandarin with a little accent when they buy medicine. You must be careful not to miss it in case you make a mistake. Followed by tally clerk, to distinguish the pharmacological effects and properties of different drugs. Grasp the classification of drugs, make a unified record of expired and damaged drugs and report them to the relevant person in charge. And pay attention to the hygiene of the channel, clean it up in time when it is dirty, and keep the pharmacy clean. At the same time, everyone must concentrate, be careful of stealing and pay attention to deliberate people.

Verb (abbreviation of verb) suggestion

Through these two months' internship and work, we have a general understanding of some rules and regulations of _ _ Pharmaceutical Chain Store Co., Ltd., and have mastered some relevant knowledge in practice, so that we can better remember and apply theoretical knowledge. But we need to make some suggestions:

First, some large pharmacies are equipped with security guards to prevent drugs from being stolen.

Two, in the discovery of drug damage, should be replaced and supplemented in a timely manner.

Third, we should always keep drugs clean and hygienic.

Four, leaders should communicate with the clerk, understand the clerk's ideas.

Pharmaceutical service experience 5

First, the purpose and significance of the internship

1, understand drugs and master their sales methods.

2. Practice and exercise the ability to contact and communicate with people.

Second, the internship content

1, knowing the drug varieties on the shelves.

This drugstore has r_ (prescription drugs), otc (over-the-counter drugs), health care products and special management drugs. Frequently purchased drugs, such as cold medicine, anti-inflammatory medicine, stomach medicine, etc. , are placed in a conspicuous position for easy access, marked with price tags, familiar with the placement and classification of goods in the management area.

2. Understand the symptoms of common diseases and prescribe the right medicine.

1, 1 influenza

1 2 Common colds can be divided into wind-cold type, wind-heat type, summer-heat type, qi deficiency type and exterior-interior feeling.

1, 3 The prices of common cold medicines are Gankang tablets (10 yuan/box), Baijiahei tablets (9, 5 yuan/box), Gantong tablets (1, 5 yuan/box), Vitamin C Yinqiao tablets (3, 5 yuan/box) and Xiao Su Shangfeng capsules (.

2, 2 Gastropathy Gastropathy is divided into stagnation of diet, deficiency of stomach yin, weakness of spleen and stomach, invasion of stomach by cold pathogen, invasion of stomach by liver qi, stagnation of liver and stomach, and stagnation of blood stasis. The drugs are starshu, motilium, Livzon Dele, Sanjiu Weitai, Jianwei Xiaoshi Tablet, Wenweishu, Sanjing Weibizhi and so on.

2, 3 Common eye diseases in the three, five and five ENT departments are pinkeye, keratitis, trachoma, myopia, otitis media, rhinitis and pharyngitis.

3. Have a deep understanding of some common diseases. Spring is a beautiful season with harmonious weather outside, but warm spring is also a season for bacteria and viruses to grow and reproduce. Such as cold, stomach trouble, pink eye.

3. 1 colds can occur all year round, but the most common season is spring, and their onset characteristics and clinical manifestations are also different. Of course, the treatment is different.

3. 1 and 1 m2 ion channel blockers are used for influenza (influenza), such as amantadine and rimantadine (a); Neuraminidase inhibitors such as oseltamivir and zanamivir (A and B). Besides medication, we should wash our hands more, drink more water, exercise more, pay attention to nutrition, ensure sleep, keep the indoor air fresh, wear masks in severe cases, and seldom go to crowded places to gather.

3, 1, 2 is the common cold (cold) according to the drug characteristics.

3, 1, 2, 1 wind-cold type: manifested as aversion to cold, mild fever, anhidrosis, headache, limb pain, heavy nasal congestion, cough, runny nose, etc. Use drugs for relieving exterior syndrome, such as Herba Ephedrae, Asari and Radix Saposhnikoviae; Western medicines such as Tongxuanlifei Tablet, Jiuwei Notopterygium, Shensulifei Pill, Ganmao Granule, Ganmao Jiebiao Pill, Guizhi Mixture and Chaihuyin Granule. Rest, drink plenty of water, eat digestible food,

3, 1, 2, 2 wind-heat type: manifested as heavy body heat, slight aversion to wind, head swelling pain, cough, yellow phlegm, sore throat, nasal congestion, etc. Treatment with pungent and cold medicines, such as mint, chrysanthemum and mulberry leaves; Western medicine such as Ling Gan Yang Maopian, Yinqiaojiesu Tablet, Lingqiaojiedu Pill, Banlangen Granule, etc.

3, 1, 2, 3 Summer-dampness type: manifested as body heat, slight aversion to wind, less sweating, limb ache or pain, dizziness, swelling and pain, cough with phlegm, nasal turbidity, thirst, short and red urine, etc. The main treatment is clearing away heat and relieving summer heat, eliminating dampness and relieving exterior syndrome, and the most commonly used is Huoxiang Zhengqi Water (Pill).

3, 1, 2, and 4 types of qi deficiency and cold: fever, severe aversion to cold, no sweat, cough, weakness in expectoration, etc. Treatment with Yiqi Jiebiao medicine.

3, 1, 2, 5 double feelings: bitter mouth and dry mouth, headache and dizziness, strong cold and heat, sore throat, constipation and red urine. Drug treatment of exterior-interior double solution and exterior-interior clear solution. Such as Fangfeng Tongsheng Pill.

3, 2 gastropathy

3, 2, 1 type dyspepsia: manifested as stomach pain, abdominal distension or indigestion, constipation, etc. And treated with digestion promoting drugs such as Jianwei Xiaoshi tablets.

3, 2, 2 Deficiency of stomach yin: manifested as dull pain in the stomach, dry mouth and throat, dry stool, etc. Treat with nourishing yin and benefiting stomach medicine.

3, 2, 3 Spleen and stomach deficiency and cold type: manifested as dull pain in the epigastrium, preference for warm pressure, abdominal distension and pain, loss of appetite, spitting clear water, cold hands and feet, thin stool, etc. , with warm spleen medicine treatment.

Types 3, 2 and 4 cold pathogens invade the stomach: manifested as violent stomach diseases, aversion to cold and warmth, relief of warm pain in the upper abdomen, and preference for hot drinks. It should be treated with cold-dispelling painkillers.

3, 2, 5 Liver-qi invading stomach type: manifested as abdominal distension, stuffy stomach, poor stool, pain caused by emotional factors, etc. It should be treated with drugs that soothe the liver and regulate qi.

3, 2, 6 Liver and stomach stagnation: manifested as burning pain in the epigastric cavity, acute pain and heat, pantothenic acid, dry mouth and bitter taste. It should be treated with drugs to soothe the liver and purge heat and stomach.

3, 2 and 7 Stagnation of blood stasis: manifested as upper abdominal pain, pain with a fixed position, acupuncture sensation, and more pain after eating. It should be treated with drugs that promote blood circulation and remove blood stasis.

Three, three red eyes. There are also some surgical diseases that are prone to occur in spring, such as pinkeye. The incubation period of pink eye is generally around 24 hours. After illness, there are often eye discomfort and foreign body sensation, more tears in eyes, photophobia and swelling pain, obvious conjunctival congestion, redness of bulbar conjunctiva, congestion of eyes and increased intraocular secretions. If it is caused by virus infection, we can also see high edema of eyelids, a large number of hair follicles on the face and conjunctiva, swelling and tenderness of lymph nodes in front of the ear, severe subconjunctival bleeding, corneal inflammation and blurred vision. In the treatment of this disease, it is necessary to distinguish between bacteria and viruses. If it is a bacterial infection, use antibiotics or sulfanilamide eye drops; For patients with virus, Moline biguanide Hydrochloride and Herpes Eye Drops can be used once an hour. The outbreak of this disease is mainly caused by contact infection. Therefore, it is necessary to develop the good habit of being hygienic, loving cleanliness and washing hands frequently, and never rub your eyes with your hands.

Third, the harvest and experience

I saw the problem of applying the theoretical knowledge I learned in school to practical work. The above pharmacological books introduce the general direction of a drug classification. In practical application, the drugs produced by different merchants have different names, but their tastes are similar, but I feel the same. Only with a solid knowledge of pharmacology can we better understand these drugs. Therefore, in addition to understanding theoretical knowledge, it is more important to apply this knowledge in practice to make it more profound in the brain.

There is also a new understanding of the requirements of this sales industry. Drug sales is a comprehensive industry. In addition to good professional knowledge, we should also have high-quality service attitude and drug sales skills. This shows that to have a good professional quality, customers generally have their own favorite brand drugs. If a dose of this medicine can't relieve symptoms, they will switch to other brands of drugs, such as Gankang, Baijiahei, Xingshu and Sanjing, which often appear in TV advertisements, and more often they will follow the recommendation of pharmacists. At this time, it is necessary to recommend suitable drugs to customers, introducing their functions, indications, usage and dosage, contraindications and, of course, prices. The doctor's advice is very important, which is related to the safety of patients' medication. Drugs that are not suitable for drinking tea during taking are: ① metal salt drugs: iron agents (ferrous sulfate, blood sugar supplements, etc. ); Calcium agent (calcium lactate, etc.). ); Aluminum agent (aluminum hydroxide, metoclopramide, etc. ); Cobalt agent (vitb12); Bismuth agent (bismuth subnitrate, bismuth subcarbonate, etc.). ); Silver agent, etc. ② Vitamins and enzyme preparations: vitb 1, pancreatin, etc. ③ Antipyretic and analgesic drugs: aspirin, aminopyrine, etc. ④ Antibiotics: erythromycin, lincomycin, streptomycin, neomycin, tetracycline, rifampicin, etc. ⑤ Sedative hypnotics: Diazepam and barbiturates. ⑥ Others: Berberine, reserpine, cardiac glycoside, isoniazid, furazolidone, methyl benzyl hydrazine, etc. So be patient, have a conscience and be more attentive.

Some problems encountered. At present, enterprises and institutions have handled medical insurance cards for employees. It is very convenient to brush drugs in pharmacies or pharmacies equipped with credit card readers, but sometimes we will encounter some troubles, such as the failure of credit card readers caused by power failure and the inability to use customers' medical insurance cards after degaussing. After these things happen, you must explain the reasons to your customers and ask them to forgive the inconvenience. In this process, most customers understand that some familiar old customers will put their medical insurance cards in the pharmacy and pick them up when they come next time. Of course, this is also a manifestation of the reputation protection of pharmacies, but they will also encounter some customers with more problems who want to open a credit. Sometimes you will encounter such a problem, because there are many kinds of drugs on the shelf, and the slow speed of taking them will also lead to customers' views on themselves. In this respect, I have to improve my professional level, usually watch and practice more, remember the name and location of the product, and remember the price of the medicine.

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