How to communicate with customers and summarize catering?

How to communicate with customers and summarize catering?

How to communicate with customers and summarize catering? In the process of sales, people can't avoid communicating with customers. There are many things to pay attention to when communicating. Let's take a look at how to communicate with customers and summarize catering.

How to communicate with customers? Summarize the catering 1 first, without showing off.

When you talk about yourself when communicating with customers, you should introduce yourself realistically, with a little praise, and never get carried away and brag about your origin, knowledge, wealth, status, performance and income.

This will artificially create a gap and distance between the two sides. You know, between people, head to head is close; Pockets and pockets are far apart. Remember, your wealth belongs to you personally; Your position belongs to your unit, temporarily; But your service attitude and service quality belong to your customers and are eternal.

Second, don't be blunt.

As the saying goes, "if you don't hit your face, you won't expose people." When we communicate with the customer, if we find that there is something wrong with his understanding, don't directly point out that he is not? That's not right either?

Ordinary people are afraid of losing face and embarrassment in front of everyone, and they should also be afraid of being straightforward. Kant once said: "The biggest insult to a person is that he is stupid;" The biggest insult to a woman is that she is ugly. "We must look at the people we are talking to, make our words meaningful, take actions according to different people, master the skills of conversation, the art of communication, and be tactful.

Third, don't argue.

When communicating with customers, salespeople should never forget their occupation and what your status is. You know, arguing with customers can't solve any problems, it will only arouse customers' disgust. If you have a heated argument with the customer on purpose, even if you have the upper hand.

You won, and the customers were speechless, smashed, blushed and heartbroken. You are very happy, but what have you got? It is the loss of customers and business.

Fourth, question

When communicating with customers, salespeople should understand and respect customers' ideas and opinions, and never talk to customers by asking questions. Talking to customers in a questioning or interrogative tone is a sign of impoliteness and disrespect of business personnel, which hurts customers' feelings and self-esteem. Remember! If you want to win the favor and appreciation of customers, don't ask questions.

Verb (short for verb) command

When talking with customers, salespeople should show a little smile, be kind, speak softly, communicate with customers in the tone of consultation, negotiation or negotiation, and never talk with people in the tone of orders and instructions. Always remember one thing-you are not the superior of the customer, and you have no right to tell the customer what to do, give orders or give instructions.

How to communicate with customers and summarize the sales skills and methods of catering II.

First of all, the best sales skill is to improvise.

The best selling skill is to improvise. Because different customers have different situations, including his personality, his customers, his schedule and work habits, occasions and so on. Different customers have to use different ways, including the time of our visit, manners, facial expressions, tone of voice, how to create a relaxed atmosphere, etc. These are all different.

To apply sales skills to perfection without trace, salespeople need to practice and master extraordinary skills.

Second, the multiple roles of salespeople.

An excellent salesperson should not only study products, but also study language and performance. In other words, he is not only a salesman, but also a linguist and performer. He finally achieved the goal of sales through clever language and vivid performance.

Third, be good at reading words and take corresponding measures.

A good salesman must, and most importantly, be good at reading other people's minds. He can understand people's psychology through their subtle movements and expressions, and can respond quickly and take corresponding measures to seize fighters and defeat the enemy.

Therefore, an excellent salesman, who is both a soldier and a general, can not only take the lead, but also strategize, effectively mobilize and command his own organs in the negotiation process or in the sales promotion process, be nimble, speak quickly, act quickly, firmly control the scene and actively guide customers, instead of being led by the nose by customers.

Fourth, you will sell if you understand life.

If you know how to behave, you will sell. On the contrary, if you don't follow the rules, you can't sell it. People who know how to deal with the world are often careful people. He can read other people's psychology well and get along with others in an appropriate way. Therefore, he can quickly enter the role of selling products and let customers accept his products in a suitable way.

Of course, life skills are not born, but are realized through constant tempering. Similarly, sales skills are also mastered through constant practice. The more you practice, the better your skills and the stronger your ability, just as the oil seller said, "Without him, your hands are familiar."

Five, have a good attitude and way of thinking will have a good sales effect.

What kind of mentality and way of thinking, what kind of expression and behavior. The mentality and way of thinking are the front of the car, and the expression and behavior are the car body and the rear of the car. If the front of the car goes in the wrong direction, the body and the rear of the car will undoubtedly go in the wrong direction. A good attitude and way of thinking will lead to a good way of expression and behavior, as well as a good sales effect.

6. Creating a relaxed atmosphere is the key to successful sales.

Whether to create a relaxed atmosphere is the key to successful sales. Can create a relaxed atmosphere, can make customers smile, can make customers laugh, you open the door of customers' hearts, you can walk into customers' hearts, and customers are willing to listen to your voice. Or open the bottle cap and you can pour the water into the bottle. On the contrary, your water can't be poured in, but poured out.

At the same time, we should also pay attention to the way to open the door and the way to open the lid. If the door is unlocked, you can't slam it. If the bottle cap is loose, you can't pry it with a bottle opener or a knife like opening a vacuum cap, which will scare customers.

If the customer is unwilling to open the heart door and bottle cap because he is in a bad mood or for other reasons, you should try to open it, and the most effective way to open the heart door and bottle cap is to create a relaxed atmosphere.

Humorous language is the most effective magic weapon to create a relaxed atmosphere.

There are many ways to create a relaxed atmosphere, but humorous language is the most effective magic weapon to create a relaxed atmosphere. There is a term in China Wushu, which is called "Four Couples Dial a Thousand Jin". If you use force skillfully, you can win by surprise. For example, if your opponent attacks, if you resist head-on, you are most likely to lose both sides.

If you dodge sideways and steal, your opponent will jump to the ground immediately. The same is true for customers. For some problems, if you explain them positively, you may not be able to solve them, but if you use humor in another way, you only need one sentence to solve them.

Smile is the best sales brochure.

Always smile in front of anyone, especially customers. Smiling not only relaxes others, but also relaxes yourself. It is a positive suggestion to oneself and others' psychology, a golden key to open the door of depressing psychology, and the sunshine after rain that dispels the dull and humid air in the heart. Smile is the best sales brochure.

How to communicate with customers, sum up that catering 3 will win in customer communication skills and words.

1, I've eaten too many health care products now. Let's talk about it when it's over.

Talking about the difference between our product and the health care products he eats, as well as the advantages of our product, can improve the curative effect and promote the absorption of nutrition, and the effect will be better after use.

Your product is for the rich. I can't afford it. Let's talk about it later.

Many of our customers have poor economic conditions, only seven or eight hundred a month. At first he was dubious, but after eating it! The effect is very good. I have eaten it for almost three years now. We also have a customer who eats well. Her sister is a farmer with coronary heart disease and poor health.

Under her influence, her sister, out of a desire for health, took out a little of her savings and ate it, which had a particularly good effect. She has been eating it for almost two years. They are all too poor to eat. Eating early is good for you, and it costs less. If you go to the hospital sick, you should also know that it costs more than that.

3, taking a lot of medicine doesn't work.

This is not a medicine, this is a genetic preparation, starting from the most basic human body to repair your damaged cell genes. We have many customers here, and some of them shared your concerns at first, but later they used it and found it very effective. You can talk to them.

There is no such condition now. Let's wait and see.

Illness waits for no man. Once you get sick, you have to create conditions to borrow money to treat your illness. It is better to invest less now and save your strength.

Now my body keeps a good diet through exercise, so I don't need health care.

I think you are doing the right thing now. Medicine tonic is not as good as food tonic, and life lies in exercise. You did it, but you also know that we can't supplement all the nutrients through food, just like our oligonucleotides. Once the body can't synthesize itself, it can only be supplemented in vitro, otherwise your genes will be damaged.

6. My wife doesn't believe it. He is very angry with you people.

It seems that you are more receptive to new things than your wife. In fact, since you accepted it, you should do your wife's work slowly. Health is a matter for two people, and the health of the whole family can make you happy. It must be much easier for you to do your job than for us. You can also take it back to eat first, and when you get better day by day, your wife will accept it when she sees it.

7. The health care products that have been eaten for many years are not effective. Let's stop and talk.

Your health care awareness is better than others at first sight, and you have eaten so many health care products. In fact, these health products are all effective, but you didn't choose the product that suits you. When you look at our product, it is completely different from other products. It is an essential substance in our cells and the most basic substance in our human life. If you don't have a body, you will have problems. If you use it, it will definitely work.

8. I am still young, and those things are for the elderly.

Youth is our capital. The more capital we have, the healthier the future will be. It's a little late to make up when you are old and seriously lacking.

9. What effect does your product have on my illness?

I have told you the specific mechanism of action, and all the health information sent to you is there. If you don't trust me, I can introduce you to several uncles and aunts with the same conditions as you. You can have a good talk with them, I think you will believe it. You can also visit our meeting place.

10, the effect of the medicine taken from the hospital now is ok, we will wait and see.

I think you know better than me that taking medicine will damage liver and kidney. The liver and kidney are the largest metabolic organs of the human body. Chinese medicine believes that liver and kidney play a role in consolidating the foundation, and once problems occur, many diseases will occur. Our products have good liver and kidney protection function, can dissolve the toxic and side effects of drugs, promote the absorption of other nutrients, and improve the curative effect by 4 or 9 times. Best for you to eat.

1 1. The health care effect is too slow. If I can't eat it for a few days, I will lose confidence.

As you know, it doesn't take a day or two to get sick. It is also the result of years of accumulation, so if you want to get rid of the disease fundamentally, you must slowly recuperate from the root of the disease. Illness comes like a mountain, except for reeling from silk, which is the reason.

12. Now I have your message. When I have thoroughly studied it, I will come to you myself.

What else don't you understand? I can explain it directly to you, which is much better than reading the information yourself.

13, I can't eat anything that gets angry.

Eating xx won't get angry. The reason why you are angry is a symptom of illness. If the disease does not appear, it will not be cured soon. And you see, children's milk powder is now added with nucleotides. If they are angry, then all the children will be angry. Who dares to drink milk powder?