Summary of Logistics Customer Service Work

Model essay on summary of logistics customer service (6 selected articles)

Full of work and life, inadvertently passed. Looking back on your work during this period, I believe you have many feelings. Let's sum it up and write it down in the work summary. How to write a work summary to give full play to its role? The following is a summary model essay (selected 6 articles) of logistics customer service work compiled by me, for reference only. Let's have a look.

Summary of Logistics Customer Service Work 1 Practice Main Contents:

First of all, the first stage is also a necessary stage for all interns. At the beginning of entering the company, we were professionally trained by corporate tutors. Teachers from all over the country explained the geographical situation of their respective provinces and cities and the postal express service, focusing on business knowledge.

Secondly, after two weeks of business training, I began to try to surf the Internet. The internship position is a receptionist, mainly responsible for the postal express collection business in Fujian, Hubei and Zhejiang provinces. Mainly through the system, the customer's mail demand is fed back to the pda handheld terminal or mobile phone of the mail collector, so that we can understand the business process of postal express collection.

Third, the post in the third stage is still the front desk agent, but it will be responsible for the postal express inquiry service in 20 post-launch provinces and cities such as Anhui, Gansu, Guangxi, Guizhou, Hainan, Heilongjiang, Hunan, Jilin, Jiangxi, Inner Mongolia, Ningxia, etc., and follow up to understand the postal express inquiry system, and feed back the customer's needs and mail problems in transit to relevant departments, so as to have a deeper understanding of the operation of mail in transit and customers' opinions and suggestions on postal services.

Fourthly, according to the task index and scope of responsibilities issued by the group company, we started the internal reform, that is, the mail inquiry business was assigned to the service hotline of1185, and it was mainly responsible for the national door-to-door pickup and complaint suggestions, so our inquiry group preferred the complaint business.

Fifth, after two weeks of business training, I began to complain, mainly responsible for complaints and suggestions from customers all over the country on postal express ems. It is mainly to convey the customer's mail problems to the relevant responsible departments for verification and investigation through the information platform, and then sort out and check the information returned by the local express delivery department and reply to the customers, so as not only to understand the defects and deficiencies of postal express ems, but also to better exercise their processing ability and interpersonal communication ability and improve their psychological quality.

The harvest and experience of internship:

1, interpersonal communication is the basis of survival. Throughout the ages, human history can be said to be a history of interpersonal relationships. Man is a social animal, and his self-awareness and various functions are also the products of sociality. Only by being in the social environment and obtaining information through society can people constantly revise and develop. On the other hand, if you deprive him of the opportunity to communicate with others, this person will suffer great physical and mental harm and even become a mentally disabled person. Good interpersonal skills and good interpersonal relationships are necessary for people's survival and development, and are also indispensable for one's study, life and even work. It is no exaggeration to say that interpersonal communication is the foundation of a person's survival.

2. A good attitude escorts success. Mentality affects people's mood and will, and it determines people's working state and quality. At work, some employees often hold an attitude of having nothing to do with themselves and going their own way. The most common question they ask themselves is: What can the company do for me? How can I get the maximum benefit for myself? As everyone knows, this attitude and practice not only caused losses to the unit, but also stifled their initiative and creativity, which was of no benefit and far-reaching harm to the public and private. Buildings without foundations will soon collapse; Without a down-to-earth attitude, success will always be a daydream. Every employee should have a correct attitude, get rid of impetuousness, be diligent and dedicated, be down-to-earth and abandon excuses; Treat every task as a new beginning, a new experience and a door to success; Pay more attention to the work itself and the knowledge and experience that can be learned in the work. In fact, no matter what job, if you can hold a good attitude and really value it, it will definitely bring you everything you really want-happiness, happiness, success and glory.

Most people think that customer service is a very easy thing, that is, answering the phone. In fact, answering the phone is also a test, especially for those who have experienced the complaint group of the customer service center. Every day, we have to face customers' complaints, complaints and even abuse. No matter what problems you encounter, you should maintain the quality of service and do not hesitate to explain, apologize and propose correct solutions to customers. Therefore, a good attitude is also the premise and premise of our own development.

3. There is no end to learning. Before I came into contact with this industry, it always seemed that there was a veil between me and the call center. Even when I first arrived at the company, I didn't quite know my responsibilities. However, after more than one month's internship, we not only learned about the call center, but more importantly, we got a preliminary understanding of the collection, sorting, packaging, transportation, transit and logistics technologies we have learned, such as barcode technology and automatic sorting technology. However, I have learned more and more and encountered more and more problems. Whether it is an internship or a formal job later, I must correct my learning attitude. Learning is not a once-and-for-all thing. Like the call center, there are new notices every day, so that we can master them flexibly in case of emergency. So is life. We always have to leave a way out for ourselves, so as not to go to a dead end. Learning is a road, an attitude towards life, and a career that needs us to struggle all our lives.

4. Reduce the logistics cost of express delivery.

A, analyze the proportion of each cost and optimize the allocation of funds.

B, optimize the postal route, combine various modes of transportation, and improve transportation efficiency.

C. Reducing overlapping institutions and integrating services

D, adjust the proportion of employees and managers

E. Establish strategic partnership among related enterprises to reduce the loading and unloading cost of air transportation.

Generally speaking, this internship not only enriches our life, but also makes us aware of the pressure of competition and the requirements of becoming an excellent employee. Although we only practiced in the call center of 1 1 183 for just over three months, we also got a certain understanding of such a huge enterprise as postal service, improved our working ability and found our own shortcomings. More importantly, we can make use of this form of internship. Analyzing an enterprise, from its development history, business model, business process, enterprise spirit and customer's evaluation of the enterprise, we can deeply find the problems existing in this enterprise and find solutions. For our college students who have just entered the workplace, it is a good opportunity to use what they have learned to show their abilities. Now that the internship period is over, having such internship experience is also a good reference for our future employment. I believe I can have a place in this increasingly competitive society. As long as I can integrate what I have learned into my life and work, I can become a winner in life. Thanks again to the instructor who has been helping me. Thank you!

Summary of logistics customer service II. Two months at sea is coming to an end. First of all, thank you very much for giving me such an opportunity to enter the project engineering department of xx Huamao International Logistics Co., Ltd. as a customer service post.

This week is the seventh week of my employment. During this period, my leaders and colleagues gave me great help and support. Their enthusiasm and concern made me quickly integrate into the big family of China trade. For the previous six weeks, I made the following summary.

Understand and preliminarily master the use of shipping system and bulky system, be familiar with the links of booking space, printing space allocation receipt, delivering customs declaration documents, and the use of the company's hardware facilities.

Master and understand the requirements of major customers, such as casing and design. Therefore, under the guidance of leaders and sales, we can serve customers patiently, answer questions, reply to customers in time, modify sentences and pay attention to words, so that customers can feel our quality service.

With the help of Manager Huang, we helped our customers to complete the preparation of customs declaration documents and check the correctness of the documents. In the previous company, there was no such assessment. Although this kind of work is complicated, we can learn a lot from the exam, such as HS classification and basic precautions, so as to better carry out the follow-up customs declaration work.

Accompany customers to inspect the cargo site in bulk cargo port. This is the first time I have studied in the port area since graduation, studying cargo hoisting and cooperating with customers to prepare cargo for shipment.

Although I have just been employed for a month, I have learned new knowledge and new things that I have never been exposed to in my previous job. With the help of leaders and colleagues, I believe I can better devote myself to my future work, constantly master and enrich myself, and prepare for better service to customers.

Summary of logistics customer service work 3 I came to our property management company on xx, and it's just two and a half months since today, and it's time for me to change from probation to full-time employee. I am very grateful that the leader doesn't care that I am a newcomer to the customer service position. I didn't refuse me because I didn't have much work experience, but gave me the opportunity to exercise myself and put me in the post of property customer service. The work of property customer service is my first contact with customer service. Although before this, I thought that any customer service work can be done without learning, and anyone can call, but I also know in my heart that any position has its own shortcomings, and we can't take it lightly. Just like sanitation work, although there are no technical requirements, it is particularly tiring and difficult to do, so I have never despised this work since I entered the customer service position, and I have always been. Two and a half months of specific work still makes me feel a lot. I am not a stupid person, so after such a long time, I have gained a lot of knowledge, which also makes me more motivated and confident in my work.

I. Summary of work

1, the first day of work was all training. The seniors gave me a document to remember, and at the same time, through specific explanations, I got a deeper understanding of the workflow of our property, and knew how many buildings there are in our property management community, how many tenants there are, which jobs are under our property management, which are the tenants' own responsibilities, and what should I do when I get a call from the tenants.

I started to work formally the next day, but there were still leaders watching me and knowing what I should do. When a customer calls, ask what the customer's specific problem is and judge whether the household can solve it by itself. If they can solve it by themselves, we should guide them to deal with it. If they can't handle it well by themselves, we need to be specific, including but not limited to the situation and specific circumstances of the problem.

Second, sum up the gains and losses

1, as I am a newcomer to property customer service, I actively study property management knowledge at work and try my best to solve difficulties for all residents and help them deal with their troubles.

2. For the problems that you can't solve, record these problems seriously and truthfully, and inform the technicians to repair and adjust them in time.

Because I am a newcomer in this industry, I still don't understand many things, so sometimes I can't answer many questions, and I have to strengthen my study later.

Logistics customer service summary 4 Time flies. In a blink of an eye, I have been in xx Company for three months. Looking back on these three months, I am not only deeply touched, but now I will summarize my work in these three months as follows:

Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service, and have relatively improved in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility. Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion.

Finally, regular or irregular internal and external training. The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

Summary of logistics customer service: I didn't stay at home all the time for 5-20xx years, but went out for internship. Although the time is not long, it has gained a lot. This internship, let me see the life of office workers, understand the workflow of a courier company, the work of a customer service staff, and contact the field of courier logistics. Practice is the process of experiencing life at work. What you do may be complicated, but it is an unforgettable experience, with helplessness, experience and insight. Contemporary college students should boldly go out and exercise their survival ability.

First, practical purposes.

(1) Experience the society and exercise your viability.

(two) engaged in the service industry, learn to communicate with people.

(three) familiar with the operation process of the courier company and gain work experience.

Second, the content of social practice

(a) to assist the company's customer service to make monthly statements

Xxxx company is a national express delivery company, and my internship site is xxx site. Express mail is divided into receiving and sending and dispatching. Receiving and sending refers to the express mail sent to this site by other sites in xx, and sending refers to the express mail received by the courier of this site in the service area of this site and sent to other areas. The payment of courier fees can be divided into postal payment (sender's fee) and collection payment (receiver's fee), and there is also a monthly settlement, that is, for some companies with long-term business cooperation, they can choose to settle once a month. The courier company keeps a face sheet for each courier, and the freight is recorded on the face sheet, and each receipt and delivery will be recorded in the computer. Xx has long-term cooperation with many units and enterprises in xxx. Xx company will make a monthly statement at the end of each month, that is, manually calculate the sum of the customer's expenses in that month with a calculator, and then check it with the records on the computer. If there is any inconsistency in the check, it is necessary to find out the wrong record and the missing courier number. After checking, write down the receiving fee, sending fee and total fee on the first sheet. Sort out the customer's monthly settlement fees, print them out in the form of tables, divide them by regions, and give them to the salesmen who are in charge of each region, who will then go to various companies for settlement.

During this period, I classified the face sheets of the photo album according to the company name, and always used a calculator to calculate the sum of the express delivery expenses of the major companies in X, and checked them with the data on the computer to ensure that they were correct. This is a very troublesome job. Because of the manual input process of data on the face sheet, the process of sorting out the face sheet according to the company name, and the process of calculating the total cost with a calculator, mistakes may occur. Some data will get different results after repeated calculations, so it will be more laborious.

(2) Handling the problem pieces

Some express mail recipients dialed the wrong phone number, or the phone was turned off, or the address of the recipient was not within the service scope of xx Express Company, that is, it was not in the area, so the salesman could not deliver it, and the recipient was unwilling to pick up the express mail at this site, or the express mail was damaged or sent by mistake during delivery. The customer said that he did not know the sender and asked to return it. An express mail with this problem that cannot be delivered to the recipient is a problem.

As customer service staff, we should deal with problems in time. For the express mail beyond the service scope of the courier company, the customer service staff should first call the recipient to explain the situation and let the recipient pick it up at this station. If the customer is willing to pick up the parts at this site, the customer service staff should explain the specific address of this site to the customer, and then put the express mail in a special box for the customer to pick up. For all problems, the situation should be reported to the national networking system, and the receiving problems should be reported to the express delivery place through xxx. After contacting the sender, the customer service of the sending place will inform the customer service of this site in time after determining the solution. For damaged packages, after determining the weight, they will generally be repackaged by this site and sent out. For the case of wrong phone number, the customer service at the sender will generally contact the sender to determine the new contact information of the recipient, and then notify the customer service at the sender through xxx, and the customer service will handle it in time. For the express mail that is not in the area and the customer does not pick it up at home, the customer service at the sending place will generally choose to turn it over and let other courier companies send it.

(3) Upload the express data sent and received by this station.

Xx express mail sent by other sites to this site The express mail sent by this site to other sites is scanned by the salesman with a gun scanner when it is put into storage. After the salesman started sending parts, the customer service staff uploaded the gun data to the national networking system, so that the system could show that it was sending when making online inquiries. Then compare the express mail received by this station with the express mail data to be sent to this station on the system, get the express mail data with or without delivery, and send the data to the group to remind the sending station to follow up in time.

(4) Answer the phone and serve customers.

Some companies or individuals called to ask for some information, such as the charging method of xx Express Company and whether xx can be delivered to a certain city or township. For this problem, we should look up the latest national service scope table on the computer or call the relevant website to ask. The receiver or sender calls in and asks if there is any express mail being delivered, where it will be delivered, when it will be delivered to the receiver, and if it has been signed, whether it will be signed for me. For this kind of problem, customer service personnel can find the information they want by entering the express number on the system.

This kind of work is complicated, so you should pay attention to polite language when answering the phone. Some customers don't want to pick up the express mail themselves, and they will be very dissatisfied with the service of the courier company and complain to the customer service staff. Some customers' express mail is urgent, and they always call in to rush it, that is, let the salesman send a certain express mail ... These situations often happen, and one person will be too busy, so when dealing with these problems, we must prioritize. This kind of work tests people's ability and endurance in dealing with emergencies.

Third, the harvest of internship

It's important to communicate with people.

Communication with others plays an important role in normal study and work, especially in some specific work. When you are new to something, only by fully communicating with others can you explain your incomprehension, increase your knowledge and understand the working principle in communication with others. Communicate with others with skill, punctuality, mutual respect, cooperation and understanding.

As a customer service staff, the most common thing to do is to communicate with others by telephone, and sometimes the information told by others will be accurately passed on to another person. In the process of transmitting information, when the focus is not clear, it will affect the work and lead to inefficiency. Identify yourself when you answer the phone or make a phone call, let customers know what you do, give the company name, and your name can be omitted.

(2) be calm and have priorities.

The ability to cope with sudden changes, the ability to withstand blows, and the ability to control and adjust emotions are indispensable qualities of an excellent customer service. Some customers think that the service they paid for is worthless. When they find that the service is poor, they will be very dissatisfied with the customer service on the phone. Customer service can only bear it, and can't argue with customers. Customer service should be familiar with the operation principle of the company, be able to analyze and solve various problems, and not shirk, shirk or delay. The work of customer service is more complicated, so it is necessary to prioritize and improve office efficiency.

(3) Learning is everywhere. In actual combat, I found my own ability defects and consciously taught myself.

In the process of work, I also found my own lack of existence ability. In the eyes of others, college students are rare, and their ability to do things is better than others. In fact, their ability to do things comes from real experiences. The knowledge learned in the classroom is not necessarily used in the workplace, and the skills needed in the workplace are not necessarily learned in the classroom. Employees who have worked in the same position for the same long time may get different things. The process of consciously learning by yourself and increasing your knowledge reserve is the most precious.

In this internship, I often heard of all kinds of place names, both inside and outside the province, including prefecture-level cities, county-level cities, or towns within the county. Because I have been away from my hometown for a long time, I am not familiar with the geographical location of the county town. People asked me if I could send a town or a village, but I couldn't answer immediately. Usually at leisure, I look at the map more, only to find out how little I know about my hometown.

(d) I feel hard at work, and every job is not easy. I usually understand more.

The salesman of the company always runs his business in the sun, and the customer service staff may suffer indignities from time to time in the tedious work, because any link may make mistakes. Some customers are very accommodating and understanding, but some customers deliberately find fault ... After this internship, I realized that work is hard, and mutual understanding and empathy will have an impact inadvertently.

(5) Discover the importance of knowledge and cherish learning opportunities.

Nowadays, most people can't work without computers, and the position of computers in people's lives is self-evident. New information is constantly emerging. To understand new information, you must have professional knowledge. In addition, a person without computer typing skills can't do this kind of work ... information is being updated and ideas need to be updated, so we should cherish the opportunity of learning. And this kind of learning opportunity is not only in the university classroom.

Summary of logistics customer service 6 This year is my first year in the company. During this journey, I saw many different styles and gained many achievements. I also know that the elements a logistics customer needs are patience, enthusiasm and responsibility.

If you want to get customers' approval, don't try to cheat customers, because their hearts are fragile. Once they arrive in Shanghai, they will be hit. We can't give up any customer easily for temporary convenience. Customers are the customers we need to cherish and treat well, and need our protection and care. We do customer service, and there are two ways to receive calls from customers, one is to complain, and the other is to inquire about logistics. Now, with the application of big data, we have done a fixed-point tracking service for the circulation address of logistics, which can let customers know clearly where their parcels are, saving a lot of time, so the customers we receive at work are all angry customers because of the lost parcels.

Because our company is relatively large, customers need to inquire about a logistics express. Need to know the situation? You need to go through multiple thresholds. For example, making a phone call requires two or three transfers. In this process, many customers will be angry with this service. I have met several people. After all, every customer's personality is different. After all, I am not very happy to meet this problem. I'm always in a hurry, but I transport it in bulk. No matter how to prevent one or two product packages from being lost, it will have a very serious consequence, that is, our customers will have grievances, but it is not easy to gather logistics from all over the world in one place, and our customer service will become the angry object of these customers.

When I meet such customers, I will not argue with them, but will take the initiative to communicate with them to understand their situation, and then communicate with them in detail. After all, communication must be based on mutual information consistency, so as to ensure fairness and justice, reassure customers and reduce their worries. This is our job. A little more trust and tolerance for customers will get their consent and will not easily let them down. After all, now is an era of advanced information, and bad news travels thousands of miles. Once the problem is not solved, it will bring great losses and injuries. Therefore, what we do to our customers is to roll with the punches, rather than let the contradiction between us continue. Everything must have a beginning and an end, and you can't give up easily or throw it away at will. In the face of customers' questions, if you can't solve them, you can find your superiors. This is our task.

I always do my job well and do my task well with awe, and I will not give up my task easily. Giving up is abandoning customers. This is a question of mutual trust. Being kind to customers and giving them better answers will win their trust and deepen their relationship, which will help us to establish better channels and gain more recognition. People can't be satisfied easily, let alone give up easily. After all, there is still a long way to go, but we can't waste time at will.

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