Business etiquette knowledge and presentation skills

Office etiquette can make staff win the favor of most people, integrate into it as soon as possible, create good interpersonal relationships, and make professional life happy and efficient. Observance of etiquette in the office is the basic requirement of professionals, which need not be emphasized at all. The following are the business etiquette knowledge and speaking skills I have prepared for you, hoping to help you!

Knowledge of business social etiquette

Mastering standard social etiquette can create a harmonious communication atmosphere and establish, maintain and improve interpersonal relationships. The basic principles of social etiquette are respect, observance, moderation and self-discipline.

First of all, greeting etiquette

When meeting, greeting is the first message to each other. Use different greetings to people you meet in different environments. When greeting people who meet for the first time, the most standard words are "Hello", "Nice to meet you" and "It's an honor to meet you". If the other person is a prestigious person, you can also say "I've heard a lot about you" and "Nice to meet you". If you want to meet an acquaintance, you can use friendly and specific words, such as "I can see you". For some business friends, you can use some compliments: "You look good", "The longer the more beautiful" and so on.

Second, address etiquette.

In social communication, people are always very sensitive to address. Choosing the right address not only reflects one's upbringing, but also reflects one's attention to him.

Address forms can generally be divided into job titles, name titles, professional titles, general titles, pronoun titles, age appellation and so on. Professional titles include manager, director, chairman, doctor, lawyer, professor, section chief, boss and so on. The first name is usually the surname or first name plus "Mr., Ms. and Miss"; Professional name is a title characterized by occupation, such as secretary, Mr. Service, etc. Pronouns refer to "you" and "you" rather than other names; The age is mainly called "uncle, aunt, uncle, aunt". When using address forms, we must pay attention to the primary and secondary relationship and age characteristics. If we address many people, we should put the elderly first, the superiors first and the relationship first.

Third, introduce etiquette.

As far as the basic methods are concerned, introduction can be divided into: self-introduction, introduction for others and introduction. In the process of introduction, both the introducer and the introduced person should be warm, decent and generous, and the whole introduction process should be smiling. In general, when introducing, both parties should keep standing posture and respond to each other warmly.

Introduce others

We should follow the principle of "let elders and guests be prophets". That is, first introduce young people with low status to elderly people with high status; Introduce the host to the guests first; Introduce the man to the woman first.

The introduction should be concise and clear, not vague. You can briefly introduce the occupations and native places of both sides to facilitate the conversation between two strangers. When introducing people, don't point with your fingers, but politely signal with your hands.

Be introduced

When being introduced, you should face each other and show sincerity in understanding each other. After the introduction, you can shake hands and say "hello!" ""Nice to meet you! " "I've heard a lot! "Such as polite words to be friendly.

When a man is introduced to a woman, he should take the initiative to nod and lean slightly, waiting for the woman's response. Generally speaking, men don't have to reach out first. If a woman holds out her hand, it is polite for a man to immediately hold out his hand and nod gently. If you are willing to shake hands with a man, you can reach out first.

self-introduction

You can introduce yourself while reaching out and shaking hands with each other, or you can take the initiative to say hello! To attract the attention of the other party, keep your eyes on the other party, and then report your name, identity, unit and other related information to the other party after you get a response. Warm and friendly tone, courteous attitude.

Workplace speech skills

1. Reservation: It's not good for you to argue too much, it's self-restraint. Don't rush to express your position or express your opinions at ordinary times, which will make people unpredictable. Cautious silence is shrewd avoidance.

2. Know yourself: improve your best talent and cultivate other aspects. As long as we know our own advantages and grasp them, everyone will stand out in something.

Don't exaggerate: exaggerating is harmful to the truth and easy to make people doubt your point of view. Smart people restrain themselves, show a cautious attitude, speak concisely and never exaggerate themselves. Overestimating yourself is a lie. It will damage your reputation and have a very bad influence on your interpersonal relationship and environment. It's bad for your harmony, elegance and intelligence.

4, adapt to the environment: survival of the fittest, don't spend too much energy on trivial matters, maintain the relationship between colleagues. Don't show off yourself every day, or others will get bored with you. People always have a sense of freshness. Exposing a little bit of people every day will make people look forward to it all the time and will not bury your talent.

5. learn from each other. In the communication with friends, we should treat everyone with a modest and friendly attitude. Treat colleagues as teachers and combine useful knowledge with humorous words. What you say will be praised and what you hear will become knowledge.

6. Simplicity: Simplicity can make people happy, like and accept. Speaking long and tedious will make people feel confused and bored, and you will not achieve your goal. A concise tone will definitely make you get twice the result with half the effort.

7. Never be conceited: always talk about your own advantages and show them off in front of others. This virtually belittles others and raises yourself, and the result is to make others look down on you even more.

8. Never complain: complaining will make you lose credibility. When what you do is not successful, you should have the courage to admit your own shortcomings and try to do things perfectly in one day. A moderate review of yourself will not make people look down on you. On the contrary, it will always emphasize the objective reasons, complaining about this and that will only make others look down on you.

9. Don't lie or break your promise: Lying to colleagues will lose their trust and make friends and colleagues no longer trust you, which is your biggest loss. Avoid boasting, do what you say, and don't say what you can't do.

10, vision: wealth is easy to think of poverty. The wise man is going to spend the winter. Make more friends. Maintain the relationship between colleagues, and one day you will pay attention to people or things that seem unimportant now.

Tips for workplace speech

1. When the leader explained the task, he decisively answered "I'll do it right away". A calm and quick response will make your boss feel that you are an efficient and obedient subordinate. Even if it is difficult to do it, we should buffer it first and consider it carefully before reporting the details.

When you are praised, remember to thank your colleagues for "all your help". Modesty is easier to gain everyone's appreciation and trust. Attributing success to the help of colleagues can also reflect your good team spirit and leave a sincere and kind impression.

When you are stumped, politely say "I'll think about it first and tell you later". If you just say "I don't know", it will make people feel that you are unwilling to help him; In other words, it can not only help you out of trouble, but also show that you are willing to help others.

4. I want someone to help me boast that "you know best, this thing can't be done without you". To ask someone for help, you must first affirm his ability and importance to the task. In order not to disappoint you and prove yourself, such an invitation is usually not refused.

5. Deliver bad news and calmly say "We may encounter some situations". Don't be confused when you encounter difficulties or challenges in your work. Clear your mind, take a few deep breaths, and then say it calmly, which will make your companions feel that things are not out of control and inspire their determination to fight side by side with you.

6. When criticized, admit that the mistake was "my negligence, but fortunately I can adjust it". The courage to admit mistakes will win the respect of the other party. But don't take all the responsibility on yourself. Why don't you say your solution and turn the topic to the event itself?

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