Eloquence skills of leaving the other party's number

What if the customer doesn't want to leave his phone number? The following is what I collected for you. Welcome to learn from it.

1. Wh

Eloquence skills of leaving the other party's number

What if the customer doesn't want to leave his phone number? The following is what I collected for you. Welcome to learn from it.

1. Why don't customers want to leave their phone numbers?

After customers leave the store, the only way for sales consultants to keep in touch with them is by telephone, but many customers are reluctant to leave their mobile phone numbers. Why? We have summarized it for six main reasons.

1. Afraid of being harassed by insurance companies, telecom companies or other companies that send spam messages. I'm afraid that car sales consultants will call or send text messages like them, which will affect my normal life.

2. I am afraid of losing the initiative. I am worried that after giving the telephone number of the sales consultant, I may receive a sales call from the sales consultant at any time, disrupting your decision-making rhythm and thus losing the initiative.

3, afraid of revealing personal information, telephone number is also a part of personal information, afraid of revealing to others, bringing inconvenience to your work and life.

4. I am afraid of receiving calls at inconvenient times, such as receiving calls from sales consultants during meetings, breaks or other inconvenient time periods, which will cause inconvenience to myself.

5. Without justifiable reasons, the sales consultant's actions, timing and words are blunt when asking for the phone number, and there is no justifiable reason.

6. The customer is not really interested in the customer, just looking. It is not a potential customer with real intention to buy, or a disguised investigator of a competitor. He is afraid of revealing his identity, so he is unwilling to leave his phone number.

Second, 9 ways to leave a customer's phone number.

If you don't track sales, you will end up with nothing. This is the basic sales knowledge that every sales consultant knows. The premise of tracking is to leave the customer's phone number as much as possible. To sum up, there are nine ways.

1. Just sit down and negotiate. Physiologically, the part that accounts for a large proportion of the human body is the buttocks. Most people have a kind of inertia. Once they sit down, they don't want to stand up again soon if there is nothing urgent. So after the product introduction, as soon as we sit down, the sales consultant will take out the telephone directory for the customer to fill in. There must be a long list of phone numbers left by customers in the phone book. If customers see the phone numbers left by others, they will be given two psychological hints. First, all other customers have left their phone numbers. It seems that I should leave them, too, otherwise it would be inappropriate. This is the herd mentality at work. The second is to fill in the phone number as soon as you sit down and give him a feeling. If you don't fill in the phone number, you won't have a chance to negotiate. In order to get the opportunity to negotiate with the sales consultant, you can only leave your own phone number.

2. When the customer makes a promise, ask for it from the customer. When the customer makes a purchase commitment to the sales consultant in order to find out the preferential information, the sales consultant should pretend to be suspicious. For example, you can say, "Can you really make a decision today?" In order to prove that what you say counts, the customer will answer positively. At this point, the sales consultant can say, "Since you are so sure, please leave a phone number first, and I will confirm whether the phone number is true or not. If the phone number is not true, then you must be lying to me. " Positive methods are usually very effective.

3. When customers ask about preferential activities, they are required to provide preferential activities. When the customer asks if there are any preferential policies, the sales consultant can pretend that there are few preferential policies at present, and it may take some time. If there is, they must inform the customer immediately, so they ask the customer for the phone number directly so as to inform them in time.

4. When making friends, you should. When chatting with customers, I found that I was a fellow villager or had some common happiness, so I said directly to customers, "So we are still fellow villagers. See fellow villagers, contact more in the future. Leave a phone call with each other and contact often in the future. " Then take out your mobile phone, make an action of inputting the phone number, and let the customer tell you the phone number. If you find that you have the same hobbies, such as photography lovers, immediately say, "Oh, so you also like photography, so do I, and I am also a member of the photography association. We often engage in outdoor photography activities of nude models. Leave your phone number, and I will definitely invite you to participate in the next activities of the association. Quite fun. " It is also to take out your mobile phone and enter the phone number, or you can ask the customer to say the phone number in a proper way.

5. ask for a discount When the price is negotiated to a certain extent, if the customer asks the sales consultant to apply to the manager, the sales consultant can play a trick and say to the customer, "Sir, if I go to the manager to apply for a discount gift, you must provide your real phone number. I'll go up to the manager later, and the assistant manager will send a message to your mobile phone for your confirmation. He won't agree if he doesn't receive your confirmation message. " At this time, the customer can only provide the real phone number, and the sales consultant immediately enters the mobile phone number into his mobile phone in front of the customer and dials again to confirm.

6. Ask for a business card when exchanging again. When the customer first enters the store, the sales consultant has generally given his business card to the customer, but in the process of walking around the exhibition hall, the customer is likely to lose the business card of the sales consultant, whether it is lost or not. If the sales consultant forgets to ask the phone number when the customer sits down, he will take out another business card in time and hand it to the customer. If the customer already has the business card of the sales consultant, he will say no, he already has it. The sales consultant should say immediately, "but I don't have your phone number yet." Leave one. " When a sales consultant voluntarily submits a business card to a customer, even if the customer refuses to accept the business card, he will have a psychological pressure to get benefits and give back, so he may give his phone number at the request of the sales consultant.

7. Tell customers to ask for it when they have a chance to win the prize. After introducing the product to the customer, tell the customer that there is a prize draw in the store. The basis of the lucky draw is to put the small ticket with the customer's real phone number and name in the lucky draw box for the lucky draw, so take out the small ticket for the customer to fill in. When the customer fills in the form, the sales consultant will call the customer to confirm that the phone number is true and valid. In order to win the lucky draw, customers will also provide their real personal phone numbers.

8. Ask for gifts. Storefronts can engage in some courtesy activities. When customers receive gifts, they need to fill in a customer information registration form first, and then distribute the gifts to customers. This method can also get the phone number of the customer.

9. If all the above eight methods are useless and the customer is getting up and leaving the store, it will be too late, but you must not give up. Just like Xiao Zhang at the beginning of this article, you can chase after the customer with a memo and say, "Sir, please leave your phone number. As soon as we have any preferential activities, I will definitely let you know. Don't worry, I won't bother you during your break, and I won't call you for no reason. If you don't leave me a phone number, our company will think that I didn't receive you well and didn't do a good job in service. I will be fined by the company, 50 yuan. Please leave your phone number, sir.

Look, I followed you to the roadside. What would you think if I were your employee and served your customers so attentively? We are in sales. It's not easy. Leave your phone number. "The sales consultant said this while sending the customer away, not only to the door of the exhibition hall, but also to the security booth at the door of the company, all the way, all the way to the roadside. The customer left his phone number as soon as he let go.