How to chat with customers when washing hair

No matter how polite and respectful language you use, if you just keep talking and ignore your customer, he will feel very unhappy. So look at each other when you talk. If you don't look at each other, it will make them uneasy. If you keep staring at each other, they will feel oppressed. You should look at customers with soft eyes and answer their questions sincerely. Maintaining eye contact can show that you are interested in what the customer says.

2. Use the customer's name to talk to the customer

Using customers' names can make them feel relaxed and make them more comfortable to talk. Everyone likes others to remember their names, so that they can measure their importance in others' minds. Nodding when customers speak can encourage them to give more answers.

3. Pay attention to customers' emotions.

You may want to have the most interesting conversation, but the best way to keep silent is to talk about it next time. Never chase you, it will only make guests hate you. If the guest really can't do it today (such as lack of money and time, etc.). You have to tell her that it doesn't matter if you don't do it this time. If you think I am right, I will do it for you next time if you have time.

For a new customer, never comment on their current hairstyle, hair or products they use or make badly. This will limit their interest in speaking and make them uncomfortable. Monopoly talk will also make customers feel oppressive and hinder communication channels. Snatching words will make customers feel depressed and quit the conversation. When talking, it is impolite to interrupt the guest before others finish the whole sentence, which will make the speaker uncomfortable. Listening to the other person before answering can reduce misunderstanding.

4. Always smile.

A relaxed discussion atmosphere is very important, especially smiling more and using humorous language, which can break the silence and reduce conflicts and frictions between them.

If you have different opinions, don't refute the guest's point of view immediately. You should say "your suggestion is very good, but can you consider the following opinions" before expressing your opinion. In doing so, I respected each other's suggestions and stated my own views.

5. Pay attention to each other.

Remember to sit down and chat for a few minutes before customers change clothes and wash their hair. This is an opportunity for you to get to know them. Although it is not absolutely accurate, at least we can get some enlightenment. At this time, you can pay attention to: what kind of clothes does she wear? Traditional or trendy? Leisure or formal? This can reflect his work or personality.