How to compensate for the damage of the courier?

The compensation standard for express delivery damage is as follows:

1. If the price is insured, the courier company shall make full compensation for the damaged courier, and the liability for compensation shall be determined according to the insured rules agreed by the courier business enterprise and the sender;

2. If there is no insured price, pay 3 to 5 times the postage.

Express delivery compensation needs to meet the following conditions:

1. The loss or damage of the goods shall be caused by the fault or negligence of the courier company in the delivery, transportation, storage and loading and unloading of the goods. If the goods are lost or damaged due to the customer's own fault or improper packaging, the courier company will not be liable for compensation;

2. In the process of express delivery, the customer chooses insured delivery, that is, the value of the goods is marked on the express goods, and the corresponding insured expenses are paid, and the express company makes compensation according to the actual value of the goods when making compensation. If the customer does not choose insured delivery, the compensation amount of the courier company generally does not exceed 100 yuan;

3. The customer needs to provide relevant evidence, such as goods value certificate, express bill, payment certificate, goods photos, etc., to prove the goods value and the responsibility of the express company. If the customer cannot provide relevant certificates, it may affect the compensation of the courier company;

4. The compensation amount of the courier company for the loss or damage of the goods is generally calculated according to the value of the goods, the compensation standard and the insured amount stipulated by the courier company. Customers can know the compensation standard and compensation amount when choosing a courier company, so as to better safeguard their rights and interests when compensation occurs.

To sum up, the compensation standard and actual compensation amount of different courier companies may be different. Customers should know their own compensation regulations and actual compensation when choosing a courier company, so as to better safeguard their rights and interests when compensation occurs. Consumers pay the courier fee, and the courier company collects the courier fee. The two parties have legally formed an effective contractual relationship, and the courier company shall complete the courier service as agreed. In the process of transportation, if the goods are lost or damaged due to the mistake of the courier company, as long as the consumer can provide proof of the value of the original courier goods, the courier company should compensate according to whether there is a quotation or not.

Legal basis:

"People's Republic of China (PRC) express market management measures" eighteenth.

Enterprises engaged in express delivery business shall publicize their service commitments such as service type, service time limit, service price, loss compensation, complaint handling, etc. in the business premises or in other ways. When the service commitment changes, the enterprise shall issue a service prompt announcement in time.

Article 17

Enterprises engaged in express delivery business shall inform the recipient of face-to-face acceptance when delivering express mail. Express delivery (mail) is well packed and signed by the recipient for confirmation. If the express mail (mail) is marked fragile and the outer packaging is obviously damaged, the enterprise shall inform the recipient to check the contents before signing. Unless otherwise agreed between the enterprise and the sender. For online shopping, payment collection and other express mail (mail) with special agreement with users, the enterprise shall clearly stipulate the rights and obligations of delivery and acceptance in the contract with the sender, and provide acceptance and delivery services that meet the agreement. After acceptance, the recipient shall sign for confirmation.

Article 40

Enterprises engaged in express delivery business violate express delivery service standards, which seriously damages the interests of users. The postal administration department shall order it to make corrections and impose a fine of not less than 5,000 yuan but not more than 30,000 yuan.