Feelings of foot bath shop

I went to the foot bath shop for a massage last night. When I finished the last project, my conversation with Miss Technician went like this:

Me: My shoulder and neck are uncomfortable. Please press it for me for a while.

Miss technician: OK.

The service bell reminded me that there were only five minutes left.

Me: It's almost time to press my shoulder and neck. Click somewhere else.

Miss technician is angry: you said that your shoulder and neck are uncomfortable. Let me press it for you for a while. Don't I know to press somewhere else?

He began to press other parts of his body.

I feel a little puzzled. I don't know if my little sister thinks I offended her professionalism, but I'm afraid I don't have time to enjoy other parts of my body. Then I didn't speak until I finished pressing it.

Me: Thank you.

Miss Technician: I just pressed a little more because you said my shoulders and neck were uncomfortable. I ...

My little sister gave me a very comfortable press, and I have forgotten the unhappiness just now. Now that she has brought it up again, I'll explain it right away.

Me: I know. It's because you're so comfortable that I say you're pressing it almost.

Miss Technician: Well, I wanted to, but I said too much just now. I apologize.

Me: Nothing, nothing.

So we ended happily.

Although this matter is very small, it is quite interesting to sum up later, and there are many places worth learning.

Miss technician must feel quite wronged at first, thinking that the guest said that her shoulder and neck were uncomfortable and asked me to press it for her for a while, and said that I didn't press other parts, which was simply inexplicable. Later, after being fierce, she let out her emotions. She felt that her words were heavy and she was afraid that I would complain about her service attitude, so she wanted to apologize to me.

And I didn't realize that she was a very delicate person. Two technicians in the same room, my sister who massaged me, will always ask me how I feel, whether it is suitable or not, and whether this part can be pressed. Even if I move a little, she will ask me if the water temperature is too cold. She should yearn for the same treatment.

And if I can finish my words, convey my emotions clearly, and not be stingy with praise, there will be no unhappiness behind.

If I had to do it all over again, I would say: You are amazing. It's really comfortable to press my shoulder and neck at once. It may take some time for other technicians to achieve this effect. Oh, the massage time is only five minutes. Let the rest of my body enjoy your expertise.

And the technician finally mentioned this matter again to communicate this matter, I also think it is worthy of recognition. Because even if I forgot about it at that time, my heart's bumps will make my friends comment when they ask about this foot bath shop in the future: the technique is still very professional, that is, the technician's service attitude is not very good, and he attacked me for no reason last time. And if I didn't explain it in time, if the technician forced herself to apologize to me just because of the work norms, she would definitely turn around and tell people how difficult I am as a guest.

Therefore, whether it is work norms or emotional counseling, speaking is an art, and everyone will have different ideas because they stand in different positions, even if the starting point is the same. Good communication is necessary. Everything is going smoothly, and things are hard to remember.

Learn to speak well, everyone deserves to be treated gently.

2021Feb 19