Demonstration speech of excellent bank employees

Corporate culture construction is a systematic project, which is based on knowledge and practice. The following are some samples of speeches I brought to you by some outstanding bank employees for your reference.

Demonstration speech by outstanding bank employees 1

In September of XX, I just graduated from college and started working in a credit union. Like many college students who have just left school and entered the society, their hearts are full of beautiful dreams and their blood is full of passion for the future. Looking forward to the fiery career, eager to realize the value of life, eager to succeed in life. At the beginning of my work, I was assigned to an internal savings post. The leisure of my work gradually made me panic, and I didn't have any business all day. During that time, it was the most painful period in the history of our Shagang Credit Cooperative. The restructuring of enterprises into cooperative foundations has strained relations with the government and has also had a bad influence among the masses. The prestige of credit cooperatives is not high. Agricultural Bank of China and Postal Savings Office seize the opportunity to seize the market and rob our customers. There has been a negative growth in deposits in our society, while the Agricultural Bank of China has increased by more than140,000, and the postal savings have also increased by more than 8 million. Almost all good account opening units have gone to the Agricultural Bank of China. At this time, I saw a man who was worried about the operating difficulties of Shagang Credit Cooperative. He was fidgeting. He worked hard to help Shagang Credit Cooperative decline, almost exhausted. He is our director, Comrade Wang Yuwen. I was on duty with him. I have never seen him sleep soundly. He often tossed and turned and got up at midnight to smoke. Sometimes, I talk with him almost all night, talking about the challenges we face, how to open up a new situation in our work, how to create a business environment, how to achieve business goals, and how to increase employees' income. What impressed me the most was that he made me clear about the correct outlook on life and values. Where the struggle of life begins, the value of life is reflected. What educated me most was that he instilled in me the concept of credit cooperative service: service is the core of competition. In my impression, he never used empty preaching, but borrowed from others and was deeply rooted. From his extensive knowledge, I saw my own shortcomings; From his high sense of responsibility and mission, I have established my own sense of responsibility and mission; From his professionalism, I made clear my direction of struggle; From his business philosophy, I demonstrated the purpose of service first. I made up my mind to use the three-foot counter as a platform to show the elegance of contemporary college students, as a window to show the image of Shagang Credit Union and as a window to show the spirit of Hai 'an Credit Union.

Today, I successfully fulfilled my original oath. The service of our Shagang Credit Cooperative has been greatly improved, and my personal image has been well received by customers, colleagues and leaders through service. For more than three years, I have been thinking about how to do a good job in counter service. Through continuous summary and improvement, I found a set of effective service methods.

First of all, to do a good job in service, we must have high quality. Good personal qualities are comprehensively reflected by your knowledge, your work, the way you treat people and your rich individuals. Provide services to customers with excellent business skills. My computer skills are not very good in the whole system, but I pay attention to the consistency and coordination of actions when doing business operations. Under the condition of ensuring correctness, giving customers beautiful enjoyment is an opportunity to show their personal ability and also a good opportunity to establish the image of credit cooperatives. The second aspect of high quality is the generous attitude of receiving customers. The civilized and high-quality service we provide, I think, is first of all a deep feeling, not blunt words and formatted procedures. My customers will feel at home when they come to me. The third aspect of high quality is to become an expert and speak jargon. To do this, we must strengthen our study, have a wide range of knowledge, have a deep understanding of the problems, and be proficient in all financial products operated by credit cooperatives. There is a business owner who needs to verify 500,000 yuan when he opens basic deposit account in our company, but the money is in Nantong, so it is not convenient to carry. In addition, our current savings passbook is only available in Hai 'an, so I gave her a lot of ideas and finally solved the problem with Jinqiao Card. Through business and conversation, he changed the backward service concept of our credit cooperatives. It can be seen that the service of high-quality employees can not only shape their own image, but also show the good image of the whole credit union.

Touch your customers. Touching is a kind of spiritual tremor and emotional sublimation. To move customers, we must first be moved by their diligence, kindness, creativity and frugality. Only by serving customers with such a mentality can we move customers. Every customer who comes to our credit union to save money is accumulated through hard work. Every time I receive their money, I feel respect for them. There is a customer named Liu Guoxing, who is in the bean products business. The first business I do when I go to work every day is that he deposits more than 1 000 coins and damaged coins, which are available every day. I will take them away when I deposit a certain amount. I never bothered, nor did I blame him for saving money in noodle soup. Every time I come, I am always caring and attentive. It is not easy for people to make money. Every day, I work in the middle of the night to make bean products, and I have to send these bean products to several nearby towns before dawn. His job is much more difficult than mine. I always serve him with this feeling of being moved by him. After a few months, he was deeply moved by me and felt very sorry. In addition to praising our services, he also took the initiative to contact business friends to handle business and introduced many new customers to our company. The second is to give customers care. Caring for others is a good moral cultivation, and more importantly, our concern for customers is our concern for our own work. At work, I pay great attention to details, such as a towel in summer, a cup of boiling water in winter, and reminders in rainy and snowy days. Take the initiative to chat with customers in the process of handling business, where children go to school, how their grades are, how the elderly are doing, and how their income is this year, so as to narrow the distance with customers through care. In the second half of last year, a customer came to our bank to withdraw money. Through understanding, the customer's children are in Grade Two in Qutang Middle School, and their grades are not very good. He wants to spend money to please the teacher. I thought it was not easy to earn some money in the countryside, so I contacted a good friend of Qutang Middle School to help me say hello and solve the problem. Helping customers is helping yourself. At the end of last year, this customer successively deposited all the due deposits of Agricultural Bank of China into the credit union. I deeply realize that only by caring about customers and treating them as relatives can we get the rewards from customers.

Walk into the hearts of customers. Quality service is actually heart-to-heart communication. Go into the hearts of customers and recommend our financial products from the needs of customers, so as to truly seize customers. This requires us to listen to customers' suggestions and accumulate more information in our usual services. In the specific service, we should actively cater to the psychology of customers, especially some old customers, big families and excellent customers, set reasonable storage and storage periods for them, and do a good job in family financial management for them. As far as education savings are concerned, customers didn't understand it when they first came into contact. I introduced them seriously and objectively, and set them a reasonable deposit period, monthly deposit and zero cycle, which attracted many customers. Now, education savings have become the first choice for old customers. Entering the hearts of customers also lies in the improvement of service methods, such as door-to-door service for specific customers. An old customer named Wang Baolai opened a small supermarket and saved money every two or three months. Suddenly he hasn't been here for a while. I took the initiative to visit at noon. As soon as I know the situation, 2000 yuan is full of broken coins. He said he was afraid of wasting our time. I reassured him and spent more than two hours sorting out 2000 broken coins and saving them. Shao Wencheng, the owner of gas station, has a great demand for one-dollar coins. He often comes to me to exchange. After a long time, he felt embarrassed and went to other banks to exchange it. Knowing this situation, I took the initiative to send the change to his home at some time. In the long run, he became our loyal customer. Service comes from sincerity. Only through caring service can we enter the hearts of customers and establish a long-term and stable customer base of credit cooperatives.

Provide value-added services to customers. Value-added service is an extension of service scope. In the usual work, never forget to solve problems for customers. Due to the continuous updating and progress of settlement means, accounting personnel of township enterprises do not understand the new settlement means. When handling the settlement business, I don't know how to fill in the voucher in a standardized way, dare not seal it, dare not fill in the endorsement, and don't know how to use the payment cipher. Every time I encounter such a situation, I take the initiative to help them, take the trouble to explain clearly and do a good demonstration.

After working for more than three years, I have made small achievements in my work, which is the result of constant encouragement from leaders and colleagues. Wang Yuwen, our director, always stresses service at every meeting. Every time a customer gives feedback on the improvement of service quality, he always comes back to encourage me: Xiao Bing,&; Times; & era; & era; Praise you in front of me today! All this has given me great encouragement, which makes me feel that I can't repay my leaders and customers without wholeheartedly investing. For more than three years, I have devoted myself to my work. I am the last one to get off work every night and the first one to work overtime at night. I was the last one to take the job at dinner, and I was the first one to walk in front when I worked hard. I have to shoulder the burden of archives construction. Last year, roads and bridges were built between Shagang and Nanmo, and cash trucks couldn't get through. I had to rush to Nanmo Credit Union to deliver money and pick up my bag. Rain or shine, I rush to run every day. In cooperation with my colleagues, I not only do my job well, but also help other colleagues to do their job well together, especially in business communication. I actively introduce good methods in my work to my colleagues, carefully help comrades who are not very skilled in business to improve their operational skills, help them improve their business level and improve our overall service quality. During the holidays, I often spend some time to pay a return visit to our customers and ask them to talk about our shortcomings, their needs and improve our work.

Hard work has been richly rewarded. At the same time, he was selected as an advanced individual of the county association for two consecutive years, and was recommended as an advanced individual of the provincial association this time. Our Chairman Ma and other leaders of the Associated Press also affirmed and praised my work on many occasions. My heart is excited. As an ordinary worker, I have only made a little progress, but I have received such care from the leaders, which will be a great motivation for my better work in the future.

Leaders and colleagues, we are a lucky generation, and we are very happy to meet the flourishing age of Hai 'an Credit Union, which is a rare opportunity in our life. In the face of such a fiery career, our fiery youth is developing vigorously and our fiery heart is jumping. Today is the time to embody values and carry forward our will to struggle; Appreciating the scenery of life is the first step to our success. We are soberly aware that today's opportunity is rare, and the future glory needs our wisdom and sweat. We are shouldering the mission of moving forward into the future.

Demonstration speech of excellent bank employees II

Hello, leaders and colleagues:

Today, I am very happy to attend this symposium, meet and communicate with you, and thank the leaders for providing us with this opportunity. First of all, my name is aa, and I'm from M Bank! . 65438+February 1 It was the time when I officially entered the M line, and four months passed in a blink of an eye. I still remember the scene of recruitment. M We are all young people who have just graduated from college, with ideals and ambitions. After layers of selection, only one hundred people remain.

If we choose the Agricultural Development Bank, it is better to say that the Agricultural Development Bank chose us. When I learned that I had become a member of the Agricultural Development Bank, I proudly said to my father, "I have found a career that I love all my life." I remember the moment when I signed a contract with M Bank after the training: "I told myself in my heart that I not only found a job, but also found my own career, and I would turn it into the career I pursued all my life." Facts have proved that my choice is correct. Because I love it, I decided to walk with it and forge ahead together in my future life. I remember that on the day of registration, President B told us earnestly: You are the future and hope of Bank M, and the future of Bank M depends on you young people. You should keep your word, learn from the older generation with an open mind and find your own career goals. At this time, I realized that as leaders, they just hope that our new employees can do a good job, love a line and find their own goals in life. Although I have been doing the same job "bookkeeping, account reconciliation, collection and payment" every day for the past four months, every job is a mission and a new starting point for me, and I have learned a lot from it. I know that as a comprehensive teller, the first task is to learn to be serious and understand the way of banking bookkeeping from bookkeeping. I remember when I first started working, I was very confused. I don't understand every account. There are always mistakes. I was ambivalent. Am I suitable for this repetitive work style? Later, knowing that everyone in the unit began to learn from this kind of repeated bookkeeping, I found the starting point and confidence of my work. I began to learn with an open mind. If I don't know, it's like asking the older generation for advice. After four months of work and life, I realized that M Bank has changed from closed operation to efficient loan. From supporting a single field of grain, cotton and oil circulation to supporting large-scale agriculture; From manual bookkeeping to the company's stand-alone version, and then to the integrated business system in the national data collection; From manual interbank transactions to electronic interbank transactions, and then to real-time electronic remittance; From paper documents to electronic documents. Seeing the growth of M-line, I am very proud and full of hope for my future. While remarkable achievements have been made in the reform and development of M Bank, the problem of filing a case by grass-roots institutions has never been effectively controlled. The occurrence of these cases not only caused huge economic losses to our bank, but also adversely affected our social image. The occurrence of the "4.29" incident shows that there are some shortcomings in our risk prevention. The following is my personal opinion: 1 First of all, business is operated by people, so the selection and configuration of business personnel is very important. At the same time, while expanding external demand, strengthen the construction of internal management system and form a set of internal management mechanism with strong execution. Secondly, M Bank should form a perfect legal system. For some enterprises that refuse to repay the loan, we will safeguard the interests of our bank through legal means, so that those enterprises that defraud the state money will be discouraged and high-quality customers will have enough loans. Finally, the loan business process is complex, and qualified enterprises will not choose our bank. The issuance of a loan requires grass-roots banks to collect information, go to market research and conduct repeated rating work, which is even worse for those enterprises that are in urgent need of liquidity and have lost many potential customers.

The above is my understanding of the Agricultural Development Bank since I worked for four months. I believe that with the continuous efforts of all staff, M Bank will be better. thank you

Demonstration speech of excellent bank employees 3

Hello, leaders and colleagues!

My name is xxx, I was born in xxxx, and now I work in my own branch. I am an ordinary teller and a new employee of the bank. From the end of xxxx to the north of the city, I worked in Xiangyang and Longben successively.

First of all, I would like to thank the bank leaders for giving us the opportunity to become a temporary worker. This is the first time for many colleagues, and it may be the last time for some people. This time, I saw hope and goals. This kind of encouragement and upward mobility gives us temporary workers not only opportunities, but also a heartfelt fairness.

Then I'll talk about my own works. In recent years, I have been unknown. I have always been a down-to-earth and ordinary saver. I think this is not because I don't have a higher pursuit of work, but I believe that as long as I have been working hard and preparing, I will have an enterprising heart, and opportunities are always available, and opportunities are always reserved for those who are prepared. Because as a temporary worker, I used to lack self-motivation, muddle along, and do it with peace of mind day by day without thinking too long. Later, I heard a short story about the problem of ideas. This story is about two farmers coming to work in the city. They are thirsty. They go to a shop to buy water, and a glass of water costs two yuan. One of them thinks that water is free in our place. It seems that it is more difficult to survive in the city, so it is better to go home, so they live a life with their backs to the loess. The second farmer doesn't think so. He thinks their water in the country is free, but it can be sold in the city. It seems that there are many opportunities, so he decided to stay and develop, and made good progress in the city through hard work. From this story, I understand that it is very important to treat one thing, just like working as a temporary worker in CCB, and it is not an excuse for not trying to give up. As long as you don't give up on yourself and persevere, there will always be a bright future. Therefore, I can always find pleasure in repeating boring work every day. When I saw some customers who really served them say thank you to me, I felt that all the work was valuable. At the two marketing meetings every year, I can complete the tasks assigned by the leaders of the bank with good quality and quantity, do a good job in product marketing, unite colleagues and cooperate with colleagues to complete the product tasks of the branch. In my spare time, I look for books on finance, strive to enrich myself, and like to write articles. So far, I have published dozens of articles on xxxx.

Building a cooperative society requires many efforts, one of which is to include the possibility of upward mobility from the lower class to the upper class, so that the lower class can feel hope and equality. As one of the temporary workers, CCB has opened this window, and I am sincerely willing to bow to CCB regardless of whether it is possible to break through. Thank you for making this possibility a reality!

Demonstration speech of excellent bank employees 4

Leaders and colleagues: Hello.

The topic of my speech is "Love your work with your heart". It has been several months since I joined the big family of CCB in March. In these months of work and study, I have felt a lot and benefited a lot. My speech is "speech for new employees of banks". Psychologically speaking, before taking part in this speech contest, I seldom spoke Mandarin in public, let alone in such a public place. In my hometown, speaking dialects has become a habit. However, I came to power today because China's financial industry is facing new opportunities and challenges in the new century. China Construction Bank was selected by the State Council as a pilot bank for joint-stock reform of state-owned commercial banks. As a CCB employee, I am full of confidence and confidence. To achieve the goal of shareholding system reform, it is necessary to continuously improve the core competitiveness, shape a good service brand of CCB, win customers and win the market with high-quality services. So, I am here today. I want to make a speech in Mandarin. Maybe my Mandarin is not standard, but everything is difficult at the beginning. I hope this is a good start. Thank you. Please give me an encouraging applause.

* * * Branch is a newly established institution of the Bank, and its customer resources are scarce. Our strongest competitive advantage comes from excellent service. I have worked in the big family of CCB for many years, and we all know that "excellent banks come from excellent services and excellent services come from excellent employees". Taking customer satisfaction as the criterion, we will establish our good social reputation with our own standardized professional behavior and good professional ethics. This is what all CCB people must do under the new situation.

In order to meet the high requirements of modern commercial banks for the comprehensive quality of front desk tellers, I picked up books again and learned from young people. In a short time, I have mastered the necessary business knowledge of comprehensive tellers such as saving, counting money, anti-counterfeiting of RMB and foreign currency. Speaking Mandarin is my biggest challenge when I work at the front desk. Because I haven't studied Chinese Pinyin, I don't know the correct pronunciation of every word, and I don't have the habit of speaking Mandarin at ordinary times, so it is difficult to speak often. So I found out my daughter's Chinese textbook, starting with the most basic pinyin. I am the oldest in the Putonghua training class held in our office. Although everyone can't help laughing when I speak Mandarin, I am the hardest. I boldly went on stage and read aloud, so that teachers and colleagues could correct their pronunciation mistakes. "No pains, no gains", I'm glad that I can finally communicate with my customers in standard Mandarin.

Some people say, "If you want to change the environment, you must first change yourself". Of all the speakers today, I may be the only one who speaks nonstandard, but if I am not the first, I am the only one. I hope this brave attempt can become the touchstone for improving service and winning customers. hellip& amphellip

Demonstration speech of excellent bank employees 5

Dear Chairman Zhou, Director Li and colleagues,

Hello everyone! My name is Pang Huan. First of all, I would like to thank President Zhou, leaders and colleagues for their recognition and trust, which gave me the opportunity to study with you here on behalf of new employees. 2065438+joined the company in July 2004 and is now an employee of the management department of the branch. I don't have to feel too strange about us, and I just came a few months earlier than everyone present.

Unconsciously, I have been in the company for more than 5 months and have a general understanding of the group. The company is in a period of great development, and is in an important period of rapid development, diversified construction and cross-regional development of the construction industry. Such a period has created a good exercise platform for us, and also posed a greater challenge to our work ability. At present, the international economic situation is complicated and severe, and the real estate is strongly suppressed by policies. The company can still improve its pace and continue to forge ahead, which shows its strength and leadership.

As new employees of Guangxi Urban Construction Group, we should not only be strict with ourselves, but also have a conscientious working attitude to create better benefits for the company. Group leaders also attach great importance to our study, work and welfare. I'm not afraid to tell you that I'm an intern in nanning college for vocational technology. 10. Compared with the people present, I am probably my senior and senior, and even have much more work experience than me. However, our new employees in July did not feel inferior because they were interns or lacked work experience, because the group attached great importance to our interns and was willing to spend time and energy to cultivate our independence and become the backbone of the company in the future.

When I first came in, I was deeply impressed by the communication class that President Zhou gave us. The chairman told us about his hard experience in establishing a group, which made us feel rich and wonderful, but it was really worth learning. Chairman Zhou knows that almost all of us have not graduated from junior college, so he

It points out the direction for our future research. The chairman said: if you want to make a difference in the construction industry, you must have a certificate. The certificate is not as simple as our five-member certificate, but a builder. We all know that there are certain conditions for obtaining the construction engineer's certificate. For example, a first-class builder must graduate from college. Therefore, the chairman suggested and encouraged us to try our best to get an undergraduate certificate to enhance the value of life. The chairman said; To obtain an undergraduate certificate, you can go to an undergraduate college by correspondence, self-taught undergraduate, and undergraduate-undergraduate connection. After getting the undergraduate diploma, the company can arrange for us to take the first-class construction engineer immediately, and then the salary will not be two or three thousand.

Knowing that we just came out of school and lacked actual combat experience, the group leaders specially arranged middle-level leaders of the engineering department to give us special training, and often took us to the first-line construction site to visit and study, which gave us a deeper understanding of the construction site and the company's management model. After more than a month's training and study, the leaders of the group got a general understanding of our work ability, and then sent them to work in the first-line construction sites such as Fangcheng, Yulin, Baise, Hezhou and Wuzhou Beiliu according to everyone's actual situation. The group leaders didn't ignore us because we dispatched the construction site, but they were still very concerned about our work. They often call our new employees, care about us, and ask us if we have any difficulties at the construction site and need help from the company. In addition, the leaders of the engineering department will personally visit and guide the employees appointed by our group at the construction site. On the occasion of the Mid-Autumn Festival, the company specially arranges people to distribute Mid-Autumn Moon cakes to every assigned employee, which makes us feel at home. At the same time, the group leaders also keep close contact with the site owners, so that we can give full play to our role in the project.

No pains, no gains. The group also attaches great importance to our welfare. Every new employee has a fixed evaluation period. Don't underestimate this assessment period. We should make use of it.

Show yourself well during the examination. A colleague who came in with me is now a builder in the project department. He is a very hard worker. I often contact him in projects. He would tell me that he studied with his master during the day and read by himself until 2 or 3 o'clock at night. A month later, he won the attention of the project boss because of his outstanding performance in the project department, and his current salary has reached 3000 yuan. He is like us, and so is he. In the project, he not only got a higher salary, but also got the reuse of his boss and company, so there is no need to elaborate on his future development.

"Plum blossom fragrance comes from bitter cold, and sword front comes from sharpening." As a new employee of the Group, we should be prepared to meet the opportunity with great ambition, work in a down-to-earth manner, constantly supplement and learn, be competent for our own work and make progress together with all leading colleagues. I believe that as long as we sincerely serve the company and do things in a down-to-earth manner, our dream will eventually come true!

Thank you!

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