How to deal with people who are difficult to communicate?

Share a book dealing with difficult people.

First, know yourself.

The key to successfully dealing with people who are difficult to communicate is to understand what causes their behavior. In addition, if our self-image is positive, it will be easier to deal with the words and deeds of those who are difficult to communicate. Our character has been basically formed in childhood. These personality traits will not only affect the behavior of people we think are difficult to get along with, but also affect our reaction to them, but we can completely change our self-image. As long as we stop, think from the standpoint of others, control our emotions and react calmly and rationally.

Second, different types of behavior.

Identifying personality types that are difficult to communicate and understand enables us to cope smoothly. Most behaviors can be divided into three basic types: passive type, strong type and confident type.

Passive behavior-putting other people's needs above their own, insecure, prone to anger, anxiety, depression and frustration.

Strong behavior-sacrificing others to meet their own personal needs, tend to be bullies, no matter what, it is the fault of others and will not admit their mistakes.

Confident behavior-not only care about your own rights and opinions, but also care about others, and strive to achieve a win-win situation.

Confident people are the type we are most willing to deal with. By developing ourselves in a confident direction, we will be more capable of dealing with passive and powerful people.

Third, deal with various problem groups.

The best way to change the behavior of a difficult person is to see what the world is like from their perspective.

Insecurity-they lack self-confidence, always criticize others, attack others first, or can't decide, and always delay action. All the answers should help that person build self-esteem.

Negative people-they may ask, "What's the point?" Or stick to your own way is correct, otherwise it is a waste of time to avoid your own failure. It is important not to be negatively infected or waste time arguing with them.

Selfish people-they usually don't stop to think that what they do may cause damage or harm to others. The effective way is to stay calm and explain what you have done to them.

To be a pleasant person, you should:

Keep open and friendly body language.

Make them believe that you value their point of view.

Praise them sincerely

Encourage them to put forward suggestions and methods to solve problems.

Save their face by stating facts instead of opinions, and then guide them to put forward their own ideas.

Four. resolve the conflict (between)

Although the conflict itself is inevitable, it is not necessarily destructive and stressful. If conflict can be used constructively, it may bring positive results.

In the face of dictators (people who are extremely egoistic) and handlers (people who are plain on the surface and pay attention to details), we must put the facts;

Be energetic in the face of fanatics (energetic people who can inspire others) and express support and encouragement to them at the same time;

Be patient and listen to people who feel the same way (thoughtful and indecisive people).

To successfully deal with difficult customers, you must first understand what they are thinking, so that you can concentrate on solving problems. If you can't solve it, at least try to find a place to express your sympathy.

Five, basic communication skills and body language

It is easy to misunderstand, and it is also easy to be misunderstood by others, so speaking clearly and listening carefully has always been a good way to avoid misunderstanding.

Another important tool for good communication is to give feedback, which can not only show your reaction to what you hear, but also help speakers clarify what they want to express when communication is not smooth.

Explaining what you said in another way is also an effective way. Choosing different words may clarify some ambiguities.

Nonverbal signals are also useful. Body language can strengthen or weaken what we say, and our trust in each other or the listener's special actions may expose their thoughts.

Frown-implies that he disagrees with what you say or doesn't understand.

Avoid eye contact-he is bored or lacks confidence, or he may be hiding something.

Scratch your nose-he may be confused or dislike something.

Speak quickly-he may be nervous or worried.

Switch feet back and forth-he may get impatient.

A confident person usually keeps proper eye contact, stays relaxed, and encourages others by smiling or nodding when talking.

Six, how to say "no" and deal with difficult customers

When we need to say "no" to other people's requests, we may face some difficulties. But many times, saying "no" is the only honest and feasible answer, and this answer has many constructive statements.

If you don't refuse to do something at first because you don't want to upset others, it is likely to lay a hidden danger for the future. On the contrary, if you are polite and decisive and explain why you can't help him, you are more likely to win the respect of others and be regarded as a positive person by others.