Summary report on logistics customer service work

Summary should reflect the whole work or the whole picture of a work, so all aspects should be considered in the content arrangement, and no aspect should be missed in the whole work and no link should be missed in the single work, otherwise the objectivity and comprehensiveness of the summary will be affected. Next, I'll take you to see five model articles of the summary report on logistics customer service, hoping to help you!

Logistics Customer Service Work Report 1

Leap before our eyes year by year, all kinds of scenery, a year has completed its task, it is coming to an end, we have to usher in a new year, new challenges, new opportunities and a new era! Thank you for all the touches and encouragement this year, and look forward to the surprises and gains brought by the new year. I want to hold an upward heart, and then devote myself to my own efforts every day, so that the flowers of my struggle can flourish!

I have successfully completed this year's customer service work, and there have been some setbacks in the process, but most of the time it is still very smooth. This makes me very gratified. At first, I felt that I was not suitable for the job of customer service, because I felt that my ability to deal with emergencies and things was not particularly strong. But when I entered the company and really sat in this position, I found that there is no suitable in this world, only you are willing to do it. We are born to be human, we need tolerance, we need to learn, and we need to change more than what we are willing to do. There are some things waiting for us to try to discover, because when you are adventurous, you will be a more innovative and enterprising employee, and leaders will often appreciate those who have ideas and goals. So this year, I have grown a lot, from stuttering at the beginning to being eloquent now, which also witnessed my efforts and continuous progress. Here, I also want to thank those companions who have been helping me accompany me. You have given me encouragement and confidence again and again. When I am in trouble, you tell me, maybe the next moment will be fine. A person can be smooth sailing, not only by his own efforts, but also by a group of people behind him supporting us.

The New Year comes to us in a long cloak. This is the end of time and the beginning of time. This year, I strictly abide by the law in my work and do a good job in every little point. There is no precedent for being late for work and absenteeism, and it is also a good example for colleagues. In the next year, I will better uphold this attitude and continue to work hard. Every day in the future, I will maintain a positive learning attitude and a good working attitude. I am also eager to make my career by going up one flight of stairs in this customer service job.

In the coming year, I will make continuous efforts from my service attitude, policies, customer first, learning from peers and maintaining the company image. Only by making myself an invincible person will I have more confidence to try more difficulties and my career will get better and better. The new year is coming, here I want to wish you all continue to make a fortune in the new year, and the company can soar and have unlimited prospects!

Logistics customer service work report II

I have entered the _ _ _ _ logistics, and at the arrival of the new year, I want to make a summary of my work here, hoping to make greater progress in 20021year. I don't have any experience in logistics before, and I'm worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of the manager and colleagues of the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I would like to thank _ _ _ _ manager and colleagues for reminding and correcting my mistakes in my work in time.

After becoming a full member of customer service in _ _ _ _ _ company, I have a deeper understanding of the work of customer service and have a relative improvement in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility. Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, if you make a mistake when entering the order, or if you don't handle things properly when you are on duty on weekends, it's okay to say "I'm sorry, I dialed the wrong number" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Don't get emotional at work. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion.

Finally, regular or irregular internal and external training. The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

Think of the company as home and save every bit of energy. Regard colleagues as friends, and enhance the cooperation spirit and collective cohesion of team members. Think in one place and work hard in one place. I think our company will be better!

Logistics customer service work report 3

I didn't stay at home all the time for 20 years, but went out for an internship. Even if the time is not long, I have gained a lot. This internship, let me see the life of office workers, understand the workflow of a courier company, the work of a customer service staff, and contact the field of courier logistics. Practice is the process of experiencing life at work. What you do may be complicated, but it is an unforgettable experience, with helplessness, experience and insight. Contemporary college students should boldly go out and exercise their survival ability.

First, practical purposes.

(1) Experience the society and exercise your viability.

(two) engaged in the service industry, learn to communicate with people.

(three) familiar with the operation process of the courier company and gain work experience.

Second, the content of social practice

(1) Help the company's customer service to make a monthly statement from _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

_ _ _ _ _ _ company is a national express delivery company, and my internship location is _ _ _ _ site. Express mail is divided into receiving and sending and dispatching. Receiving and posting refers to the express mail sent by other sites to this site, and delivery refers to the courier of this site receiving the express mail in the service area of this site and sending it to other areas. The payment of courier fees can be divided into postal payment (sender's fee) and collection payment (receiver's fee), and there is also a monthly settlement, that is, for some companies with long-term business cooperation, they can choose to settle once a month. The courier company keeps a face sheet for each courier, and the freight is recorded on the face sheet, and each receipt and delivery will be recorded in the computer. _ _ _ _ _ _ _ has long-term cooperation with _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

During this period, I classified the album list according to the company name, calculated the sum of the express delivery expenses of major companies in _ _ months according to the calculator, and checked it with the data on the computer to make sure it was correct. This is a very troublesome job. Because of the manual input process of data on the face sheet, the process of sorting out the face sheet according to the company name, and the process of calculating the total cost with a calculator, mistakes may occur. Some data will get different results after repeated calculations, so it will be more laborious.

(2) Handling the problem pieces

The telephone number of some express mail recipients is wrong, or the phone is turned off, or the address of the recipients is beyond the service scope of the _ _ _ _ _ courier company, so the salesman can't deliver them, and the recipients are unwilling to pick them up by themselves, or the express mail is damaged or sent by mistake during delivery. The customer claims that he doesn't know the sender and requests to return them. An express mail with this problem that cannot be delivered to the recipient is a problem.

As customer service staff, we should deal with problems in time. For the express mail beyond the service scope of the courier company, the customer service staff should first call the recipient to explain the situation and let the recipient pick it up at this station. If the customer is willing to pick up the parts at this site, the customer service staff should explain the specific address of this site to the customer, and then put the express mail in a special box for the customer to pick up. For all problems, the situation should be reported to the national networking system, and the receiving problems should be reported to the express delivery place through _ _ _ _. After contacting the sender, the customer service of the sending place will inform the customer service of this site in time after determining the solution. For damaged packages, after determining the weight, they will generally be repackaged by this site and sent out. For the case of wrong phone number, the customer service at the sender's place will generally contact the sender to determine the new contact information of the recipient, and then inform the customer service at the sender's place through _ _ _ _ _ _, and the customer service will handle it in time. For the express mail that is not in the area and the customer does not pick it up at home, the customer service at the sending place will generally choose to turn it over and let other courier companies send it.

(3) Upload the express data sent and received by this station.

_ _ _ _ Express mail sent by other sites to this site The express mail sent by this site to other sites is scanned by the salesman with a gun scanner when it is put into storage. After the salesman started sending parts, the customer service staff uploaded the gun data to the national networking system, so that the system could show that it was sending when making online inquiries. Then compare the express mail received by this site with the express mail data to be sent to this site on the system, get the express mail data with or without delivery, and send the data to the _ _ _ _ discussion group to remind the sending site to follow up in time.

(4) Answer the phone and serve customers.

Some companies or individuals call to ask for some information, such as the charging method of _ _ _ courier company and whether _ _ _ can be delivered to a certain city or town. For this problem, we should look up the latest national service scope table on the computer or call the relevant website to ask. The receiver or sender calls in and asks if there is any express mail being delivered, where it will be delivered, when it will be delivered to the receiver, and if it has been signed, whether it will be signed for me. For this kind of problem, customer service personnel can find the information they want by entering the express number on the system.

This kind of work is complicated, so you should pay attention to polite language when answering the phone. Some customers don't want to pick up the express mail themselves, and they will be very dissatisfied with the service of the courier company and complain to the customer service staff. Some customers' express mail is urgent, and they always call in to rush it, that is, let the salesman send a certain express mail ... These situations often happen, and one person will be too busy, so when dealing with these problems, we must prioritize. This kind of work tests people's ability and endurance in dealing with emergencies.

Third, the harvest of internship

It's important to communicate with people.

Communication with others plays an important role in normal study and work, especially in some specific work. When you are new to something, only by fully communicating with others can you explain your incomprehension, increase your knowledge and understand the working principle in communication with others. Communicate with others with skill, punctuality, mutual respect, cooperation and understanding.

As a customer service staff, the most common thing to do is to communicate with others by telephone, and sometimes the information told by others will be accurately passed on to another person. In the process of transmitting information, when the focus is not clear, it will affect the work and lead to inefficiency. Identify yourself when you answer the phone or make a phone call, let customers know what you do, give the company name, and your name can be omitted.

(2) be calm and have priorities.

The ability to cope with sudden changes, the ability to withstand blows, and the ability to control and adjust emotions are indispensable qualities of an excellent customer service. Some customers think that the service they paid for is worthless. When they find that the service is poor, they will be very dissatisfied with the customer service on the phone. Customer service can only bear it, and can't argue with customers. Customer service should be familiar with the operation principle of the company, be able to analyze and solve various problems, and not shirk, shirk or delay. The work of customer service is more complicated, so it is necessary to prioritize and improve office efficiency.

(3) Learning is everywhere. In actual combat, I found my own ability defects and consciously taught myself.

In the process of work, I also found my own lack of existence ability. In the eyes of others, college students are rare, and their ability to do things is better than others. In fact, their ability to do things comes from real experiences. The knowledge learned in the classroom is not necessarily used in the workplace, and the skills needed in the workplace are not necessarily learned in the classroom. Employees who have worked in the same position for the same long time may get different things. The process of consciously learning by yourself and increasing your knowledge reserve is the most precious.

In this internship, I often heard of all kinds of place names, both inside and outside the province, including prefecture-level cities, county-level cities, or towns within the county. Because I have been away from my hometown for a long time, I am not familiar with the geographical location of the county town. People asked me if I could send a town or a village, but I couldn't answer immediately. Usually at leisure, I look at the map more, only to find out how little I know about my hometown.

(d) I feel hard at work, and every job is not easy. I usually understand more.

The salesman of the company always runs his business in the sun, and the customer service staff may suffer indignities from time to time in the tedious work, because any link may make mistakes. Some customers are very accommodating and understanding, but some customers deliberately find fault ... After this internship, I realized that work is hard, and mutual understanding and empathy will have an impact inadvertently.

(5) Discover the importance of knowledge and cherish learning opportunities.

Nowadays, most people can't work without computers, and the position of computers in people's lives is self-evident. New information is constantly emerging. To understand new information, you must have professional knowledge. In addition, a person without computer typing skills can't do this kind of work ... information is being updated and ideas need to be updated, so we should cherish the opportunity of learning. And this kind of learning opportunity is not only in the university classroom.

Logistics Customer Service Work Report 4

Flying snowflakes bring winter information and send away a full and busy year in 2020. Time is always so fast, in the blink of an eye, 2020 will pass silently! Over the past year, with the strong support and help of company leaders and colleagues, the customer service work has progressed smoothly. Now briefly summarized as follows:

2020 is an unforgettable year for me. My job content has not changed much, and the focus is still on communication with customers and data collection. However, I made some adjustments in my work ideas and methods, felt the pressure, and at the same time incorporated the joy of harvest.

Under the leadership of the department manager _ _, all the work gradually became formal, and the planned maintenance task was successfully completed. As a customer service staff, I pay attention to combining action with communication this year. After the installation and maintenance, I made a telephone call back, listened carefully to the opinions and suggestions of customers, and established an electronic file for customers in time. The company sends a warm and inspirational message every month, which enhances the company's service image and is well received by customers. Although the customer service work is trivial, in this process, through extensive collection and study of other companies' service regulations, some progress has been made in work organization and service norms. After strict examination and effective monthly accounting of Sambo parts, the total amount of Sambo parts this year is controlled within the plan, which is lower than last year. With the joint efforts of everyone, the total fees have increased and the economic indicators set at the beginning of the year have been successfully completed. In the process of communicating with customers, making cultural walls and making effective use of network information platform, I have exercised my language communication ability and written expression ability, and at the same time fully realized my lack of knowledge and needed to constantly improve myself. In terms of business ability, through more than a year of humble study, I have a full understanding of some products and accessories, and many of them are still not very clear. In my future work, I need to study hard and consult with an open mind.

Although the work in 2020 has been on the right track and made some achievements, there are still some shortcomings, mainly the lack of positive and optimistic attitude, lack of dedication to customer learning and service, a certain gap compared with experienced colleagues, and no substantial improvement in business ability. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

In 2020, the career gained a lot. Through _ _ _ _ _ training and outreach training, I have a clearer understanding of the team and a more accurate analysis of myself. Time is always circulating, but the years are precipitating. 202 1__, I will devote myself to the new year's work with hard work and passion, and strive to improve my knowledge beyond what I already have. At the same time,

Logistics customer service work report 5

Time flies, _ _' s life at sea is coming to an end. First of all, thank you very much for giving me such an opportunity to enter the project engineering department of _ _ _ _ Huamao International Logistics Co., Ltd. as a customer service post.

This week is the seventh week of my employment. During this period, my leaders and colleagues gave me great help and support. Their enthusiasm and concern made me quickly integrate into the big family of China trade. For the previous six weeks, I made the following summary.

Understand and preliminarily master the use of shipping system and bulky system, be familiar with the links of booking space, printing space allocation receipt, delivering customs declaration documents, and the use of the company's hardware facilities.

Master and understand the requirements of major customers, such as casing and design. Therefore, under the guidance of leaders and sales, we can serve customers patiently, answer questions, reply to customers in time, modify sentences and pay attention to words, so that customers can feel our quality service.

From the customs declaration audit, with the help of Manager Huang, assist customers to complete the preparation of customs declaration documents and check the correctness of the documents. In the previous company, there was no such assessment. Although this kind of work is complicated, we can also learn a lot from the exam, such as HS classification and basic precautions, so as to better carry out the follow-up customs declaration work.

Accompany customers to check the cargo situation in bulk cargo port. This is the first time I have studied in the port area since graduation, studying cargo hoisting and cooperating with customers to prepare cargo for shipment.

Although I just joined _ _ _ _, I have learned new knowledge and new things that I have never been exposed to in my previous work. With the help of leaders and colleagues, I believe I can better devote myself to my future work, constantly master and enrich myself, and prepare for better service to customers.

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