2020 thank-you letter for patients leaving the hospital _ How to write the thank-you letter for patients leaving the hospital?

How happy patients should be at the moment of discharge, and how to write a thank-you letter to those who have been taking care of themselves since discharge? The following is my thank-you letter, I hope it will help you!

The first article: the patient's thank-you letter.

Dear hospital leaders:

He was admitted to your hospital on March 29th, 20xx due to bilateral varicocele. After admission, your hospital arranged experienced urology experts, such as Yu Qingping, Cha Bin, Xu and Song Tao, to operate on me on April 20th, 2004 and April 4th, 2065 438+4. I'm out of the hospital now, and I'm recovering well! Please accept the heartfelt thanks of my family and our unit to your hospital!

When writing this thank-you letter, I can't help but think of my admission, hospitalization and reexamination. I can't help but feel grateful, and the mountains are rolling. I can't forget Director Yu Qingping, Dr. Cha Bin and Dr. Xu Xiangjun, who can't go home from work and can't eat at dinner time. They insisted on operating on me in the operating room. I can't forget the hard work of all the nurses in the urology department at the end of the bed, and I can't forget your input in analyzing the condition! As a man, what should I do if there is something wrong with the urinary system? Because I have little knowledge of medical knowledge, I didn't bring many problems and troubles to the doctor. But you're never lukewarm, never fidgety. You always explain patiently and try your best to meet my requirements. It is because of your efforts and dedication that the treatment plan can be carried out smoothly and effectively. However, when I came to apologize to you after I understood it in a few days, your understanding and tolerance were unparalleled. I also appreciate and admire your sense of responsibility and meticulous work attitude towards patients. You have created you with noble medical ethics, superb medical skills and excellent qualities of hard work? The tall image of the doctor.

The new year is coming, please accept my thanks to the leaders at all levels in the hospital and all the medical staff in urology department again! I wish you good health, happiness of the whole family and peace of life!

Hereby!

Salute!

Part II: Thank-you letters from family members of discharged patients to doctors.

Dear Professor:

Hello!

I am the daughter of patient Wu xx, and I was discharged on July 26th. The meningioma that my mother accidentally discovered has been completely removed after the operation you presided over, and now it is in the recovery stage. The progress of recovery every day is as exciting as feeling a miracle. I don't need to say more about your brilliant medical skills. The website received rave reviews: professional, careful and kind? And I thought of four words: great doctor sincere. Professor Mou makes a treatment plan according to the patient's economic situation and condition, so that the patient's condition can be treated without causing too heavy economic burden to the patient. He is a rare good doctor who will consider the vital interests of the people.

After the operation, my father always lamented that Professor Mou was honest. Compared with some doctors who ask patients to do some irrelevant tests and prescribe some drugs with average and expensive effects for their own benefit, Professor Mou will know the real situation of patients and make reasonable treatment plans. Yes, my excellent medical skills and sincerity are also my high praise to the professor from an inexperienced post-90 s student.

During more than ten days of taking care of my mother in the hospital, every time I saw Professor Mou, I always had an amiable smile on my face and asked the patient in a gentle tone. Mom said that although every conversation with Professor Mou lasted less than a few minutes, it made her feel very relaxed. As the saying goes, smiling is more effective than any medicine. Can make patients feel comfortable and happy, and can make patients get better and recover. In this busy era of chasing everything, there may be only a few doctors with such magic (please continue to pay attention: wWW. HaoworD.CoM )。

Thank the professor for giving my mother a new life! I hope that the professor will keep a sacred place in his heart, keep a pure heart, better serve more patients in need, and let more desperate patients see hope, regain their lives and enjoy a better life.

Once again, on behalf of the whole family, I sincerely thank the professor, as well as the hospital and professor's student Dr. Li and all the medical staff.

I am here to convey

Salute!

Part III: Return visit system for discharged patients.

Return visit system for discharged patients

1, all discharged patients are paid a regular telephone visit by the competent doctor and the responsible nurse, and the department director and the head nurse supervise and inspect them.

2, the return visitor must hold a professional qualification certificate, be warm and polite, don't argue with patients.

3. When patients are discharged from the hospital, they should fill in the telephone call-back record of discharged patients one by one. The first 12 item in the table shall be filled in by the nurse on duty, and the rest items shall be filled in by the return visitor, and shall not be omitted.

4, general patients within 30 days after discharge 15 by the tube bed doctor is responsible for the telephone call back, special patients pay a return visit.

5. Before the return visit, you should know the condition and treatment of the other party at the time of discharge. The contents of the return visit include the patient's current situation, medication, exercise, living conditions, health guidance, policy propaganda, regular review reminders, etc.

6. In the process of follow-up, listen patiently to the patient's questions and answer them seriously. If the treatment principle is unclear, you can't perfunctory at will; For problems that can't be solved immediately or can't be explained clearly by telephone, other methods should be taken, such as making an appointment with an expert and going back to the hospital for review.

7. Investigate and verify telephone complaints in time and give a reply within 7 days. Opinions, suggestions, complaints, etc. about patients. The visiting department will report to the hospital in time, and the hospital will investigate and verify according to the complaints and dissatisfaction of patients. If the situation is true, the responsible department or individual will be dealt with, and targeted rectification measures will be formulated and implemented.

8, telephone call back to record, can't call back to indicate the reason; In case of suspicious diseases or special diseases, report to the department director immediately and make a quarterly summary in the department.

9, the hospital in the administrative rounds or business rounds regularly check patients, check the implementation of the system.

10, reward and punishment measures?

Matters needing attention in telephone return visit

1, Grasp the implementation standard: Because the caller represents the hospital, the telephone language must be appropriate and flexible, handle unexpected problems calmly, and leave a good impression on patients.

2. Grasp the scale of medical safety: the purpose of telephone call back is to bring greetings to patients, not telemedicine. Be careful when answering patients' medical questions, don't make short answers and judgments, and give guidance at will.

3. Telephone return visit is an extension of hospital service: visitors represent the hospital. Therefore, the terminology, contents and procedures of medical treatment must follow certain norms to reflect the standardization of hospital services, and the following rules should be followed.

(1) Before connecting the phone, you should know the basic information of the patient, including name, age, sex, prognosis and disease diagnosis.

(2) After the call is connected, you should introduce yourself first, then confirm the identity of the receiver and explain the purpose of the call.

(3) According to patients' different conditions, ask patients about their rehabilitation after discharge and give appropriate guidance; When answering the patient's questions, if you can't confirm or think that the patient is in an unhealthy state, you should suggest that the patient come to the hospital for treatment; Prompt patients who need regular follow-up.

(4) Investigate the satisfaction of discharged patients, ask patients if they have any opinions and suggestions, and accurately record the survey results.

(5) At the end of the call, thank the patients and their families for their cooperation, and don't put the phone down until the other party hangs up.

Part IV: Questionnaire survey on satisfaction of discharged patients.

Zhangdian district maternal and child care service center

Satisfaction questionnaire for discharged patients

Dear patients and friends:

Thank you for your trust in our hospital, so as to understand the medical services of all subjects in our hospital and make our work better and better.

Close to your needs, please participate in the questionnaire survey, thank you for your cooperation! I wish you a speedy recovery!

Please type "?" Use your true feelings in the links you have experienced. )

1. Are you satisfied with the overall service and work of our hospital?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

What are the specific manifestations of dissatisfaction?

2. Are you satisfied with the convenience of the medical treatment process in our hospital?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

What are the specific manifestations of dissatisfaction?

3. When you were admitted to the hospital, were you satisfied with the detailed introduction of hospitalization-related matters by the medical staff?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

4. Please evaluate according to the following options and fill in the serial number of the matching option on the horizontal line:

1, comprehensive medical level 2, doctor skills 3, nurse skills 4, service attitude of medical staff 5, medical staff and patients

Communication 6. Hospitalization environment 7. Waiting time for medical treatment. On-site logistics or property services 10 room service

A, which of the above options did our hospital do best (choose 3 at most):, (Others, please indicate B, which of the above options is problematic (choose 3 at most):, (Others, please indicate.

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5. Are you satisfied with the doctor's service?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

If you are "dissatisfied", you are dissatisfied with the doctor. The specific reasons are:

6. When you introduce the illness to the doctor in charge and decide the treatment plan, explain in detail and ask whether the patient's opinion is satisfactory:

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

What are the specific aspects of dissatisfaction?

7. Are you satisfied that doctors ask patients (or their families) for advice when conducting special examinations or using expensive drugs or drugs at their own expense?

L, satisfaction 2, satisfaction 3, average 4, dissatisfaction 5, dissatisfaction 6, no contact

What are the specific manifestations of dissatisfaction?

8. Are you satisfied with the service of the responsible nurse?

L, very satisfied 2, relatively satisfied 3,-average 4, not very satisfied 5, not satisfied

If "dissatisfied", you are dissatisfied with: nurses, the specific reasons are:

9. When you are in doubt about the daily list, are you satisfied with the medical staff's explanation?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

10. Are you satisfied with the timely arrival of medical staff when you need patients?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

Dissatisfaction is manifested in:

1 1. Are you satisfied with the medical staff's respect for patients?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

What are the specific aspects of dissatisfaction?

12. Are you satisfied with the cleanliness of the ward environment?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

13. Are you satisfied with the cleanliness of the patient's bedding?

L, Satisfied 2, Relatively Satisfied 3, Fair 4, Less Satisfied 5, Not Satisfied

14. Are you satisfied with the cleanliness and quietness of the overall medical environment in the hospital?

1, Satisfied 2, Satisfied 3, Fair 4, Unsatisfied 5, Unsatisfied

What are the specific aspects of dissatisfaction?

15. Are you satisfied with the definite identification of hospital treatment?

L, Satisfied 2, Satisfied 3,-Fair 4, Dissatisfied 5, Dissatisfied

16. Do you know which department to communicate and coordinate with if there is a problem in the process of seeing a doctor?

L, clear 2, relatively clear 3, average 4, not very clear 5, not clear

17. Did you give the medical staff a red envelope during hospitalization?

L, delivery and acceptance; 2. Rejection after delivery

A. If "accepted", the person who received the red envelope is:

1, doctor 2, nurse 3, anesthesiologist 4, intermediate contact

B, the way to receive red envelopes is: 3, return after delivery; 4. It hasn't been delivered yet.

1, directly ask the patient 2, give the patient a hint 3, and passively accept.

C. The department and name of the person receiving the red envelope are:

18. What did you feel most satisfied or dissatisfied with during your stay in hospital?

19, your suggestion:

20. Your inpatient department is: The doctor in charge during your hospitalization is: The responsible nurse during your hospitalization is:

Chapter 5: Relevant system of discharged patients.

Emission system and process

(1) After the patient is admitted to the hospital for treatment, the doctor in charge and the responsible nurse will make a discharge plan for the patient on the basis of evaluating the patient's condition and needs, and let the family members participate together when necessary.

(2) On the basis of evaluating the patient's health status, treatment, family support system and local health resources, the competent physician decides to discharge the patient and transfer him to another hospital for further treatment according to the specific requirements of each department, and issues a discharge form.

(3) In principle, the discharge form should be issued by the competent physician the day before or the morning of the same day (except in special circumstances). And prepare the following materials for patients:

1. Outpatient medical records and discharge records.

2. Patients who need to continue to rest after discharge and the unit requires proof: they need to provide proof of rest (issued by the competent doctor, signed by the director and sealed by the department).

3. Patients who need compensation due to third-party responsibilities: they need to provide diagnosis certificate, rest certificate (issued by the competent doctor, signed by the director and sealed by the department and medical office) and accompanying certificate (issued by the head nurse and sealed by the department).

(4) After receiving the discharge doctor's advice (discharge certificate), the nurse will review the patient's medical expenses according to the medical records and make a record of the review. After the review is correct, she will sign the discharge certificate, stop all the doctor's orders on the computer, input the discharged drugs into the computer, and guide the patients or their families to go to the inpatient department with the discharge certificate and advance payment receipt.

(5) When patients or their families go through the discharge formalities in the inpatient department, the staff in the inpatient department should warmly receive them, go through the discharge formalities for the patients, provide the discharge settlement invoice, and provide a detailed list of hospitalization medical expenses as needed.

(6) The doctor in charge and the nurse in charge provide health guidance (post-discharge medical care, nursing and rehabilitation measures) suitable for the patient's condition and needs in a concise and easy-to-understand way according to the treatment needs of the patient after discharge and the knowledge level of the patient/family; According to the patient's follow-up time, inform the patient of the appointment process and guide the patient to make an appointment.

(7) The nurse counts and recycles the articles used by patients in the hospital during hospitalization, explains the usage methods and precautions for taking medicine after discharge, checks whether the certificates required for patients to leave the hospital are complete, and escorts the patients to the door of the ward.

(8) If the patient or his family members ask for automatic discharge due to illness, the doctor should dissuade them and fully explain the possible adverse consequences. If persuasion fails, it should be reported to the department director for approval, and the patient or his family members can go through the discharge formalities only after signing the medical record-related notification documents. If the patient refuses to leave the hospital after being notified by the attending physician, the ward director shall inform the patient or his family, the unit where he works and the relevant departments to take it back or send it back.

(nine) cleaning the bed unit, terminal disinfection, medical records.

(X) Check-out time: 8: 00 ~1:3015: 00 ~18: 00 every day.