How do nurses deal with interpersonal relationships?

How do nurses deal with interpersonal relationships?

In fact, how nurses deal with interpersonal relationships is not particularly different from anyone else. Learn to "disguise" properly and pay attention to different ways of getting along with different people. Then let's follow me to see how nurses deal with interpersonal relationships, hoping to help you.

How do nurses handle interpersonal relationships 1 1? Smiling is the most popular expression.

Second, learn to appreciate the advantages of colleagues and give timely affirmation. Remember to be sincere. If you can't be sincere, then don't say it.

Third, don't be a megaphone among many colleagues. You can say nice things, but don't say anything that gets in your way. Provoking colleagues is the most annoying thing. Although this is not your original intention, your practice sometimes falls into unconsciously.

Fourth, be confident in your life. Don't yell at every little thing. You know, you are not a child. Don't bring unnecessary trouble to your colleagues. Do your best.

5. To have enough modesty, the most disgusting thing is a little knowledge, just like Hitler's arrogance. Note that this does not conflict with the self-confidence mentioned above. Self-confidence tends to do things, and modesty tends to communicate.

6. Don't be too conspicuous about boring things, such as wearing too revealing clothes or stealing other people's words. After a long time, you will know if you have quality.

How Nurses Deal with Interpersonal Relationships Ⅱ and Leadership

One world, one leader, everyone's original intention is the same. Do your job well, handle the relationship between colleagues and patients, work conscientiously and responsibly, make no mistakes, don't trust anyone, or even yourself, and be sure to pay attention to three investigations and seven pairs. This is the purpose.

Once, my colleague encountered an incident in clinic, which did not cause a big incident, but it did teach us a lesson.

At that time, my colleagues were working the night shift. When the autumn and winter seasons change, respiratory medicine is really busy, and some colleagues who can do it earlier will not compete to do it on time. When we need infusion at eight o'clock in the evening, we basically start preparing at half past seven and go straight to eight o'clock.

At that time, patients in bed 3 1 and bed 32 needed to take light-avoiding drugs, and they used the same drugs. At that time, there was a morning and evening shift to help them with infusion, because they were carrying light-proof bags, and another colleague hung up directly without looking up his name.

Medicine is right, but patients will discuss with each other and say, what's wrong with you? What medicine is used? Why are you like me? One to two, I said to look at the name of the medicine, only to find that the bed number and name were not my own. I went on the rampage on the spot, and my family members came to my two colleagues angrily.

Xiao B, a colleague in the morning and evening shift, saw that the patient's attitude was so bad that he didn't give up at all. This incident made a big deal, and his family members directly scolded him in the corridor. After the incident, Xiao B was also very wronged. He just watched his night shift colleagues as busy as a bee, but he didn't expect to make a scene.

The night shift colleague said helplessly, "although this medicine is right, its name is wrong." Now you say the medicine is the same. Can family members believe it? " Even if I believe you, I am skeptical about your work ability and even about your hospital. Obviously, I am irresponsible. I emphasize every day that there will be no mistakes and there will be so many messy things to deal with. "

Xiao thought for a moment, took a deep breath, then called the doctor and told the whole story. According to the truth, this matter has nothing to do with other people's doctors, but the problem lies with the nurses. At that time, the doctor on duty had a good relationship with Xiao Ah, and they were happy to deal with this problem together.

Go to the ward with the doctor to find the patient. Considering the patient's prejudice against nurses, the doctor said, "Hello, Aunt, we are really sorry for this situation. Water under the bridge. The most important thing for us now is to solve the problem, ok? " I'll show my uncle what's wrong with the liquid first, and then we'll take the liquid to the laboratory to check whether there is anything wrong with the medicine. What harm will it do to my uncle? Whether this medicine is right or wrong, it is our fault, and we should bear the responsibility. "

At this point, the patient is no longer aggressive. Aunt grabbed the doctor's hand and said, "girl, you don't understand the suffering of our patients!" To come to the hospital is to give your life to you. How can we rest assured when their nurses make such mistakes? And look at that little nurse, who is confident when she makes mistakes, who can be comfortable! "

"Uncle and aunt are really sorry. We will definitely bear the corresponding responsibilities, but the most important thing for us now is to make sure that uncle has no problem and medicine is no problem, so that everyone can rest assured, right?" The patient nodded, and the doctor patted her on the shoulder to reassure her and came out with Xiao A.

This matter was handled all night, and the teacher in the laboratory was busy for most of the night. Finally, the report came out. When the report reaches the patients, they can have a good sleep.

The next day, the leaders started the meeting as soon as they got to work. As far as this matter is concerned, it is inevitable that little B will apologize and be punished. Seeing that her apology attitude is sincere and her family members are very accommodating, let her pay more attention to her future work.

The leader patted Xiao B's shoulder meaningfully and said, "We must do three checks and seven pairs. Any mistake is a big mistake, no matter what others think of us. Who can afford this responsibility? " Learn from Xiao! "

And even if Xiao B does a good job in the future, the leader is not particularly assured to give things to her. Once bitten, twice shy! The leader has a completely different attitude towards Xiao. He is very satisfied with her ability to handle things.

In fact, it is not difficult to find that most of the people that leaders like have real skills, including their usual work, emotional intelligence during communication, ranking of large and small exams in hospitals, PPT effect of each nursing ward round, the relationship between patients, but the most important thing is the sense of responsibility, which is a practical part.

Being with patients

Secondly, talk about patients. Generally, people who come to the hospital are extremely unwell and are in the most fragile stage of their lives. At this time, a little care and care is enough to make him feel grateful. As nurses, we should patiently explain to them, take good care of them and understand each other, so as to get along well.

It's simple for two parties who respect each other to do this. Take the patient incident mentioned above as an example. There was no mistake on the part of the patient, and there was no conflict with the nurse. In this case, little B can annoy them, and the emotional intelligence is really too low.

In fact, many patients especially understand the difficulties of medical staff. Every time I go to infusion and change fluids, my uncles and aunts in the ward will say, "The girl has worked hard! It's not easy! "

Dude, that's it. If you give me a peach, I will return it, so the way to get along with patients is to empathize and feel the same.

But what about unreasonable patients? Your smile and concern are exchanged for his cold sarcasm, so what should I do?

As the saying goes, reach out and don't smile. I think: sincerely consider the patient, people are all fleshy, not unreasonable. Whenever there is a conflict, it is basically that one party is not in the first place and it takes a slap to make a sound. In this case, I think I'd better put up with it for a while, calm down and take a step back.

This is not unreasonable. What can I get soon? Life is the most precious thing, not to mention that the other person is a patient. Our own job is to take care of them, so why bother about them? In the eyes of others, we have done everything we should and done it well, which will only make them feel ashamed.

Once, an old man was in a bad mood. I just went to infusion, but I didn't see any blood back. The old man was angry and shouted at me. Grandma at home quickly took your hand and apologized and said, "Girl, don't be angry with my old man. He had a good temper all his life, and he didn't feel it until he was ill. I came to apologize to you! Don't be angry ... "

So, how can I stand it? Later, as long as I entered the ward, my grandmother praised me for being good to everyone. I am very good at people and skills, and I stop every time I am embarrassed.

With the doctor

Finally, doctor. Conflicts with doctors are also common, but don't forget that a department is a family, and a family doesn't have a one-night feud. Contradictions with doctors are much easier to solve than patients. After all, anger is anger, and people will move forward hand in hand at critical moments.

Something happened to me before. That night shift is very busy. Two new patients were admitted during the shift change, and one was still under observation after the rescue. The doctor on duty that night was already the deputy director level, and I was a little nurse in my early twenties. In this way, the busier and more complicated, the more chaotic people are.

At the end of work that night, I was about to take over. A patient insisted that he was fine and had to take off the ECG monitor. He has been making trouble in the ward since he didn't take it off, and everyone in the next room has different opinions at night. The old man is so stubborn that he won't listen to anything.

In desperation, I called the insider to tell the doctor about it, and the doctor said; "Then you can take it off for him. During the day, I saw patients when I made rounds. It's nothing. If he really doesn't want to wear it, then take it off. " "Then stop the doctor's advice ..." He hung up before I finished.

In fact, this kind of thing is not once or twice. In the evening, the doctor is lazy and doesn't care about unimportant things. I dialed the phone over there again and he started yelling at me.

I quit, too, and said, "If you don't stop my doctor's advice today, I'll keep calling this number. If you don't answer, I'll knock at the door. If you don't help me deal with this matter, I won't let you sleep well! " "It's my turn to hang up the phone with a bang this time.

After a while, the computer interface turns yellow, prompting that there are unapproved medical orders. Just after dealing with this patient's affairs, the family of another bed shouted in the corridor: "Nurse, my old man can't breathe, call a doctor quickly!"

After the doctor arrived, we began to use all kinds of rescue drugs. We cooperated well, as if we had forgotten the quarrel just now. However, from now on, as long as we work shifts with him at night, I don't have to go to him to find out what to open and what to stop. He will fix it and bring the medical record for me to sign.

Medical care is a family, and all quarrels and quarrels are family affairs behind closed doors. When we opened the door to face the patients, we were still a family, and Qi Xin worked together to do a good job.

Don't think that you can't remind him because he has a high professional title and senior qualifications. You should distinguish between responsibilities, or no one will take responsibility for you if something happens.

But the point is, you must not let the doctor look down on you. You have the ability to handle things by yourself. You should know when to muddle along and when not to do it. When you are online, let alone a doctor, the whole world will look at you with new eyes.