How does HR deal with retired veteran comrades?

From the day you decide to do HR, you should be prepared for all kinds of difficulties. Among all possible difficulties, those from retired veteran comrades are the most difficult to deal with and solve.

What can attack the HR department must be related to the treatment. However, retired veteran comrades seem to be more concerned about such issues. They have a lot of spare time and HR theory, about the normal payment and salary adjustment of pensions, about medical insurance benefits and medical examination arrangements, about unit activities and annual benefits, and so on. If they have a little doubt or doubt, they may be able to attract people and visit directly. Information sharing among retired veteran comrades is extremely fast. If HR is not handled well, it will break out among retired veteran comrades in a short time, and the impact is very bad.

Dealing with the difficulties of retired veteran comrades requires HR to have enough wisdom and patience, and at the same time pay more attention to the following aspects:

First of all, don't be impatient.

In reality, retired veteran comrades who can attack the HR department usually complain, accuse and criticize, although the actual situation is not as they say. This requires HR to be patient and meticulous, and must not be rushed. Don't rush to deal with the untrue words of retired veteran comrades, you will be impatient if you can't stand the criticism from the other side. Dealing with such problems, the most taboo is to be assimilated by each other's emotions and become equally anxious. Only by grasping stability and softness can we grasp the initiative.

Second, listen before you speak.

I believe that most HR know how to listen, but this is more important when dealing with the problems of retired veteran comrades. Many retired veteran comrades came to attack and accumulated a lot of grievances. If HR doesn't listen patiently, it will inevitably arouse the other party's greater resentment and dissatisfaction, and think that they have not received enough attention. And many retired veteran comrades come to haunt them. In fact, they don't necessarily ask the unit to help solve any practical problems. Some of them are retired and lonely. They just want to talk to someone. They just want to speak their minds. If HR listens carefully, the problem may be solved.

Third, lesbian families.

When HR can't find a good breakthrough to attack retired veteran comrades for a while, it might as well introduce the topic horizontally and talk about family life with each other, which may get good results. For example, talking about hobbies after retirement, children's development and physical condition, or praising and praising the glorious history before retirement are all good topics to ease contradictions and draw closer relations. If you talk well, retired old comrades may regard you as a friend and confidant, and the rest is how HR can make the other person stop talking.

Fourth, pay enough attention.

Regardless of priorities, we should pay enough attention to the problems of retired veteran comrades and try to deal with them as soon as possible. If you can't handle it at the first time, you should give a reasonable explanation at the first time. Otherwise, retired veteran comrades have plenty of time to spend with HR, which will only make them more and more uncooperative and noisy. Don't have perfunctory or evasive ideas about retired veteran comrades. If you can't handle it yourself, you should report it to your superiors in time.

5. Be familiar with the business.

Most retired veteran comrades' demands are based on policies and are conclusive, although these bases may only be hearsay or half-knowledge. This requires HR itself to be very familiar with policies and business, to be able to fully reject unreasonable demands and so-called policy basis reflected by retired veteran comrades, and to convince the other party from the bottom of his heart, so as to fundamentally solve the problem, otherwise he may not be able to convince the other party, but may be persuaded by the other party.