What are the common refusal words of customers?

When the Woods are big, there are all kinds of birds. . The more customers a salesperson contacts, the more customers he contacts and the more types of customers he contacts. Different customers have different characteristics. They are either silent or talkative, or friendly or hostile. Facing all kinds of customers, you need to use all kinds of sales skills to deal with them. So what are the common refusal words of customers? Come and have a look with me. I hope you will be satisfied. Thank you.

Ten refusal words commonly used by customers:

I have no time.

The salesman should say:? I see. I never have enough time. But in just three minutes, you will believe that this is an absolutely important question for you.

I'm not available now.

Salespeople should say:? Sir, Rockefeller, an American rich man, said that it is more important to spend one day a month thinking about money than to work for 30 days! We only need 25 minutes! Please set a date and choose a convenient time for you! I will be near your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon! ?

I'm not interested in the refusal words commonly used by customers.

Then the salesman should say:? Yes, I totally understand. Of course, you can't be interested in something you can't believe or don't have any information at hand. It is reasonable and natural to have doubts and questions. Let me explain something to you. What day is suitable?

How about you send me the information?

Then the salesman should say:? Sir, our materials are all designed outlines and drafts, which must be coordinated with the instructions of the personnel and modified according to the personal situation of each customer, which is tantamount to tailoring them to suit their own needs. So I'd better come to see you on Monday or Tuesday. Do you think it's better to wait in the morning or later?

Sorry, I have no money.

Then the salesman should say:? Sir, I know that only you know your financial situation best. However, it will be most beneficial for the future to help make a comprehensive plan now! Can I call on Monday or Tuesday? Or:? I see. After all, not many people want what they want. Because of this, we are now choosing a way to create maximum profits with the least money. Isn't this the best guarantee for the future? In this regard, I am willing to contribute my strength. Can I come to see you next Wednesday or weekend?

6. At present, it is uncertain what the business development will be like.

Then the salesman should say:? Sir, we have to worry about the future development of this business in marketing. Please refer to it first and see where our supply plan is advantageous and whether it is feasible. Is it better if I come on Monday or Tuesday?

If I want to make a decision, I must talk to my partner first.

Then the salesman should say:? I totally understand, sir. When can we talk to your partner?

We will contact you again.

Then the salesman should say:? Sir, maybe you don't have much intention at present, but I want you to know that if you can participate in this business. It's good for you! ?

Customer's common refusal word 9. After all, you still have to sell things.

Then the salesman should say:? Of course, I really want to sell you something, but I will only sell it to you if it can bring you something you think is worth looking forward to. Can we discuss and study this problem together? I'll see you next Monday? Or do you think it's better for me to come over on Friday?

I'll think about it first.

Then the salesman should say:? Mr. President, as a matter of fact, haven't we already discussed the relevant issues? Let me ask you honestly: What are you worried about?

Persuading customers skills:

1, praise customers and convince them.

You can start by subtly discovering and praising the advantages of customers, so that customers can get a kind of psychological satisfaction. When he is in high spirits and has a good atmosphere, you can sell it to him and push out your reasons. At this time, he will happily accept your persuasion. A salesman came to sell cosmetics, and the hostess said, I have all these cosmetics, but I don't need them yet. ? The salesman said:? Oh, you are very elegant and beautiful when you are plain. ? The hostess was very happy after hearing this. The shop assistant went on to say, however, in order to keep out the sun, the hostess's wallet should have been opened before she finished.

2. Rebound pipa

As the saying goes:? Every Potter praises his pot. ? The seller of melons does not say that melons are bitter. Under normal circumstances, when talking about selling goods, salespeople always like to praise their own goods, safeguard their own interests and try not to belittle and hurt themselves. This conventional method is sometimes unconvincing, which makes people feel greatly discounted and avoid it. In the process of persuading customers, if you can do the opposite and say that it is not good for you, the other party will have a kind of trust besides accidents and be persuaded by you. A lady was attracted by a delicate silver matte door lock in the shopping center. Unexpectedly, the promoter not only did not strike while the iron was hot, but poured cold water on the lady. Although this door lock is beautiful, there is a small flaw in the design, which will bring some trouble to the installation. If you are not careful, it will easily lead to the lock not being opened. Therefore, the installation must be carried out in strict accordance with the instructions. ? Talk and demonstrate. The lady really didn't know this lock had such a defect in advance. She was surprised by the honesty of the salesman, thinking that she would never be cheated when buying this lock, so she bought this lock happily. After returning to China, it was installed as required, and the effect was really good.

3. Did you find it? Excited?

When persuading the other party, you should first tell him something that excites him extremely and do what he likes, so that he will readily agree to your request when he is still wanting more. This? Excited? What he cares about is often his hobbies, interests and topics. A manufacturer wants to do a business with a department store, but several conversations have failed. By chance, he heard that the manager of department store likes fishing. When they met again, they talked for a long time about fishing. As a result, a miracle appeared The manager promised to buy the goods and make the business without waiting for the manufacturer to remind him.

4. Turn customer objections into customer objections.

It is to skillfully turn customers' objections to goods into reasons to convince customers, so as to achieve the purpose of persuading customers. For example, a customer said to the salesman who sells electronic keyboards: My children are not interested in electronic keyboards, and it is useless to buy them. ? The salesman said:? Ouch! Teacher Zhang, do you know why children are not interested in electronic piano? Because he usually has too little contact. Your child is very talented. Exposing him to the electronic organ can cultivate his sense of music and interest, which is very important for children's intellectual development and temperament cultivation. With more contact, interest comes. The customer refused to buy the electronic organ on the grounds that his son didn't like it, but the salesman did the same, implying the meaning of blame from the perspective of taking care of the children. The customer bought this electronic organ out of shame and introspection.

Step 5 set suspense

When customers insist on their own opinions and go their own way, they often don't listen to the sales staff. At this time, setting suspense will break the situation that is not conducive to persuasion. At a market, a customer said to the stall owner:? Looks like you have nothing to buy here. ? The stall owner said:? Yes, others have said so. ? When the customer was proud, the stall owner said with a smile, but later they all changed their minds. ? Oh, why? The customer asked. As a result, the stall owner started his formal promotion, which allowed the stall owner to finalize another business.

There are many ways to convince customers easily, and the key is to be able to draw inferences from others and use them constantly in practice.