What customs and habits should be paid attention to for British guests during the tourism reception service process?

In the process of tourism reception service, you should pay attention to the customs and habits of British guests:

1. Don’t mince words in your conversation

When talking about business or work in the UK, it is best to It is best to get to the point directly; talking in a roundabout way will be seen as a waste of time. When the British say "no", they don't mean to start bargaining with you, they mean that's what they mean. At the same time, the British have a great sense of humor and will intersperse some light-hearted jokes into serious conversations. But when they are joking, they may look serious on the outside. Don't think that they are angry.

2. Socializing starts in the bar

Most Chinese people feel that although the British are polite, they are very cold. Indeed, British people don't like being too affectionate, considering it superficial and insincere. Too much enthusiasm and attention can make British people feel strange and uncomfortable, so it does take some time to establish friendship with them.

Privacy is very important to British people. Personal matters such as marriage, romantic relationships, finances, health, etc. should be avoided unless the person is a very good friend. In addition, pubs are social centers where British people like to gather with friends. Chinese students may be invited to "go out to have a pint" as a way to socialize with British students.

3. Eat and chat alternately

When visiting a British home, you should be on time for your appointment, don't arrive early, let alone be late, and prepare some small gifts. When eating, it is polite to finish all the food on your plate; leftover food in the UK means that the guest does not like the food.

British people like to chat while eating, but at this time they need to pay attention to eating and talking alternately. It is very impolite to open your mouth wide and talk while eating, so it is best to only put a small amount of food in your mouth when eating. If you have to open your mouth wide, it's best to cover it with one hand. In British culture, it is considered polite to stay after a meal to engage in social conversation, so the party may extend for a few hours.

4. Make an appointment if you have something to do

In the UK, when interacting with people, you should also pay attention to: before visiting friends, you should inform them in advance. Uninvited guests will be annoying. You should try to avoid calling other people's homes after 10 pm. If you call after 11 pm, it is likely to be regarded as an emergency by the British. Many services in the UK require advance reservation, such as doctor's visits, haircuts, beauty treatments, glasses, etc. If you need to cancel your reservation, you must notify the other party 24 hours in advance, otherwise you may have to pay a cancellation fee.

5. Learning more colloquial sayings is very useful

Living in the UK, Chinese students may encounter many colloquial sayings that they are unfamiliar with or even do not understand. Knowing some common sayings in advance will be of great help when you first arrive in the UK.

For example, "Loo" refers to the toilet (WC), "Tube" refers to the subway (metro), "Tea" refers to the meal in some cases, and "Pants" refers to underwear. People say "flat" (apartment) instead of "apartment". "To let" means "for rent." In informal situations, "Cheers" is often used instead of "Thank you". And when people say "lovely", "brilliant", "magnificent", they mean "yes".

6. Tipping, not haggling

In British restaurants, it is very common to tip the waiter because the service charge is not included in the bill, which is usually 10% of the bill. Pay left and right. In self-service fast food restaurants in the UK, customers should pick up leftovers themselves, rather than leaving leftovers on the table like in China.

7. Check the situation when answering mobile phones

At a party, a British friend of mine complained that Chinese people always answer the phone anytime and anywhere, even when they are with their closest family and friends. The same goes for enjoying a relaxing moment together.

We are accustomed to answering the phone anytime and anywhere, but the British do not answer the phone when chatting or eating. They think it is a rude behavior. Therefore, when eating or gathering, try not to let your mobile phone disturb others. We can set the mobile phone to silent and use voicemail.