Classic opening remarks when customers enter the store

Classic opening remarks when customers enter the store

Classic opening remarks when customers enter the store. When customers enter the store, they will usually be introduced. After the customers enter the store, it is recommended to After welcoming the guests, keep a distance from the customers who are wandering around, and use the corner of your eyes to observe the customer's actions. Let's share the classic opening remarks and related information when customers enter the store. Classic opening remarks for customers entering the store 1

The first sentence:

"Beauty, what do you want to buy today?"

When the customer enters the store, 80 After the above shopping guide said "Welcome", he would reflexively say: "Beauty, what do you want to buy today?" This seemingly normal sentence with a similar meaning has already laid the foundation for the failure of your transaction. a solid foundation.

If you were a customer and the shopping guide asked you what you wanted to buy today when you first entered the store, how would you answer? Basically, there are only two types: one is silence, and the other is "just take a look." If you continue to ask, the customer will probably leave your store.

In other words, this sentence is a sentence to drive customers out, rather than a clever opening statement.

Why? Because when customers first enter the store, they are on guard against the salesperson. But when he is on guard against you, you directly ask him what he wants to buy. Customers are instinctively more self-protective, so they will respond to you with "just take a look" and basically I was already planning to leave the store.

Second sentence:

"You can try it if you like it!"

After asking the first sentence "What do you want to buy today?", most customers usually They will reply to you "Just take a look", so many shopping guides will follow the customer. Ordinary customers may even symbolically move their hands to touch the products on the shelf, giving you the last chance to sell. However, when many shopping guides see customers taking action, they say, "You can try it if you like it."

There is nothing wrong with this sentence in itself, but there is a problem if it is used at the wrong time. Having already increased the customer's instinct of self-protection, and then encouraging the customer to try it, it will naturally put more pressure on the customer. Unless the customer really likes this product, otherwise he will just turn around and leave.

The best opening is a non-sales opening

So, these words are all used to drive customers away. What kind of words are the best way to receive customers? What about words? Let’s take a look at: non-salesmanship.

The so-called "non-sales" means words that are not sales, and can be understood as words of praise and small talk.

For example:

"Sister, have you had dinner?"

"Beauty, the color of your hair is so beautiful. What color is it called? ”

“Auntie, your watch is so cool. What brand is it? ”

“Sister Li, long time no see. Have you been very busy recently? ”

After saying hello, use these relaxed words to start the conversation. Customers will often smile naturally and then respond to you, which instantly brings you closer to the customer. In this way, the subsequent transaction rate will be greatly improved.

If the opening is not good, customers will be scared away; if the opening is not sales, most transactions will be completed.

In addition, what other topics do we need to pay attention to during the sales process?

Don’t talk about subjective issues

In business, it is best for salespeople not to get involved in politics, religion and other topics involving subjective consciousness. You are right, Wrong or not, these have no real significance to your sales! Professional store management sharing platform, search and follow - 1314 Terminal Manager.

Because some newcomers have only been in the industry for a short time and lack experience, it is inevitable that they will discuss subjective issues with customers.

The fight turned red and the neck was thick, and it seemed that "you had the upper hand", but unfortunately, a business deal fell through just like that!

What's the point of arguing like this? Experienced shopping guides will start to follow Start some discussion from the customer's point of view, but steer the conversation back to the product you're selling. Sales staff should put down everything that has nothing to do with sales, try to avoid it, and keep silent about it, because subjective issues will not do any good to our sales!

Don’t exaggerate Untrue words

Don’t exaggerate the functions of the product! Because customers will eventually understand whether what you say is true or false in the future. Sales staff cannot exaggerate the function and value of the product for the sake of temporary sales performance. Such a result is like a "ticking time bomb". Once it explodes, the consequences will be disastrous!

Any product has shortcomings On the one hand, salespeople must objectively and clearly help customers analyze the advantages and disadvantages of their products, help customers become familiar with the product and market, and convince customers. You must know that any deception and lies are the natural enemies of sales!

Let’s not talk about privacy issues

We need to understand the customer’s psychology, not to understand the customer’s privacy, let alone Your own privacy is used as a talking point when talking to customers! Talking about privacy is also a mistake that many salesmen often make. "I'm talking about my own privacy issues, what does it matter?" Wrong! Even if you only talk about your own privacy, Tell the truth about your marriage, life, finances, etc. Does this have any substantive significance to your sales? No! This kind of "gossip" talk is meaningless, a waste of time, and a waste of business opportunities for your sales!

Ask less questioning questions

When talking to customers, do you constantly ask them questions such as "Do you understand?" "Do you know?" "Do you understand me?" "Do you mean" these questions? Some people even regard these questions as mantras!

If you are worried that customers cannot understand you and constantly question their words in a teacher's tone, customers will definitely be disgusted. From the perspective of sales psychology, if you always question the customer's understanding, the customer will definitely be dissatisfied, which will make the customer feel that they cannot get the most basic respect, which will lead to a rebellious mentality. Such conversations can be said to be a major taboo in sales. !

If you are really worried that the customer does not understand your explanation, you might as well use a tentative tone to understand the other party: "Do you need me to explain in detail?" This will make the customer better. accept you. A piece of advice to salesmen: Don’t treat customers as fools. Customers are often smarter than us. Don’t use our blind spots to replace their strengths!

Avoid indecent words

Every Everyone wants to get along with those who are well-educated and capable, and do not want to associate with those who are "foul-mouthed" or "foul-mouthed". In our sales, sales staff must not say those indecent words. Indecent words will definitely have a negative impact on our sales!

People don’t like to hear indecent words. Sales staff’s Your personal image will also be greatly compromised, which is something that must be avoided in the sales process! We must pay attention, maybe elegant conversation will put you on the shortcut to success! Classic words for customers to enter the store 2

1 , there are two types of customers entering the store

The first type: Purpose-type customers

They have clear needs or ideas with purchasing purposes. They may get straight to the point or go straight to the topic and ask for what they like. Products or semi-clear customers who want to buy a certain product, but the specific model and brand they want to buy are not yet clear.

The second type: loitering customers

There are too many loitering customers in shopping malls now. Some are just passing the time, some are in a bad mood, and some just go to the building materials market to buy For other materials, just stop by and take a look.

Lounging customers need space and time to appreciate our products after entering the store. The most taboo thing is to receive them immediately and then start a conversation. The purpose is to shape the value of their products and guide customers to feel the value of the products.

2. The 5 most popular opening techniques that attract customers

New products, new styles, new goods

Customers are increasingly interested in the style of products, whether they are The latest and most popular?

Generally, the latest products are one of the biggest selling points in sales.

Recommended words

1. "Sister, this is the latest model we have just arrived. Let me introduce it to you...".

2. "Hello, this is the most popular European style this year. It will look very grand in your home. Please come here! I will introduce it to you in detail."

3. "Sir, you have really good taste. This floor is the latest model developed by our company. It is very suitable for senior people like you. You might as well try it out."

Wrong words

1. "Miss, a new model has just arrived. Are you interested?".

2. "Boss, this is our latest model, do you like it?".

3. "Miss, red is popular this year, do you like it?".

Promotion

Recommended words

1. "Miss, our store is having an event, and now is the most cost-effective time to buy!".

2. "Hello, welcome to XX brand, which is offering a 12% discount on all products. Anyone who purchases over 5,000 yuan can get a free gift...".

3. "You are so lucky, there is a huge discount right now, 50% off everything."

4. "You are so lucky. We are currently doing a campaign to give you ** when you buy flooring."

5. "You are so lucky, there is a huge discount right now, 12% off the entire store."

Praise

Recommended words

"Sir, you are really discerning. What you see is the latest antique floor that has just been launched...".

Appropriate compliments will make customers happy. Customers will think, "You give money to anyone, and you will be happy if you give it."

Uniqueness

For products that customers like, you must express the effect of a rare opportunity, so that customers can seize this rare opportunity.

Recommended words

1. "Our promotion time is these 2 days, after which there will be no discounts, so buying now is the most cost-effective time, otherwise you will have to spend more A few hundred yuan, it would be nice to use that money to buy some other things."

2. "Miss, our floor is the latest style designed by a German designer. In order to ensure the uniqueness of the style, this floor is a limited-production and limited-sale style in China. It is recommended to buy it as soon as possible."

Create hot sales

When customers show a favorable impression of a certain product, we should strike while the iron is hot to create a hot-selling atmosphere.

Recommended words

1. "To date, the sales volume of this furniture in the local area has exceeded 1,000 sets."

2. "As soon as this furniture was launched on the market The sales are very good, and more than 100 sets have been sold." Classic opening remarks for customers entering the store 3

Opening remarks for customers entering the store

1. Start with your choice of products. See, your job is usually pretty reliable.

2. The children are so cute! (Customers with children)

3. Today’s children are very naughty and cute. You must also learn to praise your children’s advantages: Your child is very cute!

4. Sister, your hair is so beautiful. Where did you do it?

5. You have a pair of good eyes. What you see are the latest and most popular.

6. I can see that you are very humorous. I think you are a person who understands life very well. I really envy your lover.

7. From your product selection, I can see that your words and deeds are straightforward, and I can imagine that you are a person who does great things.

8. You really know how to match it. Many people can’t wear it effectively because they actually don’t know how to match it. Of course, this is not easy to understand, because matching is also an art.

9. Sir (Madam), you have great taste. This model is our best seller so far.

10. I think you are a very tasteful woman.

11. From our conversation today, I think you are very

12. It is beautiful. Really? Take a look at your talents. It matches my outfit very well.

13. The models you have chosen are very suitable for you and are the best products we sell here. There are many repeat customers. Underwear needs to be washed every day, so it’s okay to buy an extra pair.

14. Yes, the customer next to you said you have great taste!

15. How beautiful! Oh, really. Look at your figure. It matches my outfit very well.

16. I appreciate a man like you and I feel very comfortable talking to you.

17. I can see that you are very feminine and young.

18. Your necklace makes your shirt look expensive!

19. I can see that you are a very careful person, and my life as your wife is really happy.

20. Just look at your car, conversation, temperament, and clothes, and you will know that you are a successful person.

21. This dress looks like it was made just for you.

22. Your bag is very special. Where did you buy it?

23. You look good in this dress. It looks great on your skin tone.

24. Your face is very charming. You have a gentle, friendly expression on your face.

25. You look great in these glasses!

26. The clothes you wear today suit you very well. You feel that you are a person who understands life.

27. I can see that you are a very classy person. You have such expert knowledge about fashion (materials).

28. Your clothes are very traditional, but very personal.

29. You have a good figure and everything suits you. I really envy you.

30. I feel that your whole body is full of energy. You must be a person who likes sports very much.

31. Your suggestion is very good. I will definitely convey your ideas to my boss.

32. Wow, miss, your skin is so beautiful, white and tender.

33. You look so neat. Your dress is plain yet unusual.

34. You are really an expert. You know our brand well.

35. Judging from the product you chose, it is very pitiful. It should be a leader.

36. You are in a good mood today. I can see you're lucky these days.