Communication skills and methods cases

Why learn communication skills?

Communication is one of the most important skills in everyone's life. From the time we learn to speak, we communicate with our parents. When we grow up, we communicate with our peers, colleagues, and customers. In "The Romance of the Three Kingdoms", Zhuge Liang quarreled with the Confucian scholars, and the counselors of Soochow attacked Zhuge Liang one after another. As many as seven people successively were retorted by Zhuge Liang, making it difficult for them to defend themselves. You can imagine how important communication is to a person.

As the saying goes: A kind word warms you for three winters, but a bad word hurts you for six months. If you learn to speak, you will warm people's hearts all the time, and you can achieve your goals very quickly. If you can't speak, you can easily hurt others, or even offend others with just one word. Therefore, if you learn to communicate, you can turn decay into magic and conflicts into friendship. Therefore, Teacher A Bin will explain in depth the 6 mentalities and 4 skills in communication to instantly improve your communication skills.

Mindset during communication

The first, what is very important? It is the mentality in communication. If you have the wrong mentality, no matter how many techniques you learn, you will make others feel insincere. Therefore, before we start talking about communication skills, let me first talk to you about the communication mentality.

First, empathy

The "empathy" here is to think from the other person's perspective and learn to think from the other person's perspective.

Let me give you an example. A girl asks a boy to accompany her to go shopping for clothes. When the girl is trying on clothes, she will ask her boyfriend for his opinion, saying: "Do you think this looks good? What does this dress look like?" What is the most appropriate answer?

The correct approach should be: look at her, pretend to think, observe the overall matching of your girlfriend after putting on clothes, and then express your opinion. For example, "I think this dress suits you very well. You are very discerning, but I just don't know if the size is suitable." Such words will make girls happier. You know, what a woman wants is not your opinion, but that you know how to interact and make her feel valued.

So, the first thing in communication mentality is to learn "empathy". There is a difference between communication and speaking. Speaking is when you express yourself. When communicating, you need to speak more often so that the other party can understand it, so that you can influence and convince the other party.

Second, God’s perspective

How to understand? Today you are A and this is B. A and B are talking. You will have your own position, and the other party will have the other's position. You may be like a hedgehog, stabbing others and guarding against others. However, if you have a God's perspective, you can jump out and become a third party and watch the two of them talking. At this time, you will be able to communicate with the other party better.

So, in the process of communicating with others, you have to jump out, pretend that you are a third party, think and organize language. People often say: The authorities are confused, but bystanders know clearly. Always treat yourself as a bystander and look at the dialogue between yourself and others. At this time, you can see what you should say and what should not be said in this dialogue, and you will be more objective and rational.

Third, think twice before speaking

We often hear an idiom called think twice before acting. You should think twice and be cautious when doing things. In fact, the same goes for speaking. In communication, we should think twice before speaking. We should not speak without restraint, blurt out casually, or speak outright.

Many people think that outspokenness is a neutral word. But in my opinion, outspokenness is a derogatory term. In communication, being outspoken is a big no-no. The same goes for sales and communicating with family and friends.

Look back at your life and why you and your good friends had conflicts, and even ended up not having any contact with each other until the end. Maybe it's because his words hurt you, or maybe your words hurt him. The speaker has no intention, but the listener has intention. You thought it was nothing when you said this, maybe it was a joke, but the other person was seriously hurt by you. On the contrary, if someone else makes a joke and you get hurt, that's the truth.

Therefore, in the process of communication, we must learn to think twice before speaking, "think quickly, speak slowly", learn to organize language, speak and communicate in an orderly manner, and let yourself become More mature and rational.