Customers in Shenyang bought 300,000 goods, and the cartons they sent were taken back by the security guards. Why did the security guard take them back?

The reason why the security guard wants to take them back is because the security guard thinks that these cartons belong to the shopping mall and mistakenly thinks that customers will stop them if they want to take them out. The occurrence of this kind of thing really makes customers feel uncomfortable, and it also greatly reduces the sense of consumer experience. However, there are indeed many drawbacks in security measures, but fortunately, the relevant person in charge of the mall has intervened in time.

1, mistaken for

In fact, the reason why the security guard has such behavior is because the security guard thinks that these words belong to the shopping mall and the customers want to take out these cartons. In fact, some netizens who work in shopping malls said that merchants need to find the opening list of the operation department in advance to enter and leave the shopping mall. The security guard tried his best to do this. This time there will be such a serious problem, because the communication between merchants and shopping mall operations is not close enough, which will cause such a big misunderstanding. However, the mall has now sent special staff to negotiate with customers.

2. Communication between merchants and shopping malls

Through what netizens said on the Internet this time, we can actually get a general understanding that the reason for this problem is that the communication between merchants and shopping malls is not particularly close, which has led to this problem. It is understandable that consumers take some cartons from merchants. After all, merchants can leave a good impression on their consumers in order to sell more of their own goods, but the problem is that there is no corresponding communication between shopping malls and merchants, and security guards are external personnel, mainly obeying.

Step 3 make progress

At present, this problem is still being further solved. The mall has sent full-time staff to solve related problems with merchants and customers, and the final result is to be notified separately. But through this incident, we have to understand a truth, that is, in the process of mall management, we must communicate with our own merchants in time and arrange the corresponding workflow, so as to leave more good impressions on consumers and avoid more omissions in our work.

The reason why the security guards want boxes is mainly because of the work arrangement in the shopping mall, which is a misunderstanding.