The "professional fake smile" of toll collectors has become popular. Why are they so ridiculed?

Everyone who has watched the video knows that the smile is too perfunctory and too stereotyped. Let people feel that this smile is completing a task, rather than a smile from the heart. In today's popular words, it is not heart-warming at all.

But have you ever thought about whether our requirements for service personnel are too strict? Service staff need to serve waves of people in their daily lives. Like this toll collector, he may serve hundreds or thousands of customers a day at his job. Everyone will be tired when working long hours, and so will the waiters. Not surprisingly, it is actually not easy for this toll collector to insist on smiling and showing his sincerity to people in this way.

He did not serve everyone with a straight face. If he had kept a straight face, I guess everyone would have a different reaction. Everyone would also film this video and post it online. The copywriting is probably about criticizing this. I am a toll collector, so no one can accept being too strict and rigid, and no one can accept trying to smile. So, can you think about what your ideal service attitude is? It is impossible for anyone to have too much enthusiasm for their position after working for a long time. If everyone can persist in their position, it is a kind of success. Everyone wants to have a smile that comes from the heart. I also want to be distracted, but human energy is limited.

We should not place too many demands on others, but we should have an inclusive attitude towards others. This toll collector’s professionalism deserves our recognition, and we should all pay attention to him. Look at the good side of others and be more understanding of others' less-than-perfect performances.