Why have couriers become a vulnerable group?

The reason why the courier is a vulnerable group is because the courier industry also belongs to the service industry. The service industry has a hidden rule by default, that is, the customer is God. Customers are regarded as gods, and couriers may naturally be called "the next emperor" at any time.

The wages of couriers are directly linked to their delivery volume and rewards and punishments. If customers are dissatisfied with what they have done wrong, they will complain to the platform and the platform will be severely punished. On the one hand, they should strive to run more orders and strive for more benefits, on the other hand, they should prevent complaints because of untimely delivery or loss and damage, so that the platform will make corresponding penalties.

Therefore, even if they have worked hard, they will always be punished by the platform for one reason or another after one month. On the one hand, he is worried about being complained by customers, and on the other hand, he is afraid of being punished by the platform. It's really hard to please both sides. Therefore, to a certain extent, couriers are also vulnerable groups.