Why don't Tesla owners believe in tears?

-Your brakes are not broken, but the booster pump is broken.

This was in February, when Tesla staff responded to the Model 3 brake failure, accompanied by this female car owner's rights protection incident, it once again appeared in people's field of vision.

I have to say that Tesla has a set of responses to the "out of control" incident. The simple sentence "booster pump is useless" angered netizens at once. The following videos are all against Tesla's remarks.

Just a few days ago, Tao Lin, vice president of Tesla China District, responded "never compromise" in the incident of defending the rights of female car owners at the Shanghai Auto Show, which quickly ignited people's anger and plunged Tesla into the whirlpool of public opinion.

People were very surprised by Tesla's response. As a car company, how can it say "never compromise"? At the same time, CCTV, Xinhua News Agency and the Central Political and Legal Committee took turns to name Tesla and asked where their confidence came from.

We all know what happened afterwards. Tesla changed from "never compromise" to "late night apology" and set up a special handling team to deal with this matter.

From the change of Tesla's attitude, we can see that it is not impossible to deal with the problem, just because the voice of consumers is not loud enough. If provoked, it will quickly slip and kneel. This was the case with the State Grid last time, and this time it was named by the big boss.

Tesla was officially named and criticized by netizens? In fact, there is nothing wrong at all.

Since the second half of 2020, the brakes of Tesla Model 3 have failed for many times, and in the past four months of 20021,there have been 9 brake failures in China.

After these out-of-control incidents, Tesla never admitted that there was a problem with the vehicle, but only said that there was no systematic failure in the vehicle itself, and the cause of the accident was attributed to consumers.

For example, in the runaway acceleration incident in Shanghai on June 2, 65438, Tesla attributed the stall to the downhill at that time; On June 7, 65438, the Beijing brake failed, and Tesla claimed that the female brake strength was weak, and the inertial forward thrust led to the accident.

More importantly, on March 1 1, a Model 3 in Haikou, Hainan Province was exposed to brake failure by its owner, resulting in an accident. Later, when the official after-sales personnel conducted the second test, the vehicle failed to stop in time and hit the wall, which seems to directly confirm the fact that the Model 3 brake failed.

It can be seen that the brake failure of Tesla's products has occurred from time to time, but it has not attracted due attention.

Back to this female car owner's rights protection incident, why did she take such an extreme way to protect her rights? In the interview, Tao Lin responded that the female car owner was unwilling to do vehicle testing, unwilling to cooperate, and only willing to use noisy methods.

Is the truth as Tao Lin said? The answer is no.

Before choosing Shanghai Auto Show to defend her rights, the female owner had communicated with Tesla three times, but the two sides had great differences on vehicle data and failed to reach an agreement.

The female car owner asked for "complete driving data half an hour before the vehicle accident", but Tesla refused to provide relevant data on the grounds of "worrying about the bad influence of data being used by the parties to speculate and model".

Doesn't "user data" belong to users? Tesla uses the data generated by the owner in driving to improve its autonomous driving model. But when users ask for these data, they refuse them for various reasons, which is very puzzling.

Even if users get these data, it is hard to convince people. On June+10, 5438, in two "out-of-control incidents" in Linyi and Hangzhou, the owner of Linyi accident claimed that Tesla had automatically cleared the driving record during the crash in the background, while the owner of Hangzhou Tesla also found that Tesla officially deleted all relevant data in the background.

Since Tesla has a "criminal record" of deleting background data, how can consumers believe that the data will not be changed?

In addition, the statement that female car owners refuse to identify vehicles is also one-sided.

According to the female owner's husband, they didn't refuse the vehicle appraisal, but because the appraisal institution designated by TESL was China Quality Certification Center, not named appraisal. Their appeal is to find an appraisal agency recognized by both parties.

It is understandable that female car owners are more cautious in choosing appraisal institutions. In the previous appraisal, Tesla once had a coquettish operation.

It is also a brake failure event in Haikou. Tesla staff did not stop in the second test and made a big joke.

Tesla was eager to prove that there was no problem with the vehicle and hastily released the test results of Model 3. At that time, the testing organization was only the annual inspection organization of social vehicles. More interestingly, the test report misspelled Model 3 as a front-wheel drive vehicle, and Tesla has never sold front-wheel drive vehicles around the world.

This is enough to prove that the testing institution designated by Tesla is not trustworthy, and the demands of the female car owner's husband are also reasonable.

It can be seen from the incident of female car owners' rights protection that Tesla has formed an effective response plan in the face of frequent brake failures.

Whenever there is a car owner defending rights, Tesla first denies that there is a problem with the car, denounces consumers, refuses to submit data, and designates an appraisal center for appraisal, so that there is no way for car owners to defend their rights, and even the basic rights and interests are difficult to fight for. From this perspective, we can understand why women's cars mainly take extreme measures to safeguard their rights.

So, where did Tesla's erin brockovich come from? Perhaps because of the tolerance of the market, perhaps because of the undisputed Tesla owners.

In addition to the "stall door", Tesla's Sao operation is not rare.

For example, when replacing the "reset gate" of HW3.0 chip with the old HW2.5 chip, the owner found that his Model 3 was equipped with the old HW2.5 chip, which was inconsistent with the claimed HW3.0 chip.

For another example, Tesla V3 Fast Charge treats the Chinese and American markets differently. Tesla had promised that the V3 fast charge would not be shared by neighboring cars, but this promise was cancelled in China, and the US official made it clear that the V3 charging pile would not be shared.

Originally, the requirements of V3 fast charging were harsh, but now the power has shrunk, and the selling point of V3 fast charging has become a marketing gimmick.

Whether it is to reduce the number of doors or treat them differently, Tesla's arrogant attitude and disrespect for users can be seen. But even so, the sales of Tesla Model 3 are still rising, which undoubtedly fuels its arrogance, makes it more arrogant and dares to say "never compromise".

However, brake failure is a major event related to the safety of consumers. It stands to reason that Tesla should no longer ignore his responsibilities and adopt a cold attitude.

In love, the domestic market opens the door for Tesla, which is the second largest market in the world. Give it a peach and return it to Qiong Yao. Tesla should provide safe and reliable products for domestic consumers, actively face users' doubts and properly solve brake failures.

It stands to reason that users are the food and clothing parents of enterprises. When there is a problem with the product, it is the responsibility of the enterprise to actively solve the problem. Why can't we go to Tesla?

The dust of an era falls on a person's head, which is a mountain. For Tesla owners, if they encounter an accident due to brake failure, it is also unbearable pain.

At present, under the pressure of public opinion, Tesla has set up a special handling team to solve this incident, and promised to learn lessons and respect consumers and the market.

So, will Tesla, who has always been proud, turn back? Still trustworthy? Maybe time will give us the answer.