Workplace etiquette that newcomers should know.

Workplace etiquette that newcomers should know.

What newcomers need to know about workplace etiquette 1 The basic points are simple. First of all, we should make clear the difference between workplace etiquette and social etiquette. There is no gender difference in workplace etiquette. For example, the "gentlemanly demeanor" of opening the door for a lady is unnecessary in the workplace and may even offend the other party. Remember: in the workplace, men and women are equal. Secondly, consider and respect others as your guiding principle. Although this is obvious, it is often overlooked in the workplace.

The correct way of introduction is to introduce people with low level to people with high level. For example, if your CEO is Ms. Jones and you want to introduce her to an administrative assistant named jane smith, the correct statement is "Ms. Jones,

I want to introduce you to jane smith. "If you forget someone else's name during the introduction, don't panic. You can continue to introduce yourself like this: "Sorry, I can't remember your name at once. "It's more disrespectful not to introduce than to make up for it.

Handshake etiquette

Handshake is a physical contact between people, which can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication.

Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.

Electronic etiquette

E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so.

In many companies today, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.

The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.

Cell phones may be lifeguards for many people. Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.

Apologize etiquette

No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable.

Common sense of workplace etiquette 1. Instrument specification

(1) Daily clothes must be neat, generous and decent.

② When going abroad on business, men wear suits and ties, and women wear suits and skirts.

③ When attending social activities, dress according to your own preferences, but try to be elegant and beautiful.

2. grooming standards

(1) The appearance is natural and dignified, so don't be too ostentatious.

② Keep your face clean and your hair neatly combed.

③ Male employees have no long hair and beard; Female employees don't perm weird hairstyles, and their makeup is natural and decent.

(4) Self-confidence, steady behavior, taboo vulgar behavior.

⑤ Always smile, keep cheerful and create a harmonious atmosphere.

Step 3 behave yourself

① Standing posture: the waist is straight, and it is forbidden to bow; Don't help, pull, lean, lean, lie down, push and cross at will, and your legs are shaking.

(2) Sitting posture: sitting quietly, with light and steady movements (the man's back is straight, and the woman's sitting posture is elegant and natural); Leave the seat firmly, and the unstable chair must be put back.

③ Walking posture: keep the upper body upright, relax the shoulders and look straight.

4. Speech norms

(1) Polite expressions, using honorific words and modest words, such as "You, please, thank you, sorry", etc. There are no swearing words and no taboo words.

(2) Enthusiasm, sincerity, calm tone, and appropriate gestures, avoiding finger-pointing and pandering.

Don't interrupt others' speech or be absent-minded, don't pry into others' privacy and ask questions rashly.

(4) Have a visual conversation with the other party, and nod and respond in time.

⑤ The length of the speech is moderate, so don't gush.

⑥ Mandarin should be spoken at meetings, receptions and other occasions.

5. Office specifications

(1) address superiors with positions or titles, colleagues with positions or comrades, and patients and guests with Mr. and Ms. ..

② When meeting colleagues, patients and guests, say hello first, smile and be polite.

(3) Don't look through colleagues' documents and materials without permission.

(4) Don't do anything unrelated to work during working hours.

Knowledge points of workplace etiquette: In all kinds of communication activities, the etiquette of conversation is nothing more than the most basic. Let's briefly introduce the problems that should be paid attention to in conversation: pay attention to language civilization, sincere tone, soft tone, moderate speech speed and clear articulation; Use more honorifics and honorifics, less nicknames, posthumous title and nicknames, and try not to call them by their first names.

The content of the conversation should make the other party feel proud, happy, good at and interested, elegant, cheerful and relaxed, and should not involve the other party's own weaknesses and shortcomings, personal privacy, vulgarity, Machamp's confusion and gossip.

Ask questions at the right time, talk more about everyone and talk less about yourself. You are not welcome to brag, chatter, know everything, be mean in your language, complain to everyone, and keep silent in your conversation. When you speak, you should be polite, listen attentively and answer questions. Don't interrupt others' conversation easily or walk away at will, and don't look tired, yawn and look at your watch. Men should not join the discussion in the ladies' circle, talk to the opposite sex briefly and humbly, argue moderately, and don't make jokes at will.

In our life, we should have the experience that when we talk to people with different languages, we always feel uncomfortable and bored. In social life, if we want to have a good interpersonal relationship, the first thing is to have the same language with each other. You should be good at finding topics with similar interests and have a sense of * * * with each other. Only in this way can the conversation be pleasant and the other person will be happy to talk to you.

So, how can we achieve * * * with each other? The key is to "synchronize" with each other and choose a topic of mutual interest. A well-chosen topic can make people feel like friends at first sight and meet each other late; Improper topic selection will lead to an embarrassing situation of four eyes facing each other and being speechless.

How important it is for both sides to find the same topic. When talking to others for the first time, the first problem to be solved is to get familiar with each other as soon as possible and eliminate strangeness. You can try to get to know him through keen observation in a short time: his hairstyle, his clothes, his tie, his cigarette case, lighter, his carry-on bag, his tone, his eyes and so on. , can provide you with clues to understand him.

Of course, if you want to have a "* * *" with each other, the key is to find a topic. Someone said, "You should learn the skill of finding words without words in conversation." The so-called "talking" means "talking" Writing an article with a good topic is often full of ideas. Talking, with a good topic, can make the conversation free. The criteria for a good topic are: at least one party is familiar and can talk about it; Everyone is interested and loves to chat; There is room for discussion.

Therefore, in order to make the conversation interesting, speculative and pleasant, both sides should have topics of common interest and be able to arouse the buzz of both sides. Only when both sides have "* * *" can we communicate deeply and happily. In fact, as long as both sides pay attention, it is not difficult to find that they have the same views on a certain issue, have the same hobbies and interests in a certain aspect, and have certain things that everyone cares about.

Workplace etiquette that newcomers should know II.

1, never be afraid to speak your mind. There are fewer people with ideas than you think. Many people are just used to working step by step and being a mediocre office worker. If you don't want to muddle along, don't be afraid to express your views bravely, and you are afraid to think wrong.

Don't go to the meeting with only one idea. Prepare more suggestions and take the initiative.

Before meeting a stranger or client, do some research on him to get a general understanding of his personality, style or preference.

4. Think carefully before sending an email. If there are still questions and uncertainties, don't send them yet.

5. There is no end to learning. Continuous learning can prove your commitment to your work.

6. Join more professional groups and get to know more professionals. Stones from other mountains can be used for reference. Remember to keep in touch with them often.

7. Read more newspapers and be a person who keeps pace with the times. Even if you work in a company or team, you can't be divorced from society. Knowing current events can broaden your horizons and mind.

8. Enjoy your social network with others, not hide it. You will always make more friends. A good network is good for everyone. If you expect to get benefits, you should always be ready to help others.

9. If you have a chance to challenge, don't miss it! Through this opportunity, your experience and ability will be greatly improved.

10, concentrate on improving communication skills, especially pay attention to actively listening and exchanging opinions, and don't try to focus on yourself.

1 1. Your resume should focus on your achievements, not your position and responsibilities.

12, your appearance is also a part of your personal brand, so don't always wear those clothes untidy over and over again.

13. Try not to put all the holidays together. Take a break once in a while and recharge yourself.

14, find out what is holding you back in your career, and then set clear career goals to conquer them one by one!

15. Before job-hopping, look at your own professional deficiencies and strive to improve yourself.

Common sense of workplace etiquette

Coordination of instruments

The so-called instrument coordination means that a person's instrument should be consistent with his age, figure, occupation and place, showing a kind of harmony and giving people a sense of beauty. As far as age is concerned, people of different ages have different dress requirements. Young people should wear bright, lively and casual clothes, which embodies the vitality and youthful beauty of young people. Middle-aged and elderly people should pay attention to solemnity, elegance and neatness, reflecting maturity and stability. For people with different body shapes and different skin colors, we should consider fostering strengths and avoiding weaknesses and choosing appropriate clothes. Professional differences are also very important for the coordination of musical instruments. For example, the teacher's appearance should be solemn, the students' appearance should be generous and neat, and the doctor should try to appear stable and experienced. Of course, the instruments should also adapt to the environment, and the instruments in the office will certainly not be the same as those when traveling.

colour matching/coordination

Warm colors (red, orange, yellow, etc. ) gives people a gentle and luxurious feeling, while cool colors (purple, blue, green, etc. ) often makes people feel cool, quiet, peaceful and friendly, while neutral colors (white, black, gray, etc. ) gives people a feeling of peace, stability and reliability, which is the most common color of work clothes. When choosing the color of clothing accessories, we should consider the coordination of various tones and skin colors, and choose the appropriate clothing and accessories.

put on

Clothing is not a fig leaf without life. It is not only a combination of fabrics, colors and stitches, but also a social tool. It sends information to other members of society, as if to announce to others, "What personality am I? Am I capable? Do I value my work? Am I gregarious? "

Clothing embodies a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress.

Our instruments should be dressed according to different occasions. Festive occasions, solemn occasions and sad occasions should pay attention to different clothes and follow different norms and customs.

health

Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population.

Taboos of workplace etiquette

1, to avoid interrupting each other.

When the two sides are talking, the superior can interrupt the subordinate, and the elder can interrupt the younger generation. Equal people have no right to interrupt each other's conversation. In case you talk to the other person at the same time, say "please" and let the other person speak first.

2. Avoid adding each other.

Some people are good teachers and always want to appear to know more than each other and have a skill than each other. In fact, this problem is not in the right position, because people stand in different angles and have completely different views on the same problem.

Of course, if the two sides of the conversation are equal and familiar with each other, sometimes it doesn't matter to supplement each other's conversation appropriately, but they can never complement each other at the negotiating table.

3. Avoid correcting each other.

"There are different winds in ten miles, and different customs in a hundred miles." People from different countries, regions and cultural backgrounds may not come to the same conclusion when considering the same question.

A truly educated person is one who knows how to respect others. To respect others is to respect their choices. In addition to the right and wrong questions, we must answer them clearly. General questions in interpersonal communication should not be debated with each other casually, let alone judged casually, because right and wrong are relative, and it is difficult to tell who is right and who is wrong in some questions.

4. Avoid questioning each other

Don't doubt what others say casually. The so-called defensive heart is indispensable. It's not impossible to question each other, but you can't write it on your face. This is very important. If you don't pay attention, you can easily get into trouble.

Questioning the other party is actually a provocation to its dignity and an irrational act. In interpersonal communication, such problems deserve high attention.

Workplace etiquette that newcomers should know 3 In today's society, it has become a common etiquette for people to drink tea in daily social and family life. The knowledge of tea pouring mentioned here is applicable to both visiting the company's customers and business dining tables. So how to show "respect" in the process of pouring tea? Business tea etiquette generally includes the following steps, as long as you do these, you will be more than half successful!

One: the tea set should be clean.

After the guest enters the room, sit down first and order tea. Tea sets prepared for making tea must be cleaned, including teacups, teapots, trays, pots and boxes for making tea. In particular, tea sets that have not been used for a long time are inevitably stained with dust and dirt, and should be carefully cleaned with clear water. It is best to iron the teapot and teacup with boiling water before making and pouring tea. In this way, it is both hygienic and polite. Now the average company is disposable cups. Pay attention to put a cup holder on the disposable cups before pouring tea, so as not to burn the hot water and make the guests unable to drink tea for a while. After the customer takes a seat, take the initiative to ask the customer if he has any special requirements for the tea he drinks.

Two: take tea with special utensils.

You can drink tea with a special bamboo spoon or wooden spoon, or with a stainless steel or ceramic spoon. You can't grasp it with your hands, so as not to be unlucky or have a bad taste that will affect the quality of tea. Usually, according to the kind of tea, tea leaves are added to an empty pot with a teaspoon. Tea is generally suitable. There should be neither too much nor too little tea. There are many Chata, and the tea taste is too strong; There are too few tea leaves, and the brewed tea has no taste. If the guest introduces his habit of drinking strong tea or weak tea, make tea according to the guest's mouth and stomach.

Three: Tea should be moderate.

As the saying goes, wine is half a cup of tea. Pay attention when serving tea: tea should not be too full, and it is appropriate to be eight full. Whether it is a large cup or a small cup, it is not advisable to pour it too full. If it is too full, it is easy to overflow and wet the table, stool and floor. If you are not careful, you will burn yourself or your guests' hands and feet, which will make the host and guests very embarrassed. Of course, it is not advisable to pour too little. If you only serve tea to the guests over the bottom of the cup, it will make people feel that you are pretending, not sincere. The water should not be too hot, so as not to accidentally burn the guests. Usually the first cup of tea is poured out, and the second cup of tea can only be served to guests.

Four: Serve tea properly.

If you entertain guests at work, the secretary and receptionist will serve them tea. When receiving important guests, the highest-ranking person in the unit should serve tea in person. There are rules to follow when serving tea. Tea is served to the guests first, and then to the host. Serve tea for the main guest first, and then serve tea for the second guest; Give tea to the lady first, and then give tea to the man; Serve tea to the elders first, and then serve tea to the younger generation. If there are many guests, it is most appropriate to serve tea clockwise from the door into the living room.

When serving tea, use the right hand end, from the right end of the guest, smile and stare at each other. The teacup should be placed in front of the guest's right hand. Invite guests to drink tea, put the cup on the tray and offer it with both hands, and don't touch the edge of the cup with your fingers. 、

When serving tea, you should hold the teacup with both hands and hand it to the guests from the left back. The teacup should be placed in front of the guest's right hand. Try to avoid pouring tea in front of guests, which is impolite. Don't pour tea with one hand, and don't put your finger on the mouth of a teacup or immerse it in tea. These behaviors are impolite.

When serving tea, you must whisper, "Please have tea." If a guest is chatting or interrupting you when you are pouring tea, you should say "I'm sorry" first, and then send a "tea, please". When the guest responds, according to the guest's response, the tea is either sent to the guest or placed on the coffee table on the guest's right hand side.

When entertaining guests with coffee or black tea, the handle of the cup ear and teaspoon should face the guest's right. In addition, a packet of sugar and cream should be prepared for each guest and placed next to the cup or on a small plate for the convenience of the guests.

Five: When guests talk and drink, they should heat the water in time to show their respect for the guests.

Of course, guests who drink tea should also return the gift, take it with both hands and nod their thanks. Pay attention to sipping when drinking tea, which has a bitter and sweet aftertaste. Its fun lies in meaning, not words. In addition, the host's good tea can also be properly praised. The tea in the pot can be brewed three or four times repeatedly. When the tea in the guest's cup is finished, the host can give him more tea, and the guest can't collect the tea until he is scattered. The first cup of tea should be given to the elderly among the guests. If you are a colleague, you should invite a lady to tea first.

Six: continue tea

As the saying goes, wine should be filled for guests, and tea should be filled in seven or eight minutes. When pouring tea into the goblet, the little finger and ring finger of the left hand hold the ball on the lid of the goblet; Hold the cup handle with thumb, forefinger and middle finger; Pick up the cup from the table, put your legs in front of each other, and pour the tea sideways into the guest's cup to show elegance.

There is a certain emphasis on tea ceremony etiquette, and it is also very important to pay attention to tea ceremony etiquette in hospitality. Therefore, it is necessary to combine daily life and tea drinkers' deep understanding of tea to practice constantly, so as to naturally express respect for guests and reflect the cultivation of tea drinkers.

Workplace etiquette that newcomers should know before applying for a job 4 1

We should first prepare a cover letter, which should introduce ourselves, recommend ourselves and what we want, and be as concise as possible. The writing of the cover letter should be clear and the format should be standardized. Do you see clearly enough your attitude towards this job search? Whether the format is standardized reflects the basic skills of your student days. A cover letter should be modest, respectful and polite, which will make people feel refreshed at first sight. The attitude should be sincere and cordial, and the description of oneself must be realistic, so that the enterprise and itself have a suitable position, which is very important for both individuals and enterprises. And try to keep the language concise, preferably within 1500 words. The quality of the cover letter plays an important role in your future job application. It can be said that it is a stepping stone and should be taken seriously.

2. First meeting

When we meet for the first time, the interviewer will definitely know something about our situation and ask some questions. When we answer, we must be sincere, so that we know what we know and don't know what we don't know. Be responsible for what you say. There's no shame in saying you don't know. Seeking truth from facts is the best answer. Then there is the need to grasp the key points, be concise and clear, and answer questions coherently. This will give the interviewer a fresh and pleasant feeling and let the interview continue. So how can we grasp the key points and clarify our thinking? In fact, it can take the form of total score, that is, first express opinions, then state opinions, and finally summarize opinions. When answering the examiner's questions, you should understand the interviewer's original intention. They often don't want us to answer an exact answer and numerical value. We must understand the questions and answer them skillfully.

3. Business dialogue

In business conversation, you only need to say thank you once or twice. Too much will dilute the meaning of gratitude and make you look more or less helpless and need help from others. Don't cross your legs It's easy to make people think that you are too casual.

4. Working meeting

If the meeting place is in another company, arrive at least 5 minutes in advance. Too long in advance will make them feel uncomfortable, but it is impolite to be late.

During the meeting, if you suddenly interrupt others, it may be difficult to end, so it is best not to hold the meeting when the two sides are facing each other. Interrupting others at a meeting will make others feel embarrassed or even angry.

Step 5 exchange business cards

The exchanged business cards should be kept clean and put in the business card holder. Don't find a piece of paper that looks like waste paper from your trouser pocket and hand it to each other. When handing a business card, make it face each other. After receiving your business card, don't put it away without looking, at least take a look to show your interest. If the other party doesn't take the initiative to exchange business cards, you can hand in yours after a while, indicating that you want to exchange business cards, even if the other party's position is higher than yours, it will be exchanged with you according to commercial principles.

6. Business banquet

It is very important to arrange a restaurant for business banquets. If it is too cheap, it is suspected of not paying attention to each other. If it is too expensive, customers may think you are too wasteful. So let the other person choose the restaurant. It is best to arrange a business dinner one week in advance. If it is your invitation, you are the host and you pay the bill (whether male or female).

7. Dine with customers

If the other person ordered an appetizer or dessert, you should also order it. You know, it's embarrassing for a person to eat a dish while others are watching. Don't talk with your mouth full, remember to take only a small bite of food at a time, even if you are suddenly asked, you can swallow it quickly.

Workplace etiquette of newcomers in the workplace

Workplace etiquette refers to the etiquette that should be observed during working hours and within the scope of work

1. Etiquette to get along with colleagues

Sincere cooperation. The staff of all departments of the reception unit should have team spirit, sincere cooperation, provide convenience to each other as much as possible, and do a good job in receiving guests.

Be lenient with others. At work, be tolerant and friendly to colleagues, don't cling to a little entanglement, and understand the truth that "people are not sages, to err is human".

Fair competition. Don't play tricks in the game. Only a fair and open game can convince people and win the game with real skills.

Say hello. Greet colleagues every day when entering and leaving the office; Don't call each other nicknames or nicknames. Don't call each other brothers or use disgusting words to address others.

Honest and trustworthy. Seriously do the things assigned by colleagues and abide by integrity. If you can't do it yourself, you should make it clear sincerely.

2. Etiquette to get along with your boss

Respect your superiors. Establish the authority of the leader and ensure that the orders are carried out. You can't vent your personal anger and seek revenge because of personal grievances, deliberately oppose your superiors and deliberately damage their prestige.

Support superiors. As long as it is conducive to career development and reception work, we must actively support and cooperate with the work of superiors.

Understand superiors. In the work, we should think of our superiors as much as possible and share our worries for the leaders.

No matter how good your personal relationship with your superiors is, you should also distinguish between public and private in your work.

Don't deliberately "befriend" and flatter your superiors; Don't go to the other extreme and don't take your superiors seriously. The relationship between superior and subordinate is a kind of working relationship. When you are a subordinate, you should behave yourself.

3. Etiquette of reporting and listening to reports

Observation time. When reporting work, you should observe the time, without advance or delay.

Be polite. Knock before reporting for duty. Pay attention to gfd when reporting, and be elegant and generous.

Refined language. When reporting, the accent is clear, the voice is appropriate, and the language is concise and clear.

After the report, you can't leave until the superior signals. Pack up your belongings, used tea sets and chairs when you leave. When your superiors say goodbye, you should take the initiative to say "thank you" or "please stay"

When listening to reports from subordinates, you should also observe the following etiquette:

Punctuality If you have already agreed on the time, you should wait on time, if possible, earlier, and do a good job in making preparations such as recording the main points.

Greet the reporter to sit at the door in time. Don't be condescending and domineering.

Good at listening. When subordinates report, they can make eye contact with them, accompanied by gestures such as nodding their heads to show that they are listening carefully. Ask unclear questions in the report in time, ask the reporter to repeat and explain, or ask questions appropriately, but be careful not to make the other party unwilling to report.

Don't criticize and make decisions at will, think twice before you speak. When listening to the report, don't look at your watch, yawn or do other rude behaviors frequently.

Ask subordinates to tell each other through appropriate body language or euphemistic tone when the report is finished, and don't interrupt rudely.

When subordinates leave, they should stand up and say goodbye. If you don't contact your subordinates to report, you should also send them to your door and say goodbye cordially.