Strategy: seven communication secrets to deal with the boss

Are you a professional communicator? Will your boss ask you some tough questions that you can't answer? Did you miss many opportunities because of the lack of effective communication? If you don't master the art of effective communication in the workplace, you will encounter embarrassment on many occasions.

So how can the big bosses in the workplace behave in this game to avoid letting their empty hearts not damage their bulging wallets? More importantly, how should we deal with the same problem? MH's professional experts, now for you to decipher the seven strategies of big names to deal with difficult problems:

Strategy 1: Anti-customer first

Of course, with our mediocre judgment and lack of experience, we can't answer the boss's problem directly.

At this time, you should throw this difficult problem back to him and make him realize the difficulty of this problem.

For example, you can answer: I'm afraid I can't put my views on the table without sufficient relevant market data. Can you provide me with these data now?

If your boss doesn't make things difficult for you on purpose, he is definitely not ready. Throwing this difficult problem to him will take him to the next step.

Deal with a man as he deals with you, and block the problem back, that is, buy time to solve this problem and leave the impression that this person is very capable. Of course, when using this strategy, we must be confident and firm.

Strategy 2: Ask the boss.

Yes, the boss has a difficult problem to make things difficult for you, but you should know that such a difficult problem is usually a subjective problem, which is put forward from the boss's standpoint and then sought personal views and opinions. In this way, you can ask this question in a clever rhetorical way, and no one can see your guilty conscience.

For example, I think the question you asked depends largely on the company's cost control methods and your confidence in the market. So what do you think of these problems?

In this case, a question becomes a series of difficult questions and is returned to its questioner. When it comes to the company's business model, only your boss can answer, but he may also be the most uncertain. Extending the boss's questions to the boss is like badminton crossing the net at a low speed and being hit back at 40 times the speed. Not only can you make the boss withdraw his difficulties, but you can also make him think that you are professional enough.

Strategy 3: Transfer problem

It draws people's attention to another topic, which is a strategy to change a topic that even laymen know. This is harder than it looks. If you want to learn this method, you can see how the brokers of famous entertainment companies answered at the press conference. They are experts in this field. Similarly, without this skill, businessmen and politicians will not succeed. They only answer the questions he knows and wants to answer.

To do this, first of all, you should react quickly, catch the ball quickly and transfer immediately. Because a little hesitation will make people see your intentions. Secondly, you need to know which questions in the meeting room can arouse people's appetite. The safer theme is another hot project of the company and some problems that need to be solved urgently.

After grasping this principle, you can easily answer the boss's difficult question: this question you raised is really important, but I think we should focus on our current publicity strategy at present, which is more urgent, isn't it?

Strategy 4: Find a scapegoat.

If the boss asks about things, not people, it is often an effective strategy to push the problem to colleagues. Because the boss cares about the answer to the question, not the person who answers the question.

You can answer: I think your method sounds feasible. But without the participation of the promotion department, I'm afraid it's difficult for the marketing department to adopt your method. So I suggest listening to my colleagues in the promotion department first.

This strategy can be used in the case of several people participating in the meeting, or in the case of one-on-one. In fact, there is more than one person involved in any important problem. Just simply deal with it and then push the problem to another person. Although it is not moral behavior to drag colleagues into the water, it is a very useful emergency evacuation measure in this life-and-death situation.

Strategy 5: Play with treasures to take refuge

At any time, people will never refuse humor, which is even more necessary in such a boring meeting occasion. Therefore, telling a joke or playing tricks can solve the embarrassment of not answering the boss's problem. This is especially useful when you are usually a funny and talkative person in the company. Because everyone is used to your jokes. Including the boss, will laugh at a clown like you.

You can start like this: Hehe, your question reminds me of a joke ... then you can tell your funniest joke, and the effect must be wonderful, making everyone present laugh and pee. If you accidentally tell a cold joke, the ending will be even worse than now. When your jokes cause laughter, no one will notice what your jokes have to do with the questions raised by the boss.

Those who are not funny can watch stand-up comedy and learn how comedians make the audience boo. Remember, you can always please the audience by teasing yourself: "I really want to discuss this problem with you, but I'm sorry, I think I'll come again in those days of each month." I mean, I have hemorrhoids again, and I have to stand up and exercise. " Are you coming first? "

But when you use this trick, you should consider the occasion. Meetings suitable for your own department or small-scale company meetings. Don't risk a plenary meeting attended by hundreds of people.

Strategy 6: Win sympathy

Imagine: if a colleague suddenly receives a phone call during a meeting and learns that his girlfriend has had a car accident or that his home is on fire. So, will the boss still pester him with difficult problems?

With this concept, you can boldly show your risks, gain sympathy and divert your attention. Note that the principle and main point of this strategy is: don't directly fabricate lies about natural and man-made disasters, which are too dramatic and look fake. Learn to act, and convince your boss that you are suffering with your expression and actions.

The specific operation is as follows: during the meeting, you stare at your mobile phone, pretend to keep texting, then look up from time to time, show an anxious expression, keep looking at your watch and watch the door. When the boss asks you to answer the question, you can't help but look surprised without reading the text message. Wait until the boss asks you: What's wrong with you? Anything else?

You can put on an awkward but painful look and say, well, … I, … hey, it's nothing … well, it's okay, there's something at home … I, … hey … forget it, what did you ask me just now?

I believe that the boss is also a human being and has secular desires. Seeing your obvious attitude of having something at home, he will ask you if he is dissatisfied or has any questions. At this time, it will all be transformed into infinite sympathy and understanding for you.

However, this strategy is only suitable for 1 or 2 times. Play too much, and fools know that you are shouting "Wolf".

Strategy 7: Play dumb.

In fact, in the final analysis, the most powerful way for people who are bold and cautious is to tell the truth and pretend to know nothing about the topics discussed at the conference. It's strange that no one told you in advance.

You can say: I really can't say it. Nobody told me about it at all, and I know nothing about it, so don't waste time on this issue at this meeting, let's move on to the next topic that at least we have been told!

Telling the truth may be the best defense for those who are particularly powerful, reliable and have always had a position in the company. Because your boss will value you more and trust you more. If you say you don't know, he will believe that you really don't know. It's not your fault. Besides, he will appreciate your honesty and trust you more.

But it is important that you clearly evaluate your own strength and position in the boss's mind, and also know when to use it. Not everyone is qualified to challenge the boss.

Seven classic answers:

The boss's problems always appear when you least expect them. We believe that your brain may not turn at that time. So, here are seven classic answers so that you can come out and answer any questions at any time. Whether you are an expert in Tai Chi with your boss or not, memorizing the following answers will help you solve the problems raised by your boss to the greatest extent:

First, the question you ask is the core of all questions. Any subjective answer will make this question more confusing. So I need more data support and detailed market research and analysis to make an objective judgment. I will report my judgment to you after the meeting.

Secondly, this problem is exactly what I care about. In fact, I am forming a planning book on this issue. It contains some of my opinions and many objective facts. I will submit the plan to you as soon as possible. Therefore, I will listen to the opinions of other colleagues here first.

Third, the question you asked is really important, but all the research I have done so far is about another question. Moreover, only by solving the problem I investigated can we have an objective answer to your question. What I am worried about now is: ...........................................................................................................................................................................

Fourth, answering this question in isolation will not solve the problem. Look at the big environment and the big market. I'm currently tracking the marketing strategies of several competitors and making some comparisons. Here, I also want to hear your comments on these competitors. I believe the answer to this question will be obvious after our discussion.

At present, the company's current strategy is more scientific. My suggestion is: maintain the existing strategy, and then do some corresponding market tracking research. See if there is anything that needs improvement.

This is a big problem, and I do have some opinions. Please let me organize my language before I speak, ok?

As far as my current work progress is concerned, I am optimistic about all your questions. Therefore, your decision can be more proactive.

In everyone's career, almost everyone has experienced such a scene: on the stage, the boss is talking about Kan Kan, and off stage, you are sleepy, only eager for this boring work meeting to end soon. Suddenly, when the boss asks a question, he points his head at you, and you stand still ... So, mastering a method to deal with the boss's tricky question will make you skillfully resolve the embarrassment in these occasions.

Source: Sohu