Service staff etiquette training content

The courtesy and etiquette training for waiters includes: appearance, speech and behavior, courtesy and etiquette, and professional skills and knowledge. The purpose of the training is to instill politeness, etiquette, behavioral norms, service awareness and ideas in service employees, and to cultivate a good mental outlook.

Establish a good grooming image so that employees' behavior can better meet the psychological requirements of customers, in order to optimize service quality and beautify and enhance the overall image of the enterprise.

Main standards for polite service by waiters:

(1) Initiative: take care of guests no matter how busy they are, and treat guests no matter how busy they are.

(2) Enthusiasm: Treat people politely, smile, have a friendly attitude, speak kindly, and work enthusiastically and thoughtfully.

(3) Patience: Never tire of asking questions, don’t be anxious when things happen, and act decisively.

(4) Thoughtfulness: Treat guests equally, treat guests with sincerity, make meticulous arrangements, and serve up to standard with enthusiastic service.